Smoke Revolution - No return policy?

[KG_122]

Is it common for these electronic cigarette companies to have a no return policy? I received a starter kit from this company
a couple days ago, and it just seemed very cheaply made as compared to my previous starter kit. I tried it out, and noticed
one of the batteries already seemed to be dying. I've been on ecigs for over a year now, so I can tell when the battery is
losing it's power. I also mistakenly made a second order the day after I received the started kit thinking I liked
the product (one battery worked well) in which I have not yet received.

I emailed the company asking for 2 RMA numbers for both orders, and they basically told me they will not accept returns.

I let them know I would reject the order I have not received yet, and post to warn others of their terrible customer service.

I can understand not giving me a full refund for the started kit as I used some of the cartomizers. But for a product I have only
used for about four days, I cannot get some sort of refund? Also, they cannot give me a refund for the second order I have not
even received yet (and do not plan on opening)?

It just does not make sense to me. Is this common with other ecig companies? I was under the impression they all had
some form of return policy?

 

[Judge Dredd]

Odd. Most companies have a return policy on non-consumables such as batteries, etc., but don't take returns on things like cartomizers.

You might check with your bank to see if there's anything they can do.

Welcome to ECF, nonetheless!

 

[KG_122]

Also, one last thing, if I can offer any advice for someone starting out with the electronic cigarette, please do your research, and even if a company appears to get good reviews, that is not always the case.

If you want my advice, I would say start out with ordering one battery/charger/carto pack instead of an expensive starter kit, you are probably better off. I have a PCC (from my old kit) and almost NEVER use the other charging devices anyway.

 

[Judge Dredd]

Fantastic advice! I totally agree!

 

[KG_122]

Yeah, I am thinking of trying to dispute the charges, but they do state something about their return policy on their site (which I failed to read unfortunately) so they are probably covered. Just trying to save someone else from making the same mistake as I did.

Thanks for the welcome! I'm glad to contribute since I have learned alot from reading this site...

 

[ingerri]

the companies I use have a refund policy. just looked over policy of company u used, if u don't mind loosing the 15% restocking fee, reject the second. says they have 1 yr warranty on batteries so talk to them about exchanging the one that's not working right.

 

[KG_122]

Yes, that is what I plan on doing. At least I can get some of the money back. I know I can send the battery back, but I'd rather not
have to pay for shipping and deal with this company any more than I have to. I figured I'll take my losses for now, and just warn others
not to make the same mistake.

I decided to try out a different company that I read about on this website (I should have referred to this site to begin with).


Also, last word of advice, CHECK OUT A COMPANIES RETURN POLICY BEFORE ORDERING...

 

[mkbilbo]

Yeah, I am thinking of trying to dispute the charges, but they do state something about their return policy on their site (which I failed to read unfortunately) so they are probably covered.

Not necessarily covered. Just saying, "Screw you, we got your money" doesn't cover anything.

Consumables, they have a point. But you mention a battery problem and even their site says you have a year warranty. I'd file dispute on the charge anyway.

Then file a BBB complaint. I've gotten companies to jump with those. Not all of them. But many (had GE jumping through hoops for a defective microwave they sold my mom... it was fun ).

Since it looks like it's an interstate sale, file an FTC complaint. Send a copy to the company. Complaints to the feds make companies *real* nervous.

(You'll get a noncommittal letter from the FTC. Don't let it worry you. I filed on a bottom feeding company once. A year later, they were being perp walked out of their offices. I'm sure I wasn't the only person who complained but they're serving jail time now and I helped. )

Complain to your state's AG office and their state AG office. Send copies to the company.


I use this kind of "pound them" tactic when a company tries to just blow me off. So many people just gripe and don't use the system that when you do, you can win more often than you might think. Not every time. But often. Sometimes, they'll do what you want just to get rid of you.

(Sometimes, being an @$$, and I am, has it's uses. )

 

[KG_122]

Not sure I can post this here (if not please delete) this was their exact response to me:

We only issue RMA numbers for failed products that need to be replaced, we do not issue RMA numbers if you do not like our product. I'm sorry but we do not offer a money back guarantee

 

[KG_122]

HA, thanks MKBILBO, awesome advice, I wish I had it in me to go that far. I do agree though, you usually only get somewhere by being an @$$. It's too bad they make people feel they need to go that far in order to get back their hard earned money. They will get theirs I'm
sure. I figured I would start here since this seems to be a really popular forum for ecig discussions, and I'm pretty sure with the recent tax
hike (again) there will be many more people checking out the ecig.

 

[Steaming EMT]

Well the only company that I know does that is blucigs.com I bought an starter kit from quick check and I was not happy with in less than a week and also bought extra cartomizers from them, they exchange the cartomizers by giving me credit for it. I paid $60 for the kit $16 for 5 carto pack and quick check replace once the cartos but thats all. now I other also extra battery on my second day and as soon as I got the product (after 7 days of putting my order ) I put on the package return to sender all over it and I am waiting for my refund and if they don’t ill dispute it since they have the merchandise. now on the starter kit I went to quick check and did the same thing the manager did not want to give me nor exchange the product so I took a picture and told him that the product was i his store and it was going to stay there so he was going to be responsible for it and i left. I called the credit card company and told them that I wanted to dispute the charges they had the merchandise and that they did not have no intensions to exchange nor refund the product that they are selling. i am still waiting for my credit card on yes or no for the dispute ill et you know.
know on the rejected package I did get a refund and if they did not I would have done the same thing.
I hope this help too.

 

[KG_122]

Thanks Streaming EMT, I will keep that in mind. Still have not totally decided what I am going to do on this one yet, but I am not one to let things go very easily either. I felt my face turn very red when reading their email.

 

[KG_122]

Interesting I've been searching and searching for bad feedback on this company, and this is all I can seem to find. Hm, sounds like I fell upon a real winner here.

http://www.ripoffreport.com/websites/smokerevolutionusa-c/smokerevolutionusa-com-mike-r-5994f.htm

 

[mkbilbo]

HA, thanks MKBILBO, awesome advice, I wish I had it in me to go that far. I do agree though, you usually only get somewhere by being an @$$. It's too bad they make people feel they need to go that far in order to get back their hard earned money.

Yeah I know, it's pathetic it takes that. So many companies have forgotten that bit about happy customers buying more stuff. Yeesh.

They will get theirs I'm sure. I figured I would start here since this seems to be a really popular forum for ecig discussions, and I'm pretty sure with the recent tax hike (again) there will be many more people checking out the ecig.

There you got a point. This is a busy place. I've only recently joined and it's sometimes almost a bit overwhelming. A bad rep here could actually hurt...

 

[Skillyb]

I'd say follow up again and state the the device is defective and that you'd like a working replacement. If that doesn't yield results, as other posters here have mentioned, a BBB complaint would likely make them change their tune right quick. That's exactly my experience when I get stung by that recent Victory starter kit fiasco. After I filed a BBB complaint, they went from telling me they couldn't reverse charges for something I didn't order until I returned it to calling ME so that they could confirm their reversal. (FWIW, I did RTS their crappy prefilled cartos when they finally arrived, but it was the principal).

 

[supertrunker]

I have limited time for returning things and waiting for companies to reply and remedy things. I have a policy of publicly naming and shaming them and not using them again.
Stick to reputable companies with a lot of recommends to their name and a base of happy customers. Those are the people that will still be around in a few years. No returns on things you put in your mouth are fair enough - after all - the used market for such items has to be pretty thin, but unless you suck batteries those that fail ought to be returned for a full refund/exchange no questions asked. This is also not the case in my experience - but i am happy to take a financial hit of a few $ armed with the knowledge that they are shysters and not to be trusted with orders over $10.

T

 

[KG_122]

I agree with everyone and thanks for your responses on this. I too have limited time for returning things, and I think most companies pray on this and make it very difficult for us to take action knowing there is not enough time in the day for most people. The two orders
I made with this company totalled about $130. I can see no refund for the cartos, but the batteries, PCC, charger, and unopened bottle of juice, cmon. Also no refund on an order I have not even received.

I just filed a complaint with BBB, thanks all for pushing me to take action!

 

[matthewgnuhc]

no.... that sucks!

 

[mkbilbo]

I too have limited time for returning things, and I think most companies pray on this and make it very difficult for us to take action knowing there is not enough time in the day for most people.

Sadly, I suspect you're right on that.

You were talking about how this seems a popular e-cig forum and, yeah, it sure seems to be. High traffic place. I've noticed when I Google things about e-cigs, ECF is pretty much always on the first page of results. With lots of thread references of folks discussing the thing I'm looking for info on. So I thought, "Why do I bother leaving ECF?"

With that in mind, there is a "negative review" area here:

Reviews of Suppliers - Negative

 

[KG_122]

Thanks Mark! I do want to post on Reviews of Suppliers - Negative but I do not yet have the rights to do so. I will definitely be posting there as soon as I can. Funny you said that about Google, because my post came up when I googled the company name + complaints yesterday, but today I do not see it. Weird. Anyhow, hopefully they will rethink their return policy in the future. Doubt it though...