ProVari Blues

[iBANKAI]

*sigh*...so last night I accidentally threw my battery in backwards in my ProVari and totally shorted out the main switch..good thing my battery didn't blow up..I was actually holding it and noticed it was getting hot..I quick unscrewed the bottom cap and got the battery out..seems like the battery started melting as well as the contact point inside of the of the tube..I guess the reverse battery protection didn't kick in..I only use the aw imr 18490 batteries as suggested by ProVape..

well shortly after this was going on i shot an emal to ProVape..which was around 1230 am Hawaii time..ProVape shot an email back to me within 5 minutes..I was totally surprised..because..1...it's the weekend..and..2..Washington time had to be around 4:30 to 5:30AM when they answered my email..all I can say..ProVape has top notch customer service..

now comes the wait game..ProVape said that they would take care of my situation free of charge..now I gotta wait for them to receive my ProVari,,repair it..and send it back..I miss my ProVari already..

 

[Devonmoonshire]

OMG!!!! That is Horrible!!!!

*Bows head in a moment of Silence for the Fallen Provari*

I do know for sure that they have amazing customer service from everything I have heard, read and experienced first hand. The price tag for one is definitely well worth the comfort of knowing that if something goes wrong it can and will be made right by Provape.

Here's hoping for a fast turn around time for you fellow Provarian;

Nate aka Darth Vapor

 

[iBANKAI]

OMG!!!! That is Horrible!!!!

*Bows head in a moment of Silence for the Fallen Provari*

I do know for sure that they have amazing customer service from everything I have heard, read and experienced first hand. The price tag for one is definitely well worth the comfort of knowing that if something goes wrong it can and will be made right by Provape.

Here's hoping for a fast turn around time for you fellow Provarian;

Nate aka Darth Vapor

honestly I wasnt even expecting an follow up till Monday..that surprised even me..very impressed with their customer service..it all worth it to have it fixed instead of buying a new one..

 

[Icoth]

Sounds like the perfect excuse, err, I mean justification, for buying another vv mod.

 

[Olef]

Oh wow, I feel your pain! I'm gonna pay a bit more attention when loading a battery from now on. Definitely I think we should all have a second Provari just in case

 

[Devonmoonshire]

Oh yes, I agree, I am currently saving up for the 24K Gold one, that way I do not just have a back up, I also have a spectacular show piece as well.

$299.00 is really not a bad price for it either. I have seen it up close and personal and it is beautiful. Worst case scenario though I am going to get a second one in chrome.

Nate aka Darth Vapor

 

[x-smok3]

Wow Kudos to Pro Vape. I haven't bought anything from them at this point but bookmarked their sight for future reference based on this post. Way to go!

 

[Devonmoonshire]

I had a single question when I first started looking into VV, I got an email back in about the same amount of time, roughly 5 to 10 minutes and it was a complete and detailed accurate answer.

David is an awesome businessman without a doubt. I fully Recommend them 100%.

Nate aka Darth Vapor

 

[iBANKAI]

Sounds like the perfect excuse, err, I mean justification, for buying another vv mod.

lol...yes..just scored a VMU off the classifieds..yay..

 

[iBANKAI]

I had a single question when I first started looking into VV, I got an email back in about the same amount of time, roughly 5 to 10 minutes and it was a complete and detailed accurate answer.

David is an awesome businessman without a doubt. I fully Recommend them 100%.

Nate aka Darth Vapor

David..thats the guy who helped me out..great guy to deal with..awesome service..

 

[jonny2hottie]

i did the same thing..actually twice. i had a non-button top 18500 and i wasnt paying attention cause i was on my way out of the house. i felt my pocket get really hot and i took out the batt really quick. smelled burnt. no protection circuit kicked it but it still works fine. after that i began to mark the 18500's with a sharpie and put a big + on the side to make sure i want tripping out.

 

[iBANKAI]

I looked down inside the tube..and the connector now sits off to the side..seems like the entire circuit board is melted..the plastic wrapper on my aw imr battery is also melted as well..the smell of burnt electronic plastic..no a very good smell knowing is coming off my ProVari..yep..i tried to fire it..no success..completely fried..

 

[Landlord]

That sucks dude... Glad they are helping you out tho.... awesome people over there at provape..

 

[iBANKAI]

That sucks dude... Glad they are helping you out tho.... awesome people over there at provape..

they sure are..but u know what..it's a pretty damn good thing I have back up PVs..I think if i didn't..I think i would dripping e liquid on my tounge..

 

[VapahMan]

Sorry to hear about that! Just like Icoth said. Perfect time to get a new one! Any ideas what your gonna do?

 

[iBANKAI]

Sorry to hear about that! Just like Icoth said. Perfect time to get a new one! Any ideas what your gonna do?

ProVape is gonna repair it..in the mean time..I have a VMU on the way which I scored of the classified..but I can't wait for my ProVari to come back fully functional..

 

[zoiDman]

honestly I wasnt even expecting an follow up till Monday..that surprised even me..very impressed with their customer service..it all worth it to have it fixed instead of buying a new one..

I'm not surprised at all.

I have only had a few contacts with Provape but each time they were prompt and gave me no run-around.

 

[StotheK]

Holy cow! I once started to put the battery in wrong and caught myself. I had no idea no protection circuit would kick in to prevent that since the thing goes out of its way to prevent my stupidity on so many other occasions. Glad they're taking care of it.

 

[DM]

That happen to me once and it poped up an error code as I remeber... that was with the 18650 batt.
Hands down to provape!

 

[JTman]

I thought the Provari had reverse battery protection?