New b&m employee
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I've been a vaper for a month. I have made over 100 liters of liquid for the company. My setup is an itaste vv v3 with a ismoka mini bcc.
If U know about EVERY product U sell, that's all U should need..but knowing about the product includes how that product reacts to various things and liquids etc..and how batteries all vary...but from a employment view knowing the product is all that is required of you...and U do not need to know about the medical or legal sides of vaping since that is not what a vape store is intended for...but as a person, I would want to know everything I could about vaping, which is a constant daily read of new studies, products, and keeping current on all vaping related matters other than the pros and cons of a specific product that U may be selling...
and to be honest, I have been in many vape stores where the owners have no clue what they are selling or much about vaping itself....but they always have an answer, but its usually not even close..for some vape shops , its all about the mighty dollar which is good I guess (to earn a living) but not good for any customer who actually is not only wanting a product but is seeking help in quitting tobacco cigs..
and to be honest, I have been in many vape stores where the owners have no clue what they are selling or much about vaping itself....but they always have an answer, but its usually not even close..for some vape shops , its all about the mighty dollar which is good I guess (to earn a living) but not good for any customer who actually is not only wanting a product but is seeking help in quitting tobacco cigs..
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Other than here, are there any sites that would be helpful? I've mainly been hitting up youtube channels.
Ther only stuff I'm if-y on are the rbas. Haven't had my hands on them yet.
Ther only stuff I'm if-y on are the rbas. Haven't had my hands on them yet.
What nic level to recommend to first time vapers trying to quit analogs.
If they smoked a mild menthol flavor analog, they might prefer a mint over a menthol juice.
Even menthol smokes find non tobacco and non menthol juices they like in most cases.
Not to tell customers about Fasttech, let them find it on their own - no need ruining sales.
If they get a juice that is a bit to harsh or thick for them, it is okay to add 1-5 drops of distilled or purified water per 10 ml to tame the juice.
If your store does not sell what a customer wants, know where to refer them to that does sell it, be that an online vendor or another shop in the area.
Know how to fix things the other shops in the area sell - they might not be able to fix it but, if you can, for a small fee, you gain a customer off of the competition.
Know how to make the sale. "Yeah, that ego battery is great, you can use both ego and 510 threaded delivery devices with it, so that doubles what you can try if one thing doesn't work perfectly for you." "Oh I'd definitely go variable voltage, some juice are best if the are vaporized a bit warmer, or a bit cooler than other and, variable voltage will let you get the most out of any juice you want to try." "Yeah, that is a really good juice for that midnight sweet tooth attack. Most vapers have 3-4 flavors they switch between, so get a small bottle for those sweet tooth moments."
If they smoked a mild menthol flavor analog, they might prefer a mint over a menthol juice.
Even menthol smokes find non tobacco and non menthol juices they like in most cases.
Not to tell customers about Fasttech, let them find it on their own - no need ruining sales.
If they get a juice that is a bit to harsh or thick for them, it is okay to add 1-5 drops of distilled or purified water per 10 ml to tame the juice.
If your store does not sell what a customer wants, know where to refer them to that does sell it, be that an online vendor or another shop in the area.
Know how to fix things the other shops in the area sell - they might not be able to fix it but, if you can, for a small fee, you gain a customer off of the competition.
Know how to make the sale. "Yeah, that ego battery is great, you can use both ego and 510 threaded delivery devices with it, so that doubles what you can try if one thing doesn't work perfectly for you." "Oh I'd definitely go variable voltage, some juice are best if the are vaporized a bit warmer, or a bit cooler than other and, variable voltage will let you get the most out of any juice you want to try." "Yeah, that is a really good juice for that midnight sweet tooth attack. Most vapers have 3-4 flavors they switch between, so get a small bottle for those sweet tooth moments."
I've always thought I'd enjoy working at a vape shop on the side. There are several reputable shops around me and some of these questions I've wondered about as well. I may just put in an application. I would first get acquainted with the products that you're going to be selling, and then use ECF to fill in the gaps and provide an even better knowledge base.
Best of luck at the new job.
Best of luck at the new job.
Between here at ECF and You Tube, there is all the vaping info U will ever need....no need to go tot other forums...none can equal the threads, posts and info contained here...this place is huge and has many many sub forums that would take U a week to read 1/10000 of the info available here..
I work at a vape shop on the weekends. Knowledge of your products is key. You definatley need to know the beginner stuff, egos, twists, vv, clearos, and what not. You also need to know about some of the advanced stuff also. I have several regulars that will only come in on the weekends when Im working. Because I am the only guy that knows anything about the advanced stuff. I am quickly becoming the go to guy in my town. Its not all its cracked up to be. Lol
a lot of good tips and info here i think the biggest thing for me would be to make sure your not talking down to someone new to vaping it may seem obvious but you may do it unintentionally without even knowing it, also dont talk over them explain eveything to them without making it seem like you think they are stupid which is a fine line to walk but its something someone will get better at with time. as far as good places for info this site is god... honestly. for info about specific products if say youtube reviews from
-Pbusardo
-Grimmgreen
-toddecigreviews
to me those are the guys that really know what they are talking about todd kinda plays it off like he doesnt know much but he really is a smart guy.
for RBAs there is an entire subforum dedicated to RBAs just a little time spent reading some threads there and it should all start to make sense. if you want to learn about something specific like say SS mesh wicks just go ahead and do a search on here and there's loads of threads discussing it.
i wouldnt worry about it, if your dedicated to it like you seem to be you will do fine.
Customer service, customer service, customer service. Greet every customer who walks in with a warm smile and friendly greeting.
Keep in mind that newbs are likely to be somewhat intimidated by all of the choices and they will have very limited knowledge of the jargon. Avoid using words like atty, carto, clearo and batt. Use the word liquid instead of juice.
It's always a good idea to have something they can try before they buy, too. My B&M has sample juices and devices and almost no one leaves without buying something.
Keep in mind that newbs are likely to be somewhat intimidated by all of the choices and they will have very limited knowledge of the jargon. Avoid using words like atty, carto, clearo and batt. Use the word liquid instead of juice.
It's always a good idea to have something they can try before they buy, too. My B&M has sample juices and devices and almost no one leaves without buying something.
I agree, but don't take too much time on them either. Make sure that every customer is helped in a way that they don't feel forgotten. As a vaper I would like to speak to someone knowledgeable. So, do some homework, there's alot of info here on the forums about EVERYTHING vape related.
Keep compassion in mind. This may be that persons one and only chance to get off the smokes.
dont' be a condescending git. if someone has what you consider to be a novice question, answer it politely and with sincerity. don't upsell if the person is obviously not ready for something. don't lie to make a sale, or make stuff up cos you don't know the answer - ask a co-worker with more knowledge before you pass of a lie, or worse, your incorrect opinion. don't push your tastes on someone else. be honest about a device's or juice's strengths and shortcomings. learn about the gear you sell; taste all the juices regularly so you have something to tell the customers, or just to know if there are differences in a juice that's fresh, steeped, or maybe has changed from batch to batch. suggest the proper accessories that are absolutely needed, and don't push the stuff that's not absolutely needed (like, sell them a charger if they need it, but don't tell them they need a provari if all they want and/or can afford is a simple ego batt).
above all - and i repeat myself - don't be a condescending git. i can go into a B&M 10 times. 9 times the sales staff are nice, pleasant and understanding. the 10th time i go in, and i get a total cocky @$$wipe for a salesperson. i'm the type who will never ever return to that shop based on that 10th time. i think there are others just like me, too. you attract more flies with honey than vinegar.
above all - and i repeat myself - don't be a condescending git. i can go into a B&M 10 times. 9 times the sales staff are nice, pleasant and understanding. the 10th time i go in, and i get a total cocky @$$wipe for a salesperson. i'm the type who will never ever return to that shop based on that 10th time. i think there are others just like me, too. you attract more flies with honey than vinegar.
Don't try and shove a ProVari down my throat when all I want is some juice and a ....... overpriced drip tip!
Hehe, seriously though, pressure sales are lame, especially when I say 'no' each and every time of the dozen you've asked.
Also, if I am more informed than you on your product, maybe ask a couple questions, broaden your knowledge base, don't ignore me. Those guys won't ever see another dime from me.
Hehe, seriously though, pressure sales are lame, especially when I say 'no' each and every time of the dozen you've asked.
Also, if I am more informed than you on your product, maybe ask a couple questions, broaden your knowledge base, don't ignore me. Those guys won't ever see another dime from me.
Absolutely. I always let people go ahead of me if I'm going to be a while.
Congrats on the job! Make sure you vape yourself or can answer some of the common questions people might ask, such as:
* What nicotine level should I buy? I used to smoke (this amount) of (lights, regulars, unfiltered).
* About how long will this battery last for?
* How long will it take for the battery to charge?
Know what juices you sell that are going to make people happy with a standard (non-adjustable voltage) starter kit. Be sure to warn people that some (darker colored / more VG) juices will wear things out faster. Make sure you tell people that the plastic in clear tanks and clearomizers can be damaged by essential oil / citrus flavors. Know which one of your products might damage these things.
Explain to everyone new the importance of having at least 2 batts, and attys / cartomizers. Explain that it might seem more expensive at first, but it is super easy in the beginning to have a battery run out or an atty die and then end up buying a pack of cigs. I woudn't push this on people, but simply explaining it in a friendly manner should help you increase sales and is good for the new customer.
Make sure you show all the new people how to use the equipment they purchase. Show them how to charge, fill, and assemble everything. Yes, this takes time. Yes, other customers might be waiting. But you are forging a relationship with these new customers that will bring them back into your store in the future.
Be sure to explain why most experienced users don't use cig-a-likes. In addition to all of the standard answers, I personally found that still wanted to smoke analogues with them. Now that I have an eGo I don't crave analogues at all. I actually have half a pack of my all time favorite analogue (The unfiltered Galouise Brunes, previously called Caporal) sitting in a drawer that someone gave me as a gift. I'm going to start giving them away to people, because I don't want to smoke them anymore.
If a customer has a question, and you can't answer it. Don't try to answer. Tell them it is a very good question, get their contact information, and ask the forums. Once you have the answer, call the customer back.
* What nicotine level should I buy? I used to smoke (this amount) of (lights, regulars, unfiltered).
* About how long will this battery last for?
* How long will it take for the battery to charge?
Know what juices you sell that are going to make people happy with a standard (non-adjustable voltage) starter kit. Be sure to warn people that some (darker colored / more VG) juices will wear things out faster. Make sure you tell people that the plastic in clear tanks and clearomizers can be damaged by essential oil / citrus flavors. Know which one of your products might damage these things.
Explain to everyone new the importance of having at least 2 batts, and attys / cartomizers. Explain that it might seem more expensive at first, but it is super easy in the beginning to have a battery run out or an atty die and then end up buying a pack of cigs. I woudn't push this on people, but simply explaining it in a friendly manner should help you increase sales and is good for the new customer.
Make sure you show all the new people how to use the equipment they purchase. Show them how to charge, fill, and assemble everything. Yes, this takes time. Yes, other customers might be waiting. But you are forging a relationship with these new customers that will bring them back into your store in the future.
Be sure to explain why most experienced users don't use cig-a-likes. In addition to all of the standard answers, I personally found that still wanted to smoke analogues with them. Now that I have an eGo I don't crave analogues at all. I actually have half a pack of my all time favorite analogue (The unfiltered Galouise Brunes, previously called Caporal) sitting in a drawer that someone gave me as a gift. I'm going to start giving them away to people, because I don't want to smoke them anymore.
If a customer has a question, and you can't answer it. Don't try to answer. Tell them it is a very good question, get their contact information, and ask the forums. Once you have the answer, call the customer back.
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