pitbullvapejuice - Shipping issue : newq

[newq]

Company name

Vape Juice, Pit Bull Rescue | Hanover, PA​

Date of your initial complaint to the supplier.

22 October 2014​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

Order ID: 233144935​

General nature of complaint

Shipping​

Briefly describe your problem or issue

Placed order Oct 22nd
Wacky Watermelon $11.99 X 1 = $69.99
(ml: 120 ml glass dropper bottle) +$58.00
(nic: 6)
PitBull Punch $11.99 X 1 = $69.99
(ml: 120 ml glass dropper bottle) +$58.00
(nic: 6)
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Product Total $139.98

They sent the shipment in a small flatrate box. wrap one wrap of small bubble tape around the glass bottles.

Received a box of gooey glass. Contacted them 4 times over 3 weeks with no response.

Called them and left messages, posted on facebook and they deleted my post. Emailed them and it went unanswered. My first and obviously my last order.I don't care what their excuse it this was just wrong. Even if their choice was not to replace my product they could have atleast responded to me. I order alot of juice from many vendors. This is a first for me where a company would outright refuse to answer me and then silence me by deleting my correspondence with them. Reported to the BBB and now posting here to let everyone know if they poorly pack your order and it gets broke, expect no compensation at all even if they do not offer any shipping options.





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[newq]

Update:// Had local vape shop that recommended I try pitbull juice, contact Billy from Pitbull Vape juice. Billy purportedly apologized and said he would refill the order and get it to me. No surprise they first couldn't find my order then once I forwarded my order info to one of the guys who recommended it he said he would again get it out. Its been 2 weeks since this contact and still no replacement order.

Surprising that companies still treat people this way.