I used the "Contact" link at the very bottom yesterday, for questions I had regarding my subscription, but no one has ever replied to me about it, so I went ahead and re-upped my subscription last night, but the situation I feared has come to pass.
I subscribed last year on May 29, so that subscription expires this year on May 29. That is before the next payday, so I needed to re-up with this payday, even though it's still 2 wks till my subscription expires. I asked the question, in my message via the 'Contact' link, if my re-up would just be tacked on to the end of my current subscription, so that I didn't lose any time. But what I see now is that the subscription I just paid for, expires next year on May 15, not May 29 -- a loss of 2 wks.
Can this be fixed, please?
I only brought this to the forum because no one ever replied to my 'Contact' message, so I feared that using that link to contact anyone at ECF was useless.
Andria
I subscribed last year on May 29, so that subscription expires this year on May 29. That is before the next payday, so I needed to re-up with this payday, even though it's still 2 wks till my subscription expires. I asked the question, in my message via the 'Contact' link, if my re-up would just be tacked on to the end of my current subscription, so that I didn't lose any time. But what I see now is that the subscription I just paid for, expires next year on May 15, not May 29 -- a loss of 2 wks.
Can this be fixed, please?
I only brought this to the forum because no one ever replied to my 'Contact' message, so I feared that using that link to contact anyone at ECF was useless.
Andria
