Need help contacting JoyeTech

[thewomenfolk]

I got a defective istick (510 connection) and need to contact joyetech because the online vendor will not respond to my emails. I filled out the joyetech Contact form but at the Verification Code it keeps telling me that "Y[COLOR=rgba(0, 0, 0, 0.701961)]our input has illegal characters". I have no clue what that means. I input the code numbers and believe they are correct (there's no option to get another verification code to input). I cannot get past this step, making it impossible to contact JoyeTech.

Can someone here let me know if there is another way to contact JoyeTech?


[/COLOR]

 

[Susan~S]

The iStick is an eLeaf product (made by iSmoka). Authenticity Query.

 

[Ryedan]

Illegal character means a text that is not allowed by the form. So anything like ? or ! or a capital when they want lower case, or a letter 'O' when they want a number '0', etc.

You could also use the email info@joyetech.com and see if you get any response from that. My guess isi they can help you from there, but I haven't tried it myself.

 

[Ryedan]

The iStick is an eLeaf product (made by iSmoka). Authenticity Query.

Hah, good that you're on the ball this morning Susan

 

[Susan~S]

Hah, good that you're on the ball this morning Susan

I had to double check that. Wasn't sure if eLeaf was the manufacturer or a brand name like Aspire (who is manufactured by eigate). It's confusion to say the least.

 

[thewomenfolk]

The iStick has about 10 brand names I think. But thanks for the correction.

I didn't type in any illegal characters at all. I don't want to be a criminal!

Thanks, everybody!

 

[Ron Pinckard]

i take it your using google, i myself have that problem, until i use IE. Something in google is adding characters to the web link. Use Internet explorer to go to their site,,,its what i wind up using, just to order and see joyetech's site.

 

[thewomenfolk]

Thanks for that, Ron. Now that's a good thought....maybe google is messing me up in other ways too. I'm on my iPad and don't think I can get IE for it. But I'll switch over to my Mercury browser and see if that helps. Thanks!

 

[Woofer]

The iStick is an eLeaf product (made by iSmoka). Authenticity Query.

Does this actually work? I get

The security code you are searching does not exist!
Please enter the correct security code, not serial number!

Guess I have a fake??


P.S. The security code under the scratch off is 4 groups of 4 numbers formated like so;
nnnn nnnn
nnnn nnnn