Shipment to Wrong Address

[Onur Baran]

Dear COV

I have ordered some staff from your Site on 02nd of April 2013. However you shipped my package to my Billing Address(Turkey) instead of Shipping Address(Saudi Arabia). I tried to contact with you several times to resolve this issue. But no one replied to my mails or answer to my ticket. You also do not pick up my calls.

As you know Turkey recently banned e-cigarettes. And the package has been kept by Turkey Customs. Moreover I am in Saudi Arabia right now. And my next visit to Turkey 6 months later.

I have red a lot of good comments for your service. I hope you will resolve my issue too ASAP.

 

[Onur Baran]

why no one pay attention, i am just crying for help. What is my legal rights against this issue. Where can I complain?

 

[anavidfan]

Unfortunately all the important people that take care of customer service are all out at one of the largest Vapor conventions since thurs? They wont be back in full staff till Monday? Im sure they will take care of all your needs when they get back. The guys at COV are very good at taking care of their customers.

I know that is not 'great news" to you right now, its just wrong timing. Sorry for your situation. Here in the states, we complain and bad mouth the US postal service, but international mail is another "animal" we take so many things for granted.

They did post all over the COV forum and on their website regarding being away for a few days. Again, im sorry for your package being set to the wrong address.

 

[Northernshrink]

Simple contact your credit card company and let them deal with it at least you will get a refund if COV doesn't fix the problem.

 

[anavidfan]

Never ceases to amaze me how people "turn" .

 

[Onur Baran]

I hope this is a wrong timing, since I have raising this issue to them for more than 1 week time, till now no response..

 

[anavidfan]

You might want to send BigBuyer or JthaBigVapor a PM on this forum. You might get a more immediate response. Right now they are most likely enjoying a night at the VapeBash, but they might check in and see your message.

 

[Onur Baran]

still no response...

 

[Bigbuyer]

I did respond to you. I can wait and see if the product comes back and reship it to you or I can refund it.
Just pm me. I will take care of you for sure.

 

[Onur Baran]

Please check your PM.

 

[Onur Baran]

Still no response, Hey COV please let me know, what is the problem? Why you are hesitating to reply my messages. I am sorry but I have no chance but to appeal to my legal rights. I explained you maybe 10 times, the package won,t be return back to you, since it is kept by customs. I want my refund ASAP.

 

[JthaBigVapor]

Onur,

I am sorry we have been ridiculously busy, we just got back from a major vape meet and just finished shipping out all the GG orders.

We will take care of this problem for you today.

We are terribly sorry for the inconvenience.