First I have to say as a long time (almost a year, long time in the ecig world) customer of Smokeless image, I love the company. Love the product, and Love that I haven't had a "real" cigarette in over 9 months. That said, I feel like I have to ask about the "Overnight" shipping. While its my fault I often wait to long to order, the fact that I pay between $22-$27 for overnight, I should be able to get it overnight.
Now, I realize if I order in the evening/night, I'm not getting the product the next day. For example, if I order at 9:00pm on Monday, I won't get it Tuesday. But I SHOULD get it Wednesday.
What happens is, I order at night (when I'm home from work) and I get an email confirmation of it immediately. Then the next day, normally in the afternoon (12-3:00pm or so) i get a "Shipped" email. With a confirmation #! Bad part it, it doesn't seem to ever actually ship that day. Its as if that's the day the USPS picks it up but it doesn't start shipping until the NEXT day.
My most recent order went similarly, but I hope history doesn't repeat. I order last night at 9:30pm. I got the "Shipped" email at 12:47pm today. When I track it, this is the message I currently get:
Your Item's Status Your item was processed through our CANTON, OH 44711 facility on April 10, 2012 at 5:51 pm. Information, if available, is updated periodically throughout the day. Please check again later.
You would think an item i paid $27 for overnight, ordered last night, would go out today, and I'd have tomorrow. Instead, as I have received that Status in the past, I fear it will actually leave Canton Tomorrow and I'll get it Thursday.
One day, no big deal? When that means you might break down and have a smoke, its a big deal. That, and 2 day shipping costs $20 less and would seemingly get the same result.
Help?
Now, I realize if I order in the evening/night, I'm not getting the product the next day. For example, if I order at 9:00pm on Monday, I won't get it Tuesday. But I SHOULD get it Wednesday.
What happens is, I order at night (when I'm home from work) and I get an email confirmation of it immediately. Then the next day, normally in the afternoon (12-3:00pm or so) i get a "Shipped" email. With a confirmation #! Bad part it, it doesn't seem to ever actually ship that day. Its as if that's the day the USPS picks it up but it doesn't start shipping until the NEXT day.
My most recent order went similarly, but I hope history doesn't repeat. I order last night at 9:30pm. I got the "Shipped" email at 12:47pm today. When I track it, this is the message I currently get:
Your Item's Status Your item was processed through our CANTON, OH 44711 facility on April 10, 2012 at 5:51 pm. Information, if available, is updated periodically throughout the day. Please check again later.
You would think an item i paid $27 for overnight, ordered last night, would go out today, and I'd have tomorrow. Instead, as I have received that Status in the past, I fear it will actually leave Canton Tomorrow and I'll get it Thursday.
One day, no big deal? When that means you might break down and have a smoke, its a big deal. That, and 2 day shipping costs $20 less and would seemingly get the same result.
Help?
