SMOK X Cube 2 not working...

[AmandaJoVS]

Hey everyone. I've had my smok X Cube 2 for about a month now and it has worked flawlessly since I got it. When I woke up this morning, I went to turn it on and hit it, but it wouldn't do anything at all. At first I thought I might have put it in stealth mode by accident, but that's not the case because the lock and unlock symbol still show up on the screen in stealth mode. It was a long shot, but I thought it may have been my batteries, so I exchanged the ones I had in there with 3 or 4 different sets of freshly charged batteries and still nothing. It hasn't been dropped or exposed to water or anything thst could have possibly damaged it. I'm not sure what else to try at this point. Any ideas?

 

[crxess]

Try contacting MadVapes. they are the US warranty center.

We are pleased to announce that SMOK has partnered with Madvapes to provide warranty service to U.S. customers. The following is the Warranty Service Request procedure for your SMOK product. Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty, please contact Madvapes customer support at (704) 624-8551.

Contrary to some Dealers Claims of 14 day(their exchange service) The x Cube II has a 6month warranty.

 

[AmandaJoVS]

Try contacting MadVapes. they are the US warranty center.



Contrary to some Dealers Claims of 14 day(their exchange service) The x Cube II has a 6month warranty.

That is awesome... Thank you so much. I purchased mine from VapeNW. I just went back to see how long it's been and it's been exactly one month and three days since I ordered it, so I was thinking that it would be just my luck for them to tell me that the warranty expires after one month. I already sent VapeNW an email so I'll see what they have to say and if they aren't any help, I will definitely be contacting MadVapes. Thank you so much... I really appreciate your help!

 

[dcfluegel]

have you tried doing a firmware update on it?

 

[crxess]

have you tried doing a firmware update on it?

Smok has already acknowledged some units with a chip fail issue.

 

[pfaber11]

six months is really generous.

 

[Canadian_Vaper]

Hit the bar 5 times really fast?

 

[AmandaJoVS]

have you tried doing a firmware update on it?

Yes, I did the upgrade a couple weeks ago. I don't think that had anything to do with this issue though, because it was still working perfectly after that until this happened out of the clear blue.

 

[dcfluegel]

Yes, I did the upgrade a couple weeks ago. I don't think that had anything to do with this issue though, because it was still working perfectly after that until this happened out of the clear blue.

on the plus side, the 6 month warranty should cover it, hopefully sorry to hear that you are having issues with your Cube

 

[AmandaJoVS]

Hit the bar 5 times really fast?

....... Why didn't I think of that???? Kidding. I really have tried everything I can possibly think of. I'm waiting to hear back from VapeNW, and if they aren't willing to help, I'll be contacting SMOK.

 

[SpaceApe]

What firmware did you update to a few weeks ago? I believe V1.92 is the current version. It's a shot in the dark but maybe get the new update tool from their site and see if it detects the device and if so update it?

 

[Gfdeputy2]

@AmandaJoVS
Just got mine Friday & last night mine has done the same thing it came with the latest firmware but the screen went blank if I go into settings everything works but in operation mode it is a blank screen
Just wondering if you got this fixed

 

[Bunnykiller]

probably has some code in the processor that kills the unit at the 30 day mark

 

[Gfdeputy2]

took the batteries out & reloaded the firmware a couple times & mine is working again not sure which fixed it