Sandy, here's a little story about customer service:
Last year I had NLV Goldrush for the first time; I loved it and placed another order for it immediately. I finished that first 10mL bottle quickly and started on the new 30mL bottle immediately after receiving it. For some reason it didn't taste the same as the first bottle; in fact I thought it was nothing at all like the first one.
I commented on this on the supplier thread and IIRC, Gene replied saying that there shouldn't be a problem since mixing, bottling and labeling were carefully controlled. He offered to send a replacement bottle but I declined since I considered that overall my order had still been a good value.
A few days later I received a package from NLV containing a 30mL bottle of juice and a handwritten note from Gene, something like, "I don't know what the problem was, but here's another bottle of Goldrush." I was surprised and pleased, and the juice was great!
Months later I was looking through my juice collection and came across the old 30mL bottle of Goldrush, the one that "didn't taste right." I tried it again and surprise, it was perfect, the real thing! Guess it just needed some steeping time and/or maybe the old taste buds weren't working correctly when I first tasted it. I felt a little ashamed about calling NLV's quality and consistency into question, and for Gene's trouble in sending that free bottle.
I still have a little of that juice left. Occasionally I vape it and savor its taste, and reflect on the customer service from Nite Lite Vapor.