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'm pretty sure the folks at Provape will treat you right Tony. Let us know what happens.
Provape has excellent customer service. I'm not sure how they handle 2nd owners but I do know they have excellent service, they just repaired my sisters.
Well I got my Provari back yesterday it wouldda been here sooner but I forgot to include a return address so it took 3 days longer to get back. Everything works now, I think they sent me the wrong unit though. The unit I sent them had 2 distinctive scratches that I know of which I can't find now and it has some texture when i tried to rub my nails on to it, either that or they refinished my unit, this one looks pristine. They also put in a new button coz this one is a little harder to push, new window looks good but I kinda miss the old window though coz the LED readout was a little bigger. All that and they only charge me $20 priority shipping included not a bad charge considering my unit is out of warranty.
PS: I don't know how old this unit is from what I can gather this was first production, it doesn't have any serial number I can see and as hard as I used it since I got it last February, if this unit is more than a year old the $20 extended warranty is worth it.
PS: I don't know how old this unit is from what I can gather this was first production, it doesn't have any serial number I can see and as hard as I used it since I got it last February, if this unit is more than a year old the $20 extended warranty is worth it.
Sounds like they gave you a brand new unit for $20. I'd say they treated you right! I think they only hit the market in January 2011 so the unit wasn't even a year old.
No doubt if you think about it its faster and more cost effective to just give me a new one than try and repair the old one.
Sweet! Good to hear. Yeah, both the ones I had were from early runs. My sister has the other and recently got it repaired/replaced...not sure which actually but she's happy camper too 
They do have good service!
They do have good service!
These kinds of things are nice to hear
...are we there yet ??
Good customer service is hard to beat, sounds like they have this one down pat! Good to know.
I'm looking forward to seeing you soon!
-Rob
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