Should I be worried? Some help please?

[Housedag]

Hi everyone! I am a fairly new vaper, and I just placed my first online order with Canvape for a pink Evod starter kit. I also ordered a couple of 510 batteries, some cartomizers and ejuice because I wanted to justify the cost of the shipping, but my main reason for ordering from them was to purchase the kit.

The package arrived today (9 days later), and instead of a starter kit, I have been sent 1 pink evod clearomizer. And I also noticed that the starter kits are no longer for sale on the website.

I have sent them an email but what if they don't respond? Is there any other recourse now that they have my money?

This is the first time I have ever done an online debit transfer and now I am really concerned.

Any advice would be appreciated.

Thanks!

I

 

[Deorwynn]

I would suggest calling them. Emails are easier to ignore and it helps to be able to speak to someone. I once ordered a package for t-shirt and various other things that hadn't shipped in 3 weeks. I called them and found out that they were waiting for a CD that wasn't in what I ordered, but apparently they thought that was. Once it was cleared up I got my package super quick.

 

[LX1X]

Is there a package slip in the box? They may be backorder. Also check your cc bill if they charge full order or just what they sent.

 

[Elizabeth Baldwin]

How much was it? I'm asking because I'd give them a day or so to respond then I'd call my bank or credit card and explain how I didn't get what I ordered and they won't respond. Most of your purchases are covered, especially if what you order and pay for was totally different than what you actually get. If you bought through PayPal its really easy to get a refund. Just open a claim.

 

[Katya]

Give them a call, email and take a picture of the contents of your package. Check the packing list. If they don't respond within 24-48 hours, contact your bank--they will tell you how to proceed.

I never use debit cards online, BTW.

 

[Housedag]

Canvape does not have a telephone # on their website. I paid thru an email money transfer, so I don't think I have any course of action like I would a credit card. There was no packing slip.

I think all I can do is wait for a response from them.

 

[Katya]

Canvape does not have a telephone # on their website. I paid thru an email money transfer, so I don't think I have any course of action like I would a credit card. There was no packing slip.

I think all I can do is wait for a response from them.

They have a subforum here--you may want to start a thread--a polite one --there. But you need to have 5 posts before you can go over there. So, two more posts and wait for the furum to update at 25 min past the hour. Good luck!

CanVape

 

[Housedag]

Thank you everyone for the great advice. I have taken a picture of the contents and will check out their forum when I have enough posts.

Take care all!

 

[Katya]

Keep us posted, will you?

 

[k702]

Keep us posted, will you?

Yes, please do. Always interested in customer service reports.

 

[Racehorse]

Im sure it's just an oversight.

Canvape is a well established vendor, not a fly by night.