Njoy Npro

[LuckyCharm]

Suzi, since you bought your njoy locally, is there any chance of exchanging them at the place of purchase?

Barring that, I hope somebody will post instructions for safely cleaning the attys, because I suspect that "primer" is the nasty taste you've been getting. I got that with the second e-cig I purchased, from a different company, and thought it was the carts. Wound up throwing 4-5 of them away before I stumbled upon a post here talking about the primer. We learn as we go!

Cheers,

~~Cheryl

 

[Judge Mental]

They won't take it back for refund. I didn't ask about an exchange because I wasn't sure I wanted to try another at that point - still not, to be honest.

I read part of the thread you pointed me to regarding cleaning atomizers. I may give boiling a try. I have nothing to lose because I surely can't use it the way it is. I gotta say I'm not very optimistic about it, though. I just refuse to believe that my experience is the norm with the putrid taste and spitting atomizer and that most others have gotten past it to enjoy their product.

Seriously, I'm giving the whole e-cig experience a second look if the break in period and maintenance is so high. I may have to slap on a nicotine patch and call it a day.

I do appreciate your advice, though. Thanks!

Suzi

 

[LuckyCharm]

Okay, I'm boiling mine in a bit of vinegar and water right now. Will boil for a few minutes, I think, then let it drip dry, threaded end up. I'll keep you posted on whether this revives it. If it does, then we know it's safe. And I have to believe that boiling would remove any primer residue that might exist in your atomizer.

Trust me, when it's good, it's very very good, but when it's bad, it's horrid!

Cheers,

~~Cheryl

 

[Kate51]

Sooo... I searched on-line and found this forum. I've been reading for days to see what, if anything, I'm doing wrong. It seems that others have used this product without these issues and with a fair amount of success. I'm hoping someone can give me some idea of what the problem is or what I'm doing wrong.

Sorry for the length. I sure would appreciate any advice as I'd really like to make this thing work.

Suzi

I did a little on-the-job-training, also with mine....what I was doing was not taking a long, easy draw, I was pulling so hard my cheeks hurt!!
After I settled down, trained myself to not pull harder for more smoke, just longer, and got some nicer tasting juice (JC's Original) I have no more complaints, other that 1 bad battery and 1 burned out atty. It vapes great!

 

[Judge Mental]

Okay, I'm boiling mine in a bit of vinegar and water right now. Will boil for a few minutes, I think, then let it drip dry, threaded end up. I'll keep you posted on whether this revives it. If it does, then we know it's safe. And I have to believe that boiling would remove any primer residue that might exist in your atomizer.

Trust me, when it's good, it's very very good, but when it's bad, it's horrid!

Cheers,

~~Cheryl

Bolded by me. LOL - I'll have to trust you on the 'very very good' part but I absolutely agree with the 'horrid'.

K... I'm waiting with baited (smoke) breath and crossed fingers for the results.

Suzi

 

[Rickbar]

Greetings all. I got my NPRO on Amazon because NPRO was out of stock on everything. At first, I thought this was a terrible product but then I started reading the posts here. In my opinion, the problem is with the carts that come with it. They dry up and don't work too well. I bought some juice from TW, 36mg Marlboro. What a difference. The throat hit at first is severe. Kind of when you first started smoking analogs (if anyone can remember back that far, haha). Since I started this, about 5 days ago, I haven't had an analog and I rarely have a craving. The plan is to buy each bottle one step down until I get to 0. After trying every other method, and you name it, I've tried it, I'm hoping that this will be the method where I finally quit. At least I'm no longer sucking in 600 plus toxins with every analog that I used to suck down, pack a day. If anyone feels that they bought one that works better than the NPRO, please let me know. I might want to check it out.

 

[Judge Mental]

I did a little on-the-job-training, also with mine....what I was doing was not taking a long, easy draw, I was pulling so hard my cheeks hurt!!
After I settled down, trained myself to not pull harder for more smoke, just longer, and got some nicer tasting juice (JC's Original) I have no more complaints, other that 1 bad battery and 1 burned out atty. It vapes great!

That's the thing, Kate... I'm really not drawing very hard and still I get the gurgling noise and juice in my mouth with the nasty taste. I do have some liquid on order so maybe that will help. It sort of seems like putting perfume on a pig though - if you know what I mean.

I appreciate the suggestions. At this point I'm thinking about trashing the whole system and looking for something else. But I hate to throw good money after bad.

Suzi

 

[Judge Mental]

Greetings all. I got my NPRO on Amazon because NPRO was out of stock on everything. At first, I thought this was a terrible product but then I started reading the posts here. In my opinion, the problem is with the carts that come with it. They dry up and don't work too well. I bought some juice from TW, 36mg Marlboro. What a difference. The throat hit at first is severe. Kind of when you first started smoking analogs (if anyone can remember back that far, haha). Since I started this, about 5 days ago, I haven't had an analog and I rarely have a craving. The plan is to buy each bottle one step down until I get to 0. After trying every other method, and you name it, I've tried it, I'm hoping that this will be the method where I finally quit. At least I'm no longer sucking in 600 plus toxins with every analog that I used to suck down, pack a day. If anyone feels that they bought one that works better than the NPRO, please let me know. I might want to check it out.

That was exactly my plan, Rick! I've also tried everything - and I mean everything - to quit.

Maybe the problem is with the nasty carts. They even smell awful. But that doesn't address the liquid in the mouth thing. That really make me almost puke. Did you buy carts elsewhere? What kind and where?

Suzi

 

[Rickbar]

Suzi,
I bought carts from TW. I got their super e-cig in black and got 50. Enough to last for the entire step down plan. The fit the NPRO to a tee. The strange thing that I found is that when I dripped the cart that came with the kit, it took only 4 drops. The carts that I ordered took 7 drops. Obviously, it has to do with the core, but they look exactly the same to me. I do have the problem with getting a little liquid in my mouth, but to be honest, it happens rarely and it is just a bit, so I can live with it. So far I'm very happy with it. Like I said, 5th day and no analogs.

 

[LuckyCharm]

1 burned out atty.

Is there a way to tell if the atty's burned out without a multimeter? It's never gotten overly hot, that I can recall.

The vinegar boil apparently didn't work. But I can't see anything obviously wrong with the atty -- it looks the same as all my others. Still willing to work with it a bit before I give up and toss it.

Suzi, like I said, that bad taste went away with mine after I threw away several carts, believing the juice was bad. The primer theory does make sense to me. I've had the gurgling and the juice escaping occasionally, too, but it seems to be random and infrequent.

I wonder if they did mistakenly send you the wrong carts for your device. Not sure if you would even be able to install the wrong ones, since I've never had a mini.

~~Cheryl

 

[Judge Mental]

Cheryl... that's disappointing that the boiling didn't work. Sigh... About how long is that break in period until the primer is worn/burned off, if you remember? I don't know if I can stomach it.

Rick... Good for you and congrats! That's really encouraging that you haven't smoked one cigarette.

The liquid in the mouth happens about 50% of the time, I'd say. That seems a lot to me. Makes me gag and also burns tiny holes in my lips and tongue which take a day or two to heal. That can't be good for ya.

I guess I'll wait until the e-liquid comes and use it with the existing carts to see if it will help. I don't want to rush off to buy additional carts at this time until I know for sure if it will work. Don't want to throw anymore time or money into it if I'm going to go in another direction.

Thanks all for the input and suggestions. It does help me to feel a bit less frustrated.

Suzi

 

[LuckyCharm]

Cheryl... that's disappointing that the boiling didn't work. Sigh... About how long is that break in period until the primer is worn/burned off, if you remember? I don't know if I can stomach it.

With mine, it only lasted about a day or so, I think. Your situation does sound excessive.

The liquid in the mouth happens about 50% of the time, I'd say. That seems a lot to me. Makes me gag and also burns tiny holes in my lips and tongue which take a day or two to heal. That can't be good for ya.

That's definitely not a good sign. I would be extremely concerned if that ever happened to me! Also, the gurgling isn't right, either. Have you communicated all of this to NJOY? What is their response?

I guess I'll wait until the e-liquid comes and use it with the existing carts to see if it will help. I don't want to rush off to buy additional carts at this time until I know for sure if it will work. Don't want to throw anymore time or money into it if I'm going to go in another direction.

As far as I know, the primer comes with the new attys, not the carts. So if it is on the atty, you're going to get the same result even with new liquid, I would imagine. That's why I recommended cleaning your atty. It didn't work for me (although I have a different problem), but it might for you. Still, I'd feel better if someone would explain the construction of the atty and how to safely maintain them. That's still an area of confusion for me.

There was a thread also discussing the atty/batt connection, and fiddling with the connectors in case they weren't making a solid connection. But apparently it's a delicate operation and you can ruin one or both if you're not careful, so I didn't put a lot of effort into that solution. Not sure if that could be causing your trouble, or if it might help me with mine. Maybe someone could do a video on exactly how that operation would be performed?

Cheers,

~~Cheryl

 

[usamare]

Some gurgling is to be expected. The cartridge juice gets pulled into that metal mesh looking material, most of that material is out of sight, wrapped around the heating coil, but when you draw on it, the air gets pulled through the metal mesh, delivering air and juice to the heating coil to make vapor.
Three things cause you to end up with a mouthful of not-so-yummy juice; If the metal mesh is overfull, the lightest draw in the world will still just give you a drink, and even when working normally, the vapor works like steam, and condensates on the inside of the mouthpiece, eventually building up into droplets that you end up drinking. (the third is drawing too hard, which can cause the liquid to be pulled past the heating element faster than it can be heated)

For fluid control, take off the cartridge, and use a straightened out paper clip or something to push out the juice cup out of the mouthpiece. Use paper towel to wipe off the outside of the juice cup. Do the same for the inside of the mouthpiece.

Also wipe off the smooth metal exterior of the atomizer.

Without the mouthpiece on the unit (just the atomizer and battery), hold the e-cig with the battery led pointed at the floor. Take some short draws on the atomizer and see if your getting good vapor production. (don't inhale, just puff) (you could replace the the mouthpiece, but don't use a mouthpiece with a juice cup at this point)

If there is NO vapor, the atomizer may not be heating up. This is either due to the battery or a bad atomizer.

If there is vapor, the atomizer is working.

If the vapor is very light or almost non-existent and tastes like hot dry metal, then the metal mesh is dry and will need to be primed with e-juice.

If there was decent vapor, but it tasted like burning vegetable oil on a stove, then you've got storage lubricant in the atomizer. The most reliable way I know to get rid of it is keep loading it with ejuice and puff through it till the vapor drops off (best to not even inhale), then load it with more ejuice, and do it again, and again...after about 4 full battery charges worth of puffing, it should be pretty much clean. (just don't let it get too dry, add juice to keep it making good vapor)

Hopefully this technique will get the thing working normally. Also, when you replace the juice cup and begin to put the cartridge back on, try to line up the oval shaped juice cup, with the wire mesh in the atomizer so that the the mesh won't touch the sides of the juice cup.

I devised the above by working with some skanky tasting 901's that I got. They rock now.

I mostly use 801's (penstyle, ncig) now, but the principles are the same.
With practice you get pretty good working these things

Good luck!

 

[Rickbar]

Suzi,
What you are describing is definetely not right. There is NO WAY you should be getting that amount of liquid. I would contact NPRO asap and tell them. Maybe the unit is defective. I get a tiny bit of liquid once in awhile but it sounds like you are drinking the stuff. I also read on here that you can clean the atomizer with compressed air. Never tried it so I don't know if it works. The only other reason I can think of, if the unit is working correctly, is that you are sucking too hard and the liquid doesn't have time to heat up. This is probably the only case I can think of where sucking too hard is NO good hahahaha. But that's another story. Like I said, contact NPRO, they seem to be very good with replacements. Let me know how it works out.
Rick

 

[Judge Mental]

Thanks, Rick. I'm convinced there is something wrong with the system. This couldn't possibly be the norm.

I'm communicating with Npro via email but they're not exactly telling me what they're going to do to resolve the issue. First, they just wanted to replace the cartridges. But I told them that the complimentary cartridge they sent with the new atomizer tasted and acted the same as the others. They did tell me that since it was a consumable, they would NOT refund my purchase.
The next response I got was:

"It definitely is not working properly, you should not get liquid in your mouth and it should taste like a cigarette. What is your address?"

?? That doesn't exactly tell me what they plan to do. Guess I'll just have to wait and see. In the meantime, I'm reading and researching on here and thinking I may just get another type of system. I'm now looking at the M402 but because of my experience, I'm a little skeptical.


usamare... I applied your advice and it did help a little with the liquid in the mouth but the taste is still yucky. Hard to believe it would take that much maintenance per cartridge, though.

Suzi

 

[Rickbar]

Suzi,
At this point, I would call NJoy and tell them you want an entire new kit. As I have said, I have mine about 2 weeks and have been using my own liquid for about a week and have not had any problems. Sounds like a totally defective unit. Just tell them you want a new one. Good Luck.
Rick

 

[Judge Mental]

Well, that's what I told them I expected them to do in my last response to their email. No response so far. We'll see...

Thanks for your input - much appreciated!

Suzi

 

[LuckyCharm]

Suzi, who are you communicating with at NJOY?

 

[LuckyCharm]

Here's an email I just got this evening:

RE: NJOY Electronic Cigarettes

Dear Valued NJOY Customer,

First, we certainly appreciate your patronage and enthusiasm over the NJOY family of products. We have all been quite pleased with your overwhelming response to this product and recognize you as a very valued customer.

Unfortunately, we must apologize for our current inventory shortages which have resulted in extended delays in your continued purchases of NJOY products. We have recently experienced an interruption in our supply of NJOY Electronic Cigarettes, cartridges and related accessories as a result of the FDA claiming jurisdiction over the product. FDA has detained most shipments of electronic cigarettes and related accessories entering the U.S. for the past several weeks. Their assertion is that nicotine is a drug and the electronic cigarette is a device whose intended use is to deliver that drug. We do not agree with the position or actions of the FDA.

To defend our position of continuing to bring customer like you the first true innovation in a centuries old space, NJOY has enlisted a team of attorneys, scientists, lobbyists, and other experts whose belief is that the FDA has over stepped the bounds of their authority in this detainment action.
We encourage your help to ensure the survival of the e-cigarette as an alternative to traditional tobacco cigarettes that continue to kill 400,000 Americans each and every year. Below is a list of some things you can do to help the cause.

1) Write your Senators and other elected officials. Tell them about your experience with the electronic cigarette. Send it certified mail.
Sample text: "I am a loyal customer of the smoking alternative NJOY, and I have been informed that the FDA has taken the step to bar importation of more products at this time. I want you, as my elected representative/senator in Congress to help me continue to enjoy this product by asking the FDA to remove their detainment order from Customs."
Find out who is your Senator
Find out who is your Congressman Write President Obama

2) Contact your local newspaper or other media, Tobacco Free Kids, American Lung Association, American Cancer Society and other public health organizations to inform them about your experience with the electronic cigarette.

At this moment, we do not know when shipments are expected to resume. We have supplies of certain replacement cartridges currently available for immediate delivery but those supplies are being rapidly depleted. Once this situation is resolved to our satisfaction, we will enthusiastically support your continued use and support of all the NJOY products and accessories.

We will continue to keep you informed as things develop.

Sincerely,


Mackinaw, LLC
Proud U.S. Distributor for NJOY

 

[four2109]

Hi Suzi,
I agree with usamare. I have had my NPRO for 3 1/2 weeks and there was a learning curve. I had the liquid in the mouth problem too! The carts are high maintenance. But we have gotten to know one another now and I am very happy with it.
In addition to what usamare said, pop the endcap off the mouthpiece and wipe that out too. If you find any little round flat fiber discs, just ditch them.
When you put the cart back in the mouthpiece, there are 2 little splines that the flat sides of the cart sit between to keep the cart in position. A drinking straw works good for this.