I'm a newbie to e-cigarette and my 1st starter kit bought from evaporonline.com (what a mistake !) . It took nearly 5 weeks for the package to arrive from China and the site's in Osseo, MI. After 2 or 3 weeks of waiting , I emailed these guys and was offered another starter kit free for the inconvience (yet to this date Mar.14/2012 - 3 months later nothing shows up in my mail box) . That's not all , the instruction said to charge the battery initially for 6-7 hrs , did that but after a few puffs , the battery light flashing for low power and the taste of the vapor was terrible . Just a head up to other newbies not to fall in the bad experience I've gone through. Since then I've bought my stuff from kingpincigs.com and very happy with them (great product & fast service)