Question Regarding Atty Return Policy

[Dangazzm]

First of all I hate being that guy, but I ordered a few and want to know how this whole thing works.

I posted a thread up here: http://www.e-cigarette-forum.com/fo...7392-do-i-have-bad-luck-am-i-doing-wrong.html

This was documenting my horrible luck with everything atomizer and cartomizer related and seeing if someone could say that I was either doing it wrong or if it is my bad luck kicking in.

And make no mistake I HAVE HORRIBLE luck, just trust me on this. Everything I own breaks, I take care of my stuff though rofl.

Anyways here is the story with the iVape atty's I ordered.

I bought 5 of them, I dripped 4-5 drops in each one and sat them up for about 5 minutes then came back and screwed in the first one. I took my first puff on it. THIS WAS SERIOUSLY the best vape I ever had. It was such a clean cherry limeade taste and SO powerful. I literally giggled like a little girl and quickly passed it to my friend who took a hit off of it as well. He passed it back and we continued to smoke on it for a couple minutes, then continued to try the others.

2nd one we couldn't get any flavor off of it. This was strange because there was vapor but it was like... nothing for taste or throat hit. So I put back in the first one to compare just for giggles. But then NOW the first one won't fire. It doesn't get hot and it doesnt gurgle... it died in that time frame, vaping at 4.0 volts.

3-5th all the same story. Just a meh flavor, decent throat hit. It will taste burnt and lose flavor really fast, but if you put any more juice in it all you get is massive juice seepage. Seriously it is like the thing won't absorb and vape any of the juice it just shoots it right out of the bottom.

I still puff off of one of the 3-5s a couple of times a day because I don't wanna touch an analog still and wanna get some nic. But damn it if it is annoying how much juice it wastes.

So is just the first one considered DOA? And does there seem to be a problem with anything I did? I never ran them dry but they dried up so FAST and like I said leaked so much it was so... meh.

PS: Love the Cherry Limeade, seriously favorite vape ever.

 

[kno]

There's a few things to taker into account.

Were you using standard or low resistance atomizers?

do any of the atomizers fire on other devices?

In general, we are pretty proud of our atomizers. In the past year, we have had two DOA complaints out of thousands of them, and one that wouldn't fit a drip tip. That's not to say you couldn't have gotten a bad batch, but theres also several other variables that could be going on here.

Your device may have a short (unlikely but possible)

Also, higher voltages will burn an atomizer up fast is its fired for an amount of time without liquid. You don't need to wait 5 minutes for the liquid to soak in, it should be ready in a few seconds, but you will need to add 2-3 drops every few puffs so as the atomizer doesn't run dry.

A low resistance atty would dry up much faster.

Leaking is a side effect of two things:

1. Overfilling (but this would keep the attym ore cool)
2. and most common with my varitube - overheating. IF you get the atomizer very hot the liquid that isn't vaporized will be thin and dump, this is also with a bit of overfilling. This happened with several atomizers ive tried from several manufacturers, and is something that occurs on all devices.


High voltage devices usually take a bit of time to find a happy medium.


Your atomizers would be covered under a 14 day warranty against DOA. You would need to return them via a RMA with support ticket on our site. Once we get them we can kinda rip them apart, and inspect the inside - as long as nothing strange was done to them, they would be covered.

For all of them to have a problem, however, I think something else might be going on that it would be beneficial to figure out.

Also, as a suggestion from what I read in the other thread, I don't recommend vodka cleaning. I know a lot of people like to clean atomizers but what i find is they tend to break readily after being cleaned. (atomizers are also designed as self-cleaning) - anything other than blowing one out could be bad.

If you have any hardware issues that you'd like us to handle, we can do so through the help-desk on iVape Electronic Cigarettes, Personal Vaporizers, E-cigarette Kits, E-liquids, Juices, Mods and accessories - all of your vaping needs shop online or at our location in Longs SC - simply start up a ticket and we'll do our best to try and satisfy your needs as a vaper.

Thanks.

 

[Dangazzm]

There's a few things to taker into account.

Were you using standard or low resistance atomizers?

do any of the atomizers fire on other devices?

In general, we are pretty proud of our atomizers. In the past year, we have had two DOA complaints out of thousands of them, and one that wouldn't fit a drip tip. That's not to say you couldn't have gotten a bad batch, but theres also several other variables that could be going on here.

Your device may have a short (unlikely but possible)

Also, higher voltages will burn an atomizer up fast is its fired for an amount of time without liquid. You don't need to wait 5 minutes for the liquid to soak in, it should be ready in a few seconds, but you will need to add 2-3 drops every few puffs so as the atomizer doesn't run dry.

A low resistance atty would dry up much faster.

Leaking is a side effect of two things:

1. Overfilling (but this would keep the attym ore cool)
2. and most common with my varitube - overheating. IF you get the atomizer very hot the liquid that isn't vaporized will be thin and dump, this is also with a bit of overfilling. This happened with several atomizers ive tried from several manufacturers, and is something that occurs on all devices.


High voltage devices usually take a bit of time to find a happy medium.


Your atomizers would be covered under a 14 day warranty against DOA. You would need to return them via a RMA with support ticket on our site. Once we get them we can kinda rip them apart, and inspect the inside - as long as nothing strange was done to them, they would be covered.

For all of them to have a problem, however, I think something else might be going on that it would be beneficial to figure out.

Also, as a suggestion from what I read in the other thread, I don't recommend vodka cleaning. I know a lot of people like to clean atomizers but what i find is they tend to break readily after being cleaned. (atomizers are also designed as self-cleaning) - anything other than blowing one out could be bad.

If you have any hardware issues that you'd like us to handle, we can do so through the help-desk on iVape Electronic Cigarettes, Personal Vaporizers, E-cigarette Kits, E-liquids, Juices, Mods and accessories - all of your vaping needs shop online or at our location in Longs SC - simply start up a ticket and we'll do our best to try and satisfy your needs as a vaper.

Thanks.

Thanks for the reply I will reply to everything:

1. They are all standard resistance.
2. They all fire except for the one that I said which doesn't, on my eGo. I got 4 eGo batteries, same results as my Varitube.
3. I heard that variable voltage was kind of hard to find out what you want to vape at. Honestly though anything under 4.0 is just not enough for me to feel anything. I didn't do anything crazy though either, the highest I fired any of them up at was 4.5.

Hmm like I understand a little leaking from thin liquid that is partially vaped, but I dunno if you understand how these are working hah, I wish I knew more about atty's. I can be getting the old starting to taste burnt, taste. Then drip 3 more drops. Vape again, still burnt. Then it is pouring out. Not a little leak, it is like the wick will just decide to not absorb the liquid?

This is why I am glad I went with iVape this time for all my hardware needs... Thanks again I know this really isn't your guys's "problem" per se. But yea know... not having any good atty's isn't a good thing.

 

[kno]

No worries, we're here to make sure you have a good experience.

Although, I must admit, your issue isn't going to be easy to figure out.

Our standard resistance atomizers are built at 2.8-3.0 OHMs - I use mine at 5.2 and 6V steadily, so I don't think it's a voltage issue per se.

Does the burning taste occur when using the atomizers on your standard eGo? Does the burning taste occur when using other kinds/flavors of e-liquid?

here is my suggestion:

Take one of the operating atomizers - remove it from the mod - and blow in the top end so that the liquid starts being pushed out of the bottom threaded end of the atomizer. You will want to place a tissue or paper towel on the bottom end to soak up the liquid. Give it three good 7 seconds blows, then clean the threads, spin it around, and give it a good 7 second blow from the threaded end (out of the mouthpiece end.)

re prime the atomizer with 4-5 drops of e-liquid, and put it on the eGo, see if it's working normally, if so, add a drop or two (keep it wet if you vaped some up) and see if it's still doing the same thing.


Unless the seal around the ceramic cup inside the atomizer is faulty, it shouldn't just dump juice, unless heated/overfilled.

If this doesn't help, start a support ticket on iVape Electronic Cigarettes, Personal Vaporizers, E-cigarette Kits, E-liquids, Juices, Mods and accessories - all of your vaping needs shop online or at our location in Longs SC

and our support team can help take care for it for you.

 

[Dangazzm]

No worries, we're here to make sure you have a good experience.

Although, I must admit, your issue isn't going to be easy to figure out.

Our standard resistance atomizers are built at 2.8-3.0 OHMs - I use mine at 5.2 and 6V steadily, so I don't think it's a voltage issue per se.

Does the burning taste occur when using the atomizers on your standard eGo? Does the burning taste occur when using other kinds/flavors of e-liquid?

here is my suggestion:

Take one of the operating atomizers - remove it from the mod - and blow in the top end so that the liquid starts being pushed out of the bottom threaded end of the atomizer. You will want to place a tissue or paper towel on the bottom end to soak up the liquid. Give it three good 7 seconds blows, then clean the threads, spin it around, and give it a good 7 second blow from the threaded end (out of the mouthpiece end.)

re prime the atomizer with 4-5 drops of e-liquid, and put it on the eGo, see if it's working normally, if so, add a drop or two (keep it wet if you vaped some up) and see if it's still doing the same thing.


Unless the seal around the ceramic cup inside the atomizer is faulty, it shouldn't just dump juice, unless heated/overfilled.

If this doesn't help, start a support ticket on iVape Electronic Cigarettes, Personal Vaporizers, E-cigarette Kits, E-liquids, Juices, Mods and accessories - all of your vaping needs shop online or at our location in Longs SC

and our support team can help take care for it for you.

Thank you very much again for the help I will do this tonight and report my results.

 

[Dangazzm]

Hmm ok so I will document my little test with what you asked.

I blew out just as you said, re-dripped cherry limeade (Will try another juice if this doesn't work seriously I love this stuff)

4 drops in, put drip tip on. Tastes 3.8 volts, and on eGo they are the same. Poop, umm and when I take off the atty there is liquid seeping in the threads. It aint straight flowing out but this isn't right is it? So it could be the ceramic cup?

Interesting...

Sorry if you wanted me to open a ticket and not continue the thread. I will open a ticket now.

 

[kno]

It might be best to get the support team working on this so we can get your issue fixed. IT's a lot easier if we can inspect them for the error. And you'll have less headache then trying a million things.

 

[Dangazzm]

It might be best to get the support team working on this so we can get your issue fixed. IT's a lot easier if we can inspect them for the error. And you'll have less headache then trying a million things.

I understand just gotta find the time to post that up really quick.

I just didn't want to be that guy that says, Waah none of these work. Send them back and you all say "Dude they all work, do you not know what you are doing?" rofl.

Again though I do appreciate your help.

 

[kno]

I just didn't want to be that guy that says, Waah none of these work. Send them back and you all say "Dude they all work, do you not know what you are doing?" rofl.

It is a possibility lol, but we can try at least. Are you having the same issues with other atomizers/cartomizers on the same device?

 

[Dangazzm]

It is a possibility lol, but we can try at least. Are you having the same issues with other atomizers/cartomizers on the same device?

Yea see I bought this Lavatube from this place in the UK. BTW Want to say how bad your Varitube coming in was. Because right when I got it I signed into iVape and BAM we got VariTubes... I cried literally.

Anyways it came with an Atty and I bought myself a single Boge. Both of them tasted bad but they did on my eGo as well. So then that is when I got those from you guys and well if the VariTube part of my story doesnt tell you enough, I have bad luck.

 

[kno]

but you also have an avatar of mastercheif riding a pig and looking at a porkchop... life's not all that bad for ya.

 

[Dangazzm]

but you also have an avatar of mastercheif riding a pig and looking at a porkchop... life's not all that bad for ya.

Oh yea I take it in stride ROFL.

Funny story about that avatar... on3fifth referred me to your shop AND made my avatar rofl. So if you my problems and my avatar take it out on him. Haha just joking.

 

[kno]

no problems... it's quite epic.

 

[on3fifth]

Oh yea I take it in stride ROFL.

Funny story about that avatar... on3fifth referred me to your shop AND made my avatar rofl. So if you my problems and my avatar take it out on him. Haha just joking.

The best avatar ever it's some of my best work rofl

 

[Dangazzm]

Ticket ID 88

Still no response. It wasn't ordered from MY account so the email won't match. Neither will the user name. My buddy owed me a couple bucks so I had him buy me some atty's.

It was opened on Monday, prolly Valentines day causing the hold up. But just wanted to make sure it wasn't lost.

 

[kno]

We went through to doublecheck support tickets today, somehow we didnt get notification of yours, but you should have a response now.