Quite a bit disappointed

[drum of ny]

I received my order of juice a bit over a week ago. I was really exited by the selection and all of the great reviews. Unfortunately the juice did not fulfill my expectations. The flavors were either extremely subtle or nonexistent. Here is what I ordered:

Perique Black Tobacco Pre-mixed 24mg. There is no flavor. I don't know if this flavor is normally crystal clear, but mine is and seems to have no flavor whatsoever.

Dark Vapure Tobacco Pre-mixed 24mg. The same as above, no flavor and crystal clear.

RockingChair Pre-mixed Specialty 24mg with extra flavor. This has a very subtle flavor and is a brownish color. The flavor is nice, but it is very subtle.

Ginger Pre-mixed 24mg with extra flavor. This has a very subtle flavor and a light yellow tint.

Cardamom Pre-mixed 24mg with extra flavor. This one has the most noticeable flavor of the bunch. I am happy with this one.

I have been vaping over 2 years now and have bought juice from numerous vendors. I tried these juices at 3.7 and 6.0 volts with 510, BE112, 901 and 302 atomizers. I use the drip method which I find tends to up the flavor profile of juices.

I sent a message through FreedomSmokeUsa's website to customer support in hopes for some sort of resolution to my unhappiness. I haven't heard back so that is why I decided to create this post. I can't imagine my experience is a common one and I can't help but think that maybe there was some mix up or oversight with it. I don't often complain, but here is my feedback. Cheers.

 

[TexasT]

Drum of ny, I've never tried any of the juices you mention specifically so I'm unable to address that ...

But I do want to compliment you on the gentlemanly manner in which you state the problems you have encountered. I don't see much of that on ECF any more.

I hope I won't get hammered for this (I'm not using it as an excuse), but FSUSA is in the process of opening their new Lounge in Tucson - it might even be today, and I'm sure their up to their eyeballs in alligators. I'm certain you will hear back from them very soon.

If you need to contact FSUSA, use the email addresses listed here.
There is also a phone number listed on the front page of their site.


freedomsmokeusa@freedomsmokeusa.com = Owners
techsupport@freedomsmokeusa.com = Product Troubleshooting
support@freedomsmokeusa.com = Order Issues or Questions

There is also an active Swap/Trade Thread here on this Forum if it comes to that.

 

[salemgold]

Please give them a call. They have been quite busy trying to get their vape lounge up and running over the past few weeks but I am sure that they will help you. Here is their #

CALL US TOLL FREE ANYTIME 1-800-705-7013

EDIT- I see that the flavors that you ordered are some of the more subtle ones. Some flavors also require a little steep time to really pop out but I am not very familiar with the ones that you ordered.

 

[debb]

i get mine with xtra flavor, because its not the juice...its my buds..lol

 

[mauisun]

never received an email. and yes try leaving the tops off for a day or two. some flavors are so strong I won't vape them myself and some are not what i would call weak but very subtle...

 

[flashback]

I was really dissapointed with my last order too. Lemon square tasted like stinky feet and they did answer my e mail and they just said some flavors are not for everybody

 

[Stownz]

I was really dissapointed with my last order too. Lemon square tasted like stinky feet and they did answer my e mail and they just said some flavors are not for everybody

DOH, thats always nice to hear.

 

[halfcup]

I love FSUSA juices too, but I agree about the ginger. It's more of a dry ginger-ale than the spicy hot ginger I expected. Way too mild.

Can we get a spicy ginger PLEASEEE!!!!!

As for color, was that just mentioned for quality-control's sake or a complaint? They don't add unnecessary colorings like some other suppliers do.

 

[flashback]

DOH, yes it is

 

[salemgold]

Taste is subjective. You have heard it more then once, I am sure. What may taste great to one person may taste like stinky feet to another. I am sure that there will be more flavors from many places that you will try and not like.

 

[Automaton]

Hello Drum,

Perique Black and Dark Vapure are both very light-colored juices. They do both acquire a bit of color as they age (typically very light yellow and very light beige, respectively), but may start out clear. They also have a noticable scent and more flavor after steeping for a week or so.

As others have said, try leaving the cap and dripper top off for a day or two, re-cap them, and try it then. They may still need a bit more time after that, but letting them have lots of air speeds up the steeping process.

I am fairly sure you will have a different experience once they have steeped a bit. As to whether or not you will like them, well, I hope so!

 

[mikev]

I was really dissapointed with my last order too. Lemon square tasted like stinky feet and they did answer my e mail and they just said some flavors are not for everybody

Taste is subjective. You have heard it more then once, I am sure. What may taste great to one person may taste like stinky feet to another. I am sure that there will be more flavors from many places that you will try and not like.

As Salem points out, tastes are very subjective... just because you don't like a particular juice does NOT mean it isn't good... as with Lemon Squares, I Love it! tried a 10 ml of it... turned around and got a 30ml of it 2x strength the next day.

 

[dekalbave]

As others have said, try leaving the cap and dripper top off for a day or two, re-cap them, and try it then. They may still need a bit more time after that, but letting them have lots of air speeds up the steeping process.

I find the cherry I ordered (100%VG, no extra flavor) a bit subtle as well, and am wondering what the right technique is to actually get the dripper top off and then back on. So far have been stumped by this. Though I can get the cap on and off all by myself

 

[chimney55]

I find the cherry I ordered (100%VG, no extra flavor) a bit subtle as well, and am wondering what the right technique is to actually get the dripper top off and then back on. So far have been stumped by this. Though I can get the cap on and off all by myself

I take the cap off first. Then I cover the dripper top with a paper towel and (holding the bottle firmly) push the dripper top firmly away from me. To put it back on, I just "pop" it back on and make sure that it's in there firmly.

 

[dekalbave]

I take the cap off first. Then I cover the dripper top with a paper towel and (holding the bottle firmly) push the dripper top firmly away from me. To put it back on, I just "pop" it back on and make sure that it's in there firmly.

Hey, that worked great! Thank you.

 

[salemgold]

You also want to make sure that you leave it somewhere that it will not be knocked over accidently.

 

[TexasT]

You also want to make sure that you leave it somewhere that it will not be knocked over accidently.

You also want to make sure that you leave it somewhere that it will not be knocked over accidently ... or where little hands or paws can get at it.

 

[drum of ny]

never received an email. and yes try leaving the tops off for a day or two. some flavors are so strong I won't vape them myself and some are not what i would call weak but very subtle...

I sent a message through the freedomsmokeuse.com website via the "contact" button on the lower left part of the front page. My order number is 14132. Thanks.

 

[drum of ny]

Please give them a call. They have been quite busy trying to get their vape lounge up and running over the past few weeks but I am sure that they will help you. Here is their #

CALL US TOLL FREE ANYTIME 1-800-705-7013

EDIT- I see that the flavors that you ordered are some of the more subtle ones. Some flavors also require a little steep time to really pop out but I am not very familiar with the ones that you ordered.

If I don't get any messages by Monday, I will try to call them. Thanks for the info and help. Cheers.

 

[drum of ny]

Hello Drum,

Perique Black and Dark Vapure are both very light-colored juices. They do both acquire a bit of color as they age (typically very light yellow and very light beige, respectively), but may start out clear. They also have a noticable scent and more flavor after steeping for a week or so.

As others have said, try leaving the cap and dripper top off for a day or two, re-cap them, and try it then. They may still need a bit more time after that, but letting them have lots of air speeds up the steeping process.

I am fairly sure you will have a different experience once they have steeped a bit. As to whether or not you will like them, well, I hope so!

I mentioned the color because I know that some flavorings have color or caramel in them. As far as my great eyesight can tell there isn't even a faint color to both of those juices. As for tastes and ones preferences, I have a pretty amazing palate. I used to be a chef and now manage a restaurant where my palate is needed both with menu development, managing a wine list with over 200 wines and doing the wine pairings for the ever changing seasonal menu and specials. I understand subtleties, nuances and when something is underwhelming of overwhelming. These juices are either underwhelming or void of flavor. This has nothing to do with how I feel about the flavor, but rather the strength of them. All that I can compare them to is the numerous other juices I've acquired over the past two years. Compared to the other juices, whether I preferred the flavors aside, they are either not strong enough in flavor or void there of. I think my order may have been messed up. I can't imagine that if I have read all of the great reviews and feedback from so many other people that they are vaping the same juice that I am.