Hey everyone
Last week i received an order from heavengifts (ruyan direct) this order consisted of some spare parts and 3 bottles of juice. The Kent and Flue Cured flavors i ordered were fantastic and i had no issue with them
However upon tasting the french pipe i very strongly did not like it. I sent them a message thanking them for the order and the nice parts and asking a question about the French pipe flavor:
"Your message:
Thank you again for your prompt and accurate delivery of my order. The parts are all working fine. As for the juice, the Kent flavour is absolutely fantastic! And the flue cured tobacco is also quite nice. But there is something very strange with my french pipe flavour, it tasted mouldy. I found this one quite unpleasent to the point where i think it may have been contaminated by something or was a bad batch. Do you think this is just my personal taste or is there a possibility that there was a defect in the product. Otherwise I am completly satisfied with my order. Thanks heaps Calum"
After this i had a good look around the forums about the french pipe flavor and i found that many other users had a similar experience from various different suppliers which lead me to believe it was my personal taste that didn't agree with the juice and not any issue with the product.
They just sent me a messege back
"Hi Calum,
We are very sorry for the way the French piple flavored e-juice made you feel. We hope there wasn't anything wrong with it. Please don't use it. We just refunded you for this bottle of e-juice. Please check it in your PayPal account.
And, could you please return the unused portion of that bottle to us for further test? We still haven't received any similar report about French pipe e-juice from others, and we tested the same batch of French pipe e-juice by ourselves but didn't find the same problem. We need to send back the e-juice to the factory to analyze it.
If you still have any question or problem, please write email to heaven_gifts@yahoo.com.cn to get faster response.
Sorry again for the problem.
Yours sincerely,
Heaven Gifts"
Surely enough i checked my pay pal and i was fully refunded for the product. I sent them this messege.
"ear Heaven gifts,
I'm sorry for the inconveniance, but there was no need for the refund of my purchase. Upon talking to other people on the internet i am confident that i did not receive a bad bottle of juice. I've come to understand that the flavor is very strong and is not to many peoples personal taste. I have spoken to a few people that really like the flavor and a few that have had a similar experience to myself. I do not think that it would be necessary for me to send the bottle back and you also did not need to refund me the money for a flavor I simply did not like.
In order to fix this problem I am very happy to transfer the money you sent me back to you. Please send me some instructions as how i can do this
Yours sincerely
Calum."
They were quick and fantastic with the response and i am really pleased to see the offer for a refund and their concern about the product allthough not nessicery in this case.
There are people on the forum that choose the higher prices of local suppliers as they are worried about the customer service of the Chinese suppliers. Anyway i thought i would let you all know about this and i will post their response when i receive it.
Last week i received an order from heavengifts (ruyan direct) this order consisted of some spare parts and 3 bottles of juice. The Kent and Flue Cured flavors i ordered were fantastic and i had no issue with them
However upon tasting the french pipe i very strongly did not like it. I sent them a message thanking them for the order and the nice parts and asking a question about the French pipe flavor:
"Your message:
Thank you again for your prompt and accurate delivery of my order. The parts are all working fine. As for the juice, the Kent flavour is absolutely fantastic! And the flue cured tobacco is also quite nice. But there is something very strange with my french pipe flavour, it tasted mouldy. I found this one quite unpleasent to the point where i think it may have been contaminated by something or was a bad batch. Do you think this is just my personal taste or is there a possibility that there was a defect in the product. Otherwise I am completly satisfied with my order. Thanks heaps Calum"
After this i had a good look around the forums about the french pipe flavor and i found that many other users had a similar experience from various different suppliers which lead me to believe it was my personal taste that didn't agree with the juice and not any issue with the product.
They just sent me a messege back
"Hi Calum,
We are very sorry for the way the French piple flavored e-juice made you feel. We hope there wasn't anything wrong with it. Please don't use it. We just refunded you for this bottle of e-juice. Please check it in your PayPal account.
And, could you please return the unused portion of that bottle to us for further test? We still haven't received any similar report about French pipe e-juice from others, and we tested the same batch of French pipe e-juice by ourselves but didn't find the same problem. We need to send back the e-juice to the factory to analyze it.
If you still have any question or problem, please write email to heaven_gifts@yahoo.com.cn to get faster response.
Sorry again for the problem.
Yours sincerely,
Heaven Gifts"
Surely enough i checked my pay pal and i was fully refunded for the product. I sent them this messege.
"ear Heaven gifts,
I'm sorry for the inconveniance, but there was no need for the refund of my purchase. Upon talking to other people on the internet i am confident that i did not receive a bad bottle of juice. I've come to understand that the flavor is very strong and is not to many peoples personal taste. I have spoken to a few people that really like the flavor and a few that have had a similar experience to myself. I do not think that it would be necessary for me to send the bottle back and you also did not need to refund me the money for a flavor I simply did not like.
In order to fix this problem I am very happy to transfer the money you sent me back to you. Please send me some instructions as how i can do this
Yours sincerely
Calum."
They were quick and fantastic with the response and i am really pleased to see the offer for a refund and their concern about the product allthough not nessicery in this case.
There are people on the forum that choose the higher prices of local suppliers as they are worried about the customer service of the Chinese suppliers. Anyway i thought i would let you all know about this and i will post their response when i receive it.
