Smoke Revolt 2.0 CE4 clearomizers review

[worthatry]

I have been debating about wether to post this or not. I hope it's in the right spot because I read the stickies and it seems acceptable.

So they have an awesome price on these and I found it here on ECF so decided to try them. I ordered 10. First the shipping isn't very quick. It was the holidays so that might be it but to give an example, I ordered juice that states it will take a little longer because they are hand mixed when ordered the same day as these, the juice coming from Oregon and these coming from Ohio to North Carolina and got both the same day. Both 1st class USPS shipping.

I ordered 10 2.0 CE4 clearomizers from Smoke Revolt. I received them, very exicted with my new juice from the other place and these clearos, I pop the first one on my Evic and it reads 3.6 OHMs. A little shocked I open and check the next one and it reads 4.0 ohms. I checked the first 5 and one read 2.6 ohms and the other 4 all read over 3 OHMs. I decided to give the 2.6 OHM a try because it was close enough to the 2.0 OHM I ordered and I put it on my wife's standard Ego and nothing. It would not vape at all. So I put it on my Evic at 6 Watts and the coils lit up light a Christmas tree. Bright red through the plastic part and burned the crap out of the wicks. Clearly not being satisfied I emailed Smoke Revolt my experience. I was emailed back at first and advised that due to sanitary reasons they will refund the 5 I did not open (I advised them that I wasn't going to pay to mail them back to get $10 of my $40ish back). I was also asked that besides the OHMs being way off do they vape? I told them that the one I tried did seem to vape but got red hot and wouldn't vape on the standard Egos I had and I know a 2.0 OHM or even a 2.6 OHM should at least fire somewhat on a 3.4 volt Ego. I also explained to them I hadn't tried out any of the others because I wanted to contact them first about the product not being what I wanted. So I went home and put all my crappy juices in a couple of them and they did vape but didn't seem to wick well but I thought it was the juice. I emailed them back and told them I was partially sorry because these seemed to vape okay but still not happy with the fact that none of them will vape on an Ego because I did some of them for my wife and all she has are standard Egos.

Now I wanted to explain the situation and say they did answer me when I submitted these complaints but after using a couple of these they are clearly wonky. I am getting a burn hit almost everytime vaping at 5 watts (seriously they read over 3.0 OHMs but burn the wick and juice at 5 watts). They will barely wick at all. I overfilled one so the wicks are completely covered in juice and if I hit my Evic more than 2 seconds(litterally it times it lol) it gives me a burned hit. I am using thicker juice so I know there are issues sometimes but my other CE4s do not do this. I have 6 CE4s and 4 CE5s from other places and have no propblems wicking. To their credit theie site does explain their return policy but I want to further translate it. Due to sanitary reasons if you get clearomizers and open them and the OHMs are wwwaaayyy off and are just clearly not working we cannot refund them because we are unable to sell them to another sucker...ummm customer. Also I submitted a review on their site which is screened and obviously it wasn't posted so I wanted to post here so people could actually see a review on these. Makes sense now why this is listed as their #1 sold item but has a total of 3 reviews.

 

[jch419]

Hi there, we asked you to mail $30.00 worth of CE4s back...we're very friendly and understanding, but need to get items in our hands to test them out/check them out in person, it helps us to better understand and verify the situation and allows buyers to receive refund or exchange. This also allows us to send them back to the manufacturer and get credit for 'defective' items...but we unfortunately cannot do that without proof. There is always also the possibility the device reading the cartos is off kilter etc. so there are many scenarios so we cannot know unless we have them in our hands. Even the used ones we can exchange if they are found to be defective- we would send out new ones within 24 hours. Customers buy our CE4s all the time, and CE4s can have their wackiness from time to time- sure....it's a fact that 1 in 30 or so we expect to replace- it's same thing for nearly anything in this industry though. It's just the nature of the business and we have a fair trade in policy for these types of situations. We also offer the fairest price on CE4s around. We hope you understand. 99.9% of our customers are extremely happy, but I guess you can't win them all. And yes, holidays do in fact slow all USPS mail down, we're sorry we cannot control their speediness on first class, we do offer priority if a customer so wishes to select this option. If it were only 1-2 cartos or CE4s, we would just send them out but this was a lot of product and we are a mom and pop shop, still growing.

We still encourage a resolution if you choose to do so, our mailing address can be found on the site as well as our terms and policies: www.smokerevolt.com We want all customers to be happy customers.

 

[worthatry]

The shipping was acceptable but did take a while to get to me that's why I just mentioned it in passing in the post and didn't harp on it too long. Also I did compare it to a juice order made on the same day. You guys sent it out pretty quick but it seemed to hang out in Ohio for a long time. It's probably not your fault maybe the post office there was just slow.

You guys seem smaller and I understand that's why I debated posting this because the response was quick and friendly when I did have the complaint but......

we asked you to mail $30.00 worth of CE4s back

This is just not true. I was told several times in the conversations that I could send back any unopened ones, due to sanitary reasons no opened ones would be accepted. I even explained the situation just as I did above and was told specifically that I could return the 5 unopened ones. It is my understanding I am not supposed to post a copy of our direct communication so I will refrain from doing that (if I am wrong let me know and I will post this). I am a resonable person and would not expect anything to be sent to me or any refund without sending them to you first but as I stated in my original post I spent $30 plus $5 shipping originally, if I then spent another $5 to send 5 back that I was offered a refund for then I would receive $10 back and spend $30 total for nothing and it wasn't worth my time. It's been almost 3 weeks since I got these so I have pretty much moved on from it but I did feel the need to post my experience.

 

[jch419]

Again, the door is open. We apologize for any confusion/misunderstanding and as stated before; we look forward to a resolution.

 

[jch419]

I am asking that this thread be locked. The reviewer's order date was 12/30/2012 4:16:57 PM and was shipped out on 12/31/2012 2:05:03 PM. The order was delivered at 12:26 pm on January 07 and the reviewer submitted a ticket for customer service on Tue 1/8/2013 12:23 PM. We tried to resolve the issue and the reviewer is unwilling to resolve anything. The only thing the reviewer was denied was a full refund with no proof of defective products. We did offer a complete exchange if the products were sent back. Every customer agrees to our terms and conditions before they are able to checkout. Which covers our returns/exchange policy.

Despite the fact that the reviewer waited 2-1/2 weeks to post this thread and even admitted the "CE4's worked on his friends device", we were still giving him the option to resolve. His lack of accepting the resolution is noted by his failure to accept the resolution. We acted as a company in Honor and asked for the products to be returned. The reviewer acted in dishonor by demanding a full refund with no proof of defective products.

 

[worthatry]

Wait you are asking for this thread to be closed why? I see what you are trying to do. You are trying to bait me into arguing with you and rant and be rude to you so the mods will lock the thread by lying all over your response. Won't work.

First of all January 7th, when you said I received your product, to January 18th, when I posted this, is not 2.5 weeks, it is 11 days which is barely longer than the 7 day rule they have. Second I mentioned everything you did as far as the terms and agreement. Third I have no friend who has a device and no where did I mention that, it is my device and if something doesn't wick at all I usually just chalk it up and try to work with it. However when TEN(well really six now because I have not tried 4 of them they are not opened because that was the only thing I was offered an exchange for and now I know they don't work I just don't care to open them) 2.0 clearo have the ohms read very high(I am still newish but have been told .2 or .3 difference is acceptable, 1 OHM higher and above is not) and all over the place and not fire on egos at all, then not wick well now I have a problem. Fourth I never refused to send the product back and I never demanded anything and never mentioned a refund in my post nor my emails or ticket. Fifth and for the third time in this thread I was not offered a full refund or replacement. Only on the unopened one and if the mod wants to give me the okay I will gladly post my communications with you to show the truth. I told you or your CS that I will not return 5 of them to ultimately get $10 back and would just post my review and experience and move on. How is that demanding a full refund and refusing to return the item? Now on here you did offer to have me send them all back but I guess after it took you 6 days to respond to my first thread you gave me 1 day before deciding I wasn't going to do anything and requesting this thread to be closed. I do work so haven't had time to get to a post office in the one day.

Sigh, I guess if the mod wants he can close the thread as I really am having a hard time trusting you will follow through with what you are saying here because you are lying all over your thread.

I have already chalked up the $35 as a loss and can deal with it but it needs to be posted somewhere as I would someone who is on a really tight vaping budget to go through the same thing and put them in a tough situation.

 

[jch419]

This is a place for resolution, not argument...that is the purpose of this section of the ECF. Sir, What do you want us to do for you? We will exchange all 10 of the CE4's if you send them back. If you don't want to send them back then why come here and complain. We are a very reasonable company and would rather come to some kind of agreement that would suit both parties needs. To be perfectly honest we sell over 100 CE4'S per week in our BM and online with no complaints. In our store we gladly replace them if customers bring them back, we have the same policy online. We are under no obligation to send out new product without getting the old back. We get credit for defective products from our suppliers and they require proof and that's all we are asking you to do. I do not wish to argue with you. If you want to exchange all 10 we will do it. You didn't exactly tell us your demands in full, if you were not asking for a refund or exchange what were you asking for? If your point is to just come on here and falsely flame us then good job. If you choose to send back the items this will all be resolved. Even Multi-Billion-Dollar Corps. like Walmart makes the customer get in their car and return items to the service desk for exchanges/returns.

 

[worthatry]

This is a place to post negative reviews about an experience with a supplier. That is what I did. The site allows you(the supplier) to respond so we can work it out. That is cool. However when you started lying about offering to replace/refund all 10 when I first communicated with you guys about my issues and make it seem like I bought these just to come on here and complain about you(not sure who would do that or why) then I am free to come on here and defend myself and reiterate that is not the case. I am sorry if you feel that is "falsely flaming" your company. Sometimes text comes across wrong because of how we are portraying the person who wrote it while we are reading it. But don't pretend you are taking the high road here, the first 4 posts of this thread ended with you telling me to send them to you and then you will refund/exchange them. Then 2 days later you came back and posted trying to show me in a negative light and I responded to you. You clearly went back and looked me up in your system which meant you have my contact info. You could have emailed me or called me and said something like "hey man, let's get this taken care of when can you get those back in the mail" But you did not. Courtesy is a 2 way street so don't expect it if you don't give it. Within a couple of days I will get them back in the mail to you. However I know you have my email so if you would like to handle this more professionally feel free to contact me that way if there are any further questions.

 

[jch419]

We will continue to defend our company and not be told by a new vaper how/where we can respond. We have terms and policies, we haven't broken any of them. Anyone can accuse someone of being dishonest. Why didn't you call the shop? We are busy at work and cannot read minds. If a customer wants to call the store- he/she can and will always speak with the actual owner each and every time. Some vape shops can't say the same.

Now according to your posts, we 'ship things slow' we are 'liars' we make people 'suckers' and now we are 'unprofessional' because now you are flaming us for not calling you? That is why we have a CRM ticket system in which we respond within the same business day, we get many compliments on how fast our customer service is. We pride ourselves in being professional- we are communicating on here because you chose to bring it here and we have the right to defend a business that we have grown from the ground up, especially over CE4s- we don't deserve your harsh words over something that could have been resolved with a stamp and a small envelope. The average customer would have sent them back and moved on a long time ago. It's truly not that big of a deal. If we were a bad company, we wouldn't have been in business for over a year now. Unlike many online vendors, we actually have a real brick and mortar store- which speaks volumes. Growth only comes if a business is treating its customers right. In all honesty, this is the only complaint we have ever seen on ECF. Period. A 2-way street in this situation would have meant you sending them back and us replacing them..all this time. Perhaps there is some confusion in our offer to you....we meant that we will not refund opened items- but that we will totally replace/exchange them for the same type of item or even for something equal in value IF they are DOA or found to be defective. We also have "Positive Supplier Reviews' On our company too right here on ECF.

People see things differently and have the right to speak their opinions but we're all grown ups and should have respect for the vendors out here that are getting folks off tobacco, it's a life altering service we provide people and the business/vendors should be respected as such. Most vendors are not out here to rip people off and screw people over, really. It is sad that vendors are occasionally nit-picked and criticized so hard when they do such a good thing for people- we change lives. Vendors are sometimes at the mercy of 1 unhappy customer out of the 1,000 happy ones. Most of us are not rich either! Put yourself in our shoes. Regardless of this, something tells me this won't be the last negative review you will throw at a vendor on here.

Anyway, If you have any more questions feel free to call us at 419-862-5580, we will be in the shop until 6pm Eastern Time. This squabble is starting to feel just a tad immature.

Let's call a truce and forgive one another already.

 

[Caridwen]

Closing thread.