I recently purchased a Cloud 9 starter kit (plus juice and extra carts) for my hubby, a menthol analog smoker. The 3-piece unit works fine, but he was perplexed by the lack of menthol taste. As wives can be prone to do, I assumed he must be doing it wrong (sorry guys) and tried it myself. I understood what he meant. There was a slight, slight menthol undertone, but otherwise, it tasted like regular tobacco. I even added a few extra drops of juice to an already-filled cart to see if it helped, but it didn't. Now, I've read various comments warning newbs not to expect smoke juice to taste like analogs, but should we expect they'll be THAT far off? The thing is, I'd really like him to make the switch. But I know he won't unless the experience isn't in some way comparable to his analog experience, taste-wise. As is, it's about the equivalent of expecting him to switch from Newports to Marlboro kings.
I guess I'm wondering ... do we return the whole kit and kaboodle for a refund? Can we keep the unit and maybe find juice elsewhere that tastes more like actual menthol? Are there other options I'm not considering here? I contacted Cloud 9 customer service. I got an initial response inquiring about the unit's performance. But once I clarified that it was a taste issue and not a malfunction, I haven't heard back from them.
Thanks for your help. I'm trying to move on this while his interest is still pretty high! All guidance deeply appreciated.
Michelle
I guess I'm wondering ... do we return the whole kit and kaboodle for a refund? Can we keep the unit and maybe find juice elsewhere that tastes more like actual menthol? Are there other options I'm not considering here? I contacted Cloud 9 customer service. I got an initial response inquiring about the unit's performance. But once I clarified that it was a taste issue and not a malfunction, I haven't heard back from them.
Thanks for your help. I'm trying to move on this while his interest is still pretty high! All guidance deeply appreciated.
Michelle