Ruyan Direct Returns Money but dosen't care if my juice taste like poison!?

[Robert]

So I bought some juice from Heaven Gifts / Ruyan Direct and it tasted horrible- like poison.

Read about it here- http://www.e-cigarette-forum.com/fo...sion/26771-horible-metalic-tasting-juice.html

This is the response I got from Wayne-

Dear Robert Xxxxxxxx,

We just refunded USD28.5 to your for the 3 bottles of e-juice. Please check it in your PayPal account.

We tried to resolve the issue in a happy and easier way. But hope you can understand that we didn't admit our e-juices were poisonous or polluted. As we said in the previous email, we are using the e-juice every day and we still haven't noticed the e-juices have any metallic flavor. We haven't received the similar report from others neither. Maybe you can give out the e-juices to others to test them too.

Anyway, thank you very much for your understanding.

Yours sincerely,

Wayne

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Wow, if I got some bad tasting / poison flavored Doritos I do not think Frito Lay would ask me to hand them out to my friends to see what they think? Everyone can tell me that there juice from Ruyan is fine, but I don't give a sh^t. They didn't even make the juice themselves, they just bought it and up'd the price. Things can go wrong in manufacturing, and for them to just tell me here is your money back and we don't really care what yopu think of our product, and furthermore go Guinee Pig your friends with it, and see if it give them a terrible headache too? .... Ruyan Direct!

Anyone wishing to sample this juice or take it to a laborotory for testing PM me. Only stipulation is that you post the results then send it to the next person who want to test it.

Robert- Out

 

[jeffakamax]

Did they piss in your Cherios too?
You complained and they refunded you.
I am sure if they had numerous reports of this, it would have been handled differently.

Yes, I'm sure you think i'm an ...... so send me your poisoned juice and I'll vape it up and you can laugh maniacally.

 

[Robert]

your not considering new people who if they delt with this crap there first time would be completely turned off e cig- somepleople like me think about others besides themselves

 

[jeffakamax]

So that's a 'no' on the juice then?

 

[Robert]

sure I will send you a bottle I would love to hear what you think of it. If you like it keep it, if not return it or send it to someone else. Make sure it is someone who has tried a few juices from different company's. btw Have you tried a lot of different juices from different companys?

Which one you want Coffee, RY4, or Cola the Cola smells the worst I think?

2 Bottles left for testing! Who wants one?

 

[darkkmail]

Yes please, I'll take one... I live in Canada, is that a problem?
I am waiting on an order from Ruyan, (cola and ry4, and others) (still haven't arrived, will update as promised in my PM, Robert)

would be nice if I could try them together, and compare

Edit- I forgot to mention, I got a cherry 24mg from v9, it smells metallic/fishy.. But it tastes fine when mixed with other flavors. I have yet to try it alone

 

[karenwest1961]

They really can't take it back. I do believe they state that on their site. You know, the whole sanitary thing. But they did acknowledge you had a problem and refunded you money. They will probably keep heir ears open for similar problems.

The juice DOES come from China. It may have been on a boat in extreme temperatures for 18 months.

 

[brandeeashlynn]

sure I will send you a bottle I would love to hear what you think of it. If you like it keep it, if not return it or send it to someone else. Make sure it is someone who has tried a few juices from different company's. btw Have you tried a lot of different juices from different companys?

Which one you want Coffee, RY4, or Cola the Cola smells the worst I think?

2 Bottles left for testing! Who wants one?

i will take the ry4 and the cola if you do not want them pm me and i will give you my addy

 

[Phayah]

He really shouldn't have suggested giving them to others. He doesn't make that juice though, so there isn't anything he can do about it - except stop selling it. He isn't going to stop selling it unless he starts losing money from it, pretty simple. There is bound to be a bad batch once in a while.

There are plenty of people who swear by Ruyan Direct's customer service and quality of juice/products. I personally have never purchased anything from them so I don't know.

 

[twoshadetod]

I think they did the best they could and in a kind way let you know they don't believe you but ok they'll humor you.

I'm interested in seeing what others think of the taste or if this is happening to others, they have good deals and if they do refunds for stuff not up to par there is nothing to lose trying them.

 

[TheIllustratedMan]

If I got some bad fish at a restaurant, what are they going to do? Offer to replace it and my meal's gratis. That's about all they can do.

Maybe they should hold my hair while I puke?

 

[Robert]

well what if the fish made you puke after the 1st on 2nd bite and the restrauant manager said here is your money back, but the fish is perfectly fine I am 100 percent that the fish right there is fine! And I want you to take the fish home to your wife and ask here to eat it, because the fish is fine. Also, maybe you don't really know what fish taste like, maybe you are new to eating fish, go give it to your wife!

So far 1 other has now mentioned the same thing- it's in the "Juice is the most important thing" Thread

I'm sure there will be more- good luck!

 

[TheIllustratedMan]

Hey man, all I'm saying is that they've refunded your money and don't even want the liquid back. What brick-and-mortar is going to give you that deal?

I understand that you're frustrated and worried that you've been poisoned, but going on about it isn't going to change it. Getting a second opinion *would* legitimatize or assuage your concerns. My suggestion is to toss the liquid and move on. If you don't want to order from RD again, don't.

This would be a completely different thread if there were 50, 25, 10, or even 1 other person saying "yeah, I got liquid from RD and had the same thing happen." So far, those people don't exist.

So, thank you for letting us know that there may be an issue with the liquid from RD. Has anyone else experienced this issue? Please let us know if you have.

 

[Azure]

Private Messages and Emails between members must never be quoted in forum posts, unless express agreement is reached between all parties to do so.

This rule applies to e-mails and PM's exchanged between suppliers and members as well.

~Azure~

 

[breakfastchef]

This rule applies to e-mails and PM's exchanged between suppliers and members as well.

~Azure~

While I think the OP has gone a bit overboard, I do not see ruyandirect as a supporting supplier on the main page here on ECF. Does this rule apply to non-supporting suppliers, too? I am vague on that rule. Thanks.