My Zombie Green Provari Arrived... possible problem

[ChiefAllDay]

So I am a bit torn. I ordered a Zombie Green Provari from Provapes, but a small problem seems to have occurred. As you can see from the pictures, it was supposed to have green LEDs. It appears to have red LEDs, unless there's a way I can change the color. I have written to provape to let them know what happened. Has this happened to anyone else?
Besides the LED color snafu, this thing is Legend... wait for it... Dary! I only have Kanger Protank 2s to use with the Provari, currently, but I plan on snagging a few different types of tanks and see which I like. I am leaning towards an Ibtanked due to the sheer volume of people who love those tanks. I might break down and snag a real Kayfun as well, seeing as so many like those as well. Any pointers would be appreciate, for the tanks, or the LED problem.
Thanks again to a great community!

C.A.D.

 

[BadTrainDriver]

I'll give you $50, and an IBTanked tank for it...I'll even throw in a couple cartomizers.
I'll pay shipping both ways too.
That red LED looks terrible.
You shouldn't use it.

PM me your Paypal address and I'll get the money sent right away!

PS: Nice nails(no homo).

 

[StormFinch]

Sounds like someone picked up the wrong Vari, or the wrong LED. Provape will make it right either way, but I think the red looks really nice on it.

I use Protank 2s on mine, but I'm sure the tank crowd will be along soon.

 

[SpettroJoe]

well i would just tell them they sent the wrong color led and see if they will sell you another one with the green led at a discount that the shipping would cost hehe. (just send them a message and they will make it right for ya.)

as for toppers if you like cartos ibtanked is a great set up, if you like rebuildables kayfuns are great. I use a Russian 91% everyday on my Provari and really like the the way it vapes. sad to say i hardly ever use cartos anymore, it's just easier for me atleast to change the cotton in my build now and then instead of changing cartos. that just my feelings but its mainly what you like that you have to look at.

 

[Ozwald]

It got mislabeled so whoever did the packing didn't know. They tried to send you the correct one at least. You can either enjoy the red, or contact ProVape about it. You'll have to create an RMA account, but they'll give you specific instructions that are easy to follow to start the return process.

 

[StormFinch]

It got mislabeled so whoever did the packing didn't know. They tried to send you the correct one at least. You can either enjoy the red, or contact ProVape about it. You'll have to create an RMA account, but they'll give you specific instructions that are easy to follow to start the return process.

Once I got my Provari in hand there would have been no way I was sending it back short of total failure. I'd be telling them to refund my 15 bucks and I'd live with the LED!

 

[serenity21899]

I prefer carto tanks, and have many IBTanked. Baditude has some good blogs on cartos and carto tanks. I recently got a Kayfun, and I do like that too. Either way you go is a good choice.

 

[glassgal]

Um.... I'd ask them to replace it at their shipping expense. If all things were equal, then it's no big deal, but the green light costs $15 more than the red. So they either owe you a cash $15 refund, or a round trip shipping at their own expense.

RMA policy on reputable tech companies is they ship you the new product, hold your credit card payment in full for it, and then refund you your credit card payment for the 2nd unit when they receive your return in the mail. I have no clue how ProVape does it, but I'd request that.

I would NEVER just accept that I got subbed a $15 cheaper item than I paid for, and suck it up. Mistakes get made, everyone's human, but customers shouldn't pay for a business's mistakes ever.

That said, be really polite when you complain, you don't want to get cut off. hehehe.

 

[Ozwald]

Um.... I'd ask them to replace it at their shipping expense. If all things were equal, then it's no big deal, but the green light costs $15 more than the red. So they either owe you a cash $15 refund, or a round trip shipping at their own expense.

RMA policy on reputable tech companies is they ship you the new product, hold your credit card payment in full for it, and then refund you your credit card payment for the 2nd unit when they receive your return in the mail. I have no clue how ProVape does it, but I'd request that.

I would NEVER just accept that I got subbed a $15 cheaper item than I paid for, and suck it up. Mistakes get made, everyone's human, but customers shouldn't pay for a business's mistakes ever.

That said, be really polite when you complain, you don't want to get cut off. hehehe.

When I did my RMA they emailed me a UPS shipping label. I just had to box it & take it to the UPS dropoff. I did have to send it in, wait a week & then I received the new one. I had my Stealth by that point, so I wasn't without at least. Hooray for backups!

 

[glassgal]

Well... I'd rather they charged me for another one, and I returned my old one when the new arrived, so I wouldn't be out anything to vape for their mistake. Making a mistake, then expecting a customer to wait 2 weeks while they correct their own mistake is bad service. I can see the wait for a repair, that's your problem... but not for correcting a packing mistake on their end. I'm sure it's really rare that this happens, but I'm still curious what they do about it.

 

[ChiefAllDay]

Kim at Provape already responded to my initial ticket, and offered an RMA to send it back and a new (and correct) version sent back once they receive the version I have now. Or they also offered $15 credit... that said, I think I am going to keep this beauty and use the credit towards a wide end cap that I have seen some of you use.
Thanks for all the input, and thanks for pushing me to buy a product with fantastic customer service!

 

[stevegmu]

Ancient American ProVarian proverb say, 'One should never question the fate which determined why a combination happened, but should take comfort in knowing the ProVari have chosen wisely.'

 

[EvilZoe]

I think the red goes quite nicely with the blood on the device.

 

[yorkiegirl]

I think the red goes quite nicely with the blood on the device.

I second that. The red goes perfect with the blood.

 

[chadsmo]

http://www.byleo.eu/Slim_PRO_Tank/p2043631_11028535.aspx

http://www.byleo.eu/Slim_tank_SS_304L_tube/p2043631_11250164.aspx

Those two together is sexy times.

 

[ChiefAllDay]

I am quickly realizing that the way the red LED makes my finger light up... I have been pleasantly surprised.

 

[Susan W.]

Well, wait a sec, the green LED is $15.00 more so the most fantastic customer service would be to refund your $15.00 instead of offering a credit, IMO.

I actually like the red LED better, kind of gives a contrast to the green.

Kim at Provape already responded to my initial ticket, and offered an RMA to send it back and a new (and correct) version sent back once they receive the version I have now. Or they also offered $15 credit... that said, I think I am going to keep this beauty and use the credit towards a wide end cap that I have seen some of you use.
Thanks for all the input, and thanks for pushing me to buy a product with fantastic customer service!

 

[chadsmo]

I am quickly realizing that the way the red LED makes my finger light up... I have been pleasantly surprised.

Oh yeah the button has a light lol, I turned mine off within days of getting it 9 months ago. I had honestly forgotten about it.

 

[Chadastrophic]

Don't you mean legenvari?

Sent from my SCH-I605 using Tapatalk 2

 

[Racehorse]

RMA policy on reputable tech companies is they ship you the new product, hold your credit card payment in full for it, and then refund you your credit card payment for the 2nd unit when they receive your return in the mail.

100% agree........esp. on a $200 item?

.and this is why you have companies like Zappos (shoes) who are super successful because their customer service is fabulous, they do it as you describe, and people have zero problem paying full retail there. The one time I had a problem, they not only shipped out my correct order the same day, but upgraded me to express shipping, and I was dumbfounded, since I live in the middle of nowhere and the ups truck pulled up in my driveway THE NEXT DAY. (as well as the RMA to return the shoes that were the wrong size). That is unheard of around here.

Customer service is everything to a lot of folks, even though it often looks like it's about "price".

No offense to anyone, but when a company makes a mistake, (on a high end item especially) not sure why I am supposed to not only be dissapointed, but I also have to wait an extra week to receive my correct item? That sounds like being put out twice.