NEW CONTEST - WIN $50 in V4L Gift Certificates !!!!

[Vapor Prince]

STEP 1:
Write 350 words (or less) on your BEST V4L Customer Service experience.

STEP 2:
Submit as a reply to this post and wait for our review board to select the top 3 stories (creativity and style points count, videos/graphics REALLY count - Go nuts, show us what ya got!!!)

STEP 3:
Throw back a few eggnog's and peppermint sticks and await the awards ceremony!

Contest Starts NOW and Ends December 20th at precisely 12:34 PM.

Cheers
Dave "The Vapor Prince"

 

[MuddyWaterMan]

O.K so I got some fresh batteries, juice and carts in. Had them for 2 days and dropped a battery that died a horrible death on impact(fell about 3 feet)! Called to see if I could get a new one and it was sent to my home free of charge. No it's ands or buts!Didn't have to send the old one in or go into much detail. Plus the freebies included are GREAT. I have gotten extra batteries and passthrus just for ordering juice and carts! A+ all around!


Pain is inevitable. Suffering is optional.

 

[Biomom]

I found V4L via Google searches and looking for something compatible to another super-overpriced 808D-1 partial kit I had. That brought me to these forums, containing a wealth of information and friendly help.

I ordered a very hard to find sexy purple battery, and although it was gorgeous I had problems with it holding a charge. I mailed customer support, and they responded within 1 day to order again and they would "fix" the problem. Well, I got confused, and wondered if I had to send the old one back with all kinds of related questions. So, I sent a private message in the forums to Dave.

Dave the Vapor Prince is an amazing gentleman, and with his insane dedication he was on these forums answering questions right after surgery! I can't go into details of our private messages, but I certainly fell in LOVE =) If I were only younger and single, oh my! A very sweet lady sends me my shipping mails, so Dave is probably taken, but we ladies really prefer the mystery.

I received my "fix" package, and it was like Christmas! I was nearly embarrassed, but knowing how addicted I am to the WOW peppermint juice, figured I'd make up for the extras before long. How this company makes any money amazes me. Standard shipping is always 2-3 days max for me, which compared to other companies is a dream. If you are in desperate need, they do offer next day as well!

I am a member of the Vapor4life Family club, and the coupons are so tantalizing they're more addictive than the nicotene in my e-cig. I always feel so wanted and special; joining the club and mentioning I'm a member of these forums gets me treated like a princess.

I am forever in love with Vapor4life and its Prince. Thank you for everything. Save me a dance, Dave.

 

[CatMommy]

Read to "Twas the night before Christmas"

I was real close to empty
t'was a horrible thing
I awaited the mailman
my Wowboy he'd bring.

It arrived in a jiffy
Tore open the sack
to find my fav Wowboy
not in the bag, ACK!

Sent out an email
Submitted my ticket
Dear Ryan replied
in what seemed was a minute.

"Please my friend Ryan
don't make me wait,
Twas a month's worth of juice
another order I'd hate."

"Fear not", he said
"They'll sent it right out."
"You'll have your juice soon,
I have no doubt."

Ryan was right
I got my supplies
Lickety split
t'was no surprise.

This is the reason
I deal with these guys
they are the bomb
in my set of eyes!

HAPPY HOLIDAY EVERYONE!!!!!

 

[RNPic]

WOW! I don't even know where to start with this one.
I found out about V4L from a friend at a wedding I was in this past August. At first, thought it was kind of weird, but my husband and I decided to give it a shot. I was never a really big smoker and could quit at the drop of a hat without any problems or issues. But it was always hard to stay that way due to my other half's addiction. I ordered a kit and he ordered a kit. My kit was all wrong and his was perfect. I received the wrong carts, wrong color case, and a DOA passthrough!! Sent an email to CS about the issues and they sent me an email back and I had the replacements within a few days.
Then, my case with carts and spare battery was lost/stolen the first week of having it. So, I re-ordered to replace what had been lost. My husband had placed an order the same day as I for more supplies as well. He had his supplies within a few days and mine had basically been lost it the postal system! Called Chad to check on what might have gone wrong and he put in an order. I received my package within 1-2 days of speaking to him!!!
I was getting a little tired of manual batteries and wanted to try an auto, so, placed another order. The batteries were DOA and would not charge. Another email to CS and my replacement batteries were to me very quickly. Then we had some issues with some bad carts and bad juice. Replaced those as well.
Now just recently, both of my husbands auto batteries died and he had only had them a few months. Also, 3 of my batteries were overall just bad batteries. One would only work with Wow carts and no others, another was obviously from the original batch of batteries due to there only being 2 vent holes and the center post stayed depressed after changing carts, and the other also had issues with the center post staying depressed with cart changes. Between Dave's PMs and Phone call and other conversations while laid up after surgery and Chad's messages and conversations throughout all of these issues, they have both helped tremendously with fixing the issues and sending us replacement batteries with our recent order! Kinda felt like christmas a little early when we received our V4L package.
With all of these issues, V4L has the best customer service out there! They really stand by their products and want their customers (FAMILY) to be happy. It's so awesome to get such great support and service from an up and coming company. I can not thank Dave and Chad enough for their phenomenal service. There have been so many times when either myself or my husband wanted to just say the hell with it because of all of these issues. We were so frustrated! But with V4L's great service, no questions asked, we will do whatever it takes to make things right attitude, we are sticking with it. I really do not want my husband to fall off and go back to smoking because then I am screwed! So, THANK YOU SOOOOOOOOOO MUCH V4L for being there when I needed you and helping me with all of these product frustrations!! I am so grateful for all that you have done.

 

[keyzygirl]

I have been using Vapor4life for quite a while,almost since they started.I remember when Steve was running it out of his house.Its come a long way since then.Ive always appreciated that he listened to our input on things.Steve even had a contest of ideas for improvements back a while ago.I put in an entry for a V4L mod.I won one of the prizes.I got a full XL kit and sent it to my brother.Got him off a 3 pack a day Kool habbit that was killing him.He was in and out of the hospital constantly.He's much better now.I think its great that Steve has done so much to improve our vaping experience and keep us healthier.I have yet to see any other supplier put so much into creating the perfect vape.Ive dealt with alot of other companies,just looking around trying to make sure I understood everything and see whats going on in the vaping world.Ive bought mods and atomizers,drip tips and carts.I always come back to V4L.Its the best.I have found no other product that vapes and tastes as good as the cartomizers that Steve has created for us.I just wanted to say THANK YOU Mr Milin,for all you do to keep us SMILIN!

 

[Electric Power]

After smoking 25 years, failing to quit several times using other methods, I saw a friend of mine using an e-cig. I had asked him about it and he suggested I try Vapor4Life. I trusted his opinion on the product and his utmost respect for the customer service team.

I had really wanted to quit smoking on Thanksgiving....to give thanks for my two healthy children (I’m a single mom of two, with a daughter who is in remission from cancer). After many endless nights of research, I finally placed my order with Vapor4Life on Saturday, November 20th. Originally I had used my work address as my shipping address. After submitting my order, I realized that if my order was going to be shipped to work, there was a good chance I wouldn’t have my starter kit in my hands until after the 4-day Thanksgiving weekend, due to our office being closed.

I opened up a customer service ticket on Sunday requesting that the shipping address be changed to my home. Knowing V4L is 2 hours ahead, when I received no reply Monday morning, I decided to call customer service as soon as I got to work in the morning to explain the situation. I was told that my order was ALREADY in the bin for outgoing orders. It was only 9:00 a.m.!! The extremely nice customer service representative who had helped me, actually pulled my order from the outgoing bin and changed my shipping address so that I could get it shipped to my home instead.

I was very pleasantly surprised to find my starter kit waiting for me when I got home from work that Wednesday before Thanksgiving. I can’t tell you how thankful I am for Vapor4Life in allowing me to keep my promise to myself...that is to finally quit smoking and start vaping!! My kids, who have been begging me to quit for years for fear of me dying, are so happy that I have finally quit. What a wonderful Thanksgiving we all had!

 

[sofocused978]

Back a few months ago after falling in love with my trusty Vapor King, kicking my 15 year addiction to the analogs, and finding my go to flavors it was time for me to re up on juice. Browsing through the Premium 30ML juice page, down I scrolled loading up my shopping cart with some Premium Peach, Premium Blueberry and some of that Premium Caramel Apple goodness. I had been reducing my nicotine levels from my starting point of 18mg over the weeks and it was time for me to order some 4MG juice. I also decided I would load up on some 0mg juices so I could start transitioning prior to my next order. Along I went and clicked on that wonderful Smilin Special Menthol icon like I always did. I clicked the drop down menu to select some of that 4mg special stuff and being the lucky guy I am, there was none in stock = (.

Unhappy at the thought of not being able to buy a bottle with this order and having to pay the shipping costs for just one bottle of juice once it was restocked I decided I would write V4L customer service at checkout. Along I went filling out my billing and shipping information. It was time to see what we could do about my lil Smilin Special Menthol problem. In the comments section I wrote asking if they would be so kind to bill me for a 30ML bottle of Smilin with this order and asked if they could ship it out once it was restocked. Clicked submit and my order was off.

For the next couple days I would check my email looking to see if I had a response from customer service but to my amazement there was nothing. 3 days after placing my order my package had arrived. Like a kid on Christmas morning opening presents I ran into the house and quickly opened my package of goodies. I counted the bottles and to my surprise there was an extra bottle in there. Unfold and look at the the receipt and the bill amount was the same as it was upon checkout. What the? I went through the bottles looking to see what happened and BAM there it was. A 30ml bottle of 4MG Premium Smilin Special Menthol juice at no charge. Gotta love Vapor4Life, these guys take care of their customers.

 

[Vapor Prince]

Tick Tock Tick Tock...

Contest Starts NOW and Ends December 20th at precisely 12:34 PM.

"

 

[Sean_Galt]

I placed my first V4L order around Halloween of this year. I have been smoking for 26 years, since age 14, and as we are in the middle of taking a Dave Ramsey class and I had actually NOTICED what the wife & I were spending on analogs per month, it was time to jump off the smokey bandwagon.

Problem is, I didn't WANT to quit smoking. I LIKED smoking. I love cigarettes, i love good cigars, I even have 1/2 a can of tobacco that I planted, cured and flavored myself a few years ago. I enjoyed everything about smoking- that is- everything but the awful post-analog smell, cleaning up other people's cigarette butts, and the fact that most of the cost involved anymore are ridiculous taxes.

When my 1st order showed up, I kept it a secret from the Mrs.- Lord help me if I just "blew" $125 on some goofy "e-smoke" and kept buying analogs, when that $125 should have gone into our emergency fund. It would be my rear end.

I traded back & forth, vaping Nuport and smoking Newports for a couple of days. when the suspense of telling the Mrs became unbearable, I showed her my PCC, explained the cartos, the process, and the chemistry, and told her I was attempting to quit. That was December 5 of this year.

My last 2 packs of analogs were purchased 12/1/10, and they were gone by 12/6. I was hooked on vaping, and could now start to smell the awfulness of my analogs, and my el-cheapo convenience store cigars that everyone always said smelled so good (EW!)

By 12/7, I was done with smoking. New problem: on 12/7. my wife stole a Nuport carto and one of my 2 batteries from me!
Being in a new bind, a placed another order. Before it even arrived, I had placed another because of a V4L sale!
Yesterday, my 4th Vapor4Life order arrived, and everything was fast and in perfect order. On my first 3 orders, there were extras and freebies tossed in; various flavors of cartos that let me decide what flavors to try and what would work good for me.

Now, with the extra batts I purchased in order #3, 2 co-workers are test driving VaporKings. One is using an 18mg freebie Kant carto; the other, an 11 mg Caramel. At least one of these 2 folks will be ordering in the next few days, and as V4L has been kind enough to add extra business cards to the last 2 orders, I have handed out at least a dozen, and had to explain this "thing" probably 30 times so far.

Every order has been perfect, received within 3 business days, and purchasing from V4L has actually been the IDEAL of customer service for me. First of all, by sending me a product that worked as advertised (or even BETTER!) they have help save my life. Second, by being a company I can recommend and stake some of my personal reputation on, they will gain new customers and likely help save OTHER lives. Third, even if I end up with a flavor I don't like, or a battery that needs replaced, or any other potential future issues, I am not going to sweat it. Its obvious to me that Steve & crew care about their customers, value their own reputation, and understand how to run a business. Even if I end up going 0mg for nicotine someday, I will in all likelihood be a V4L customer for life. The very fact that I have not HAD to interact with "customer service" just proves to me that they know up front what Customer Service is all about.

My favorite part of all of this? My wife, who HATES complicated (try doing system maintenance on her laptop sometime!) would NEVER go for this if I was talking dripping, attys, mods, VG, PG, blah blah blah. With the VK, she can open a box, pull a battery off a charger, and it is plug 'n' play. V4L has likely (by end of January, i hope!) helped me save the love of my life, and hopefully we will both be able to be healthy and around for when our little 18 month old son gets married and has his own kids one day. By running a solid operation, V4L has done more for my family than any number of past physicians, medications, hypnotists and clergy have in regards to our nicotine addictions.

So for that, V4L crew, you have my thanks and my loyalty.

Now I just wish that I knew of an online payment processor as reliable as your company is...

 

[Sean_Galt]

(and I realize that was over 350 words, but I don't care if I win. I'm no longer killing myself with tobacco, so I'm just happy to have found V4L & this forum.)

 

[Joyce]

My best customer service experience is a story that might seem to outsiders to be a failure.

The conversation went something like this:

Ring.

“Vapor 4 Life Customer Service, this is ________. May I help you?” I can’t remember the customer service representative’s name, because, in the V4L family, I am the eccentric and slightly senile auntie.

“Hi, _________. This is Joyce ________. I’m calling to see if you can help me with an order I placed. I’ve discovered I need lower nicotine levels than I’ve ordered, and I was wondering if it was possible to change my order if it has not already shipped.”

At this point, I am prepared to a) spell my completely unpronounceable last name (I’ve been married over 30 years, and have just become comfortable pronouncing it myself), b) give my order number, and c) receive the inevitable cool reply, “I’m sorry, all orders are final when placed.”

Imagine my surprise when none of that happened. V4L may have Caller ID, or my customer service rep may be a champion speller, because he immediately was able to tell me that my order had shipped that day. He did NOT give me grief over wanting to change my order. He told me I should be receiving a shipment notification within the next couple of hours.

Increase my surprise exponentially…he then suggested that I refuse delivery on the shipment and return to sender, place on order for the correct amounts, and have the problem resolved with just a little delay! I couldn’t imagine a company suggesting that they bear the brunt of return shipping for my mistake.

I chose to accept the shipment as it was, and immediately placed an order for lower nicotine as well. I’m happily diluting my liquids, and vaping away; all due to the call that made me a V4L customer for life.