Just figured I'd let you folks in on my experience with Surevapes. I placed an order for some EMDCCs. they had the best price i could find, plus free shipping. i had a question about the product, so i used their contact me feature. i received an answer with 60 minutes. probably less. i placed my order on friday, received a shipping notice within hours, and the package was waiting for me yesterday when i got home from work. already i am pleased with this company, and i havent even unwrapped my package yet.
i open the package and bust out my EMDCCs. i attempt to screw it onto my ego.......nothing. it wont screw on. i immediately grab my ego passthru...nothing. the darn thing wont screw on. i inspect the threads and see that the thread pattern is weird looking. so i grab an old busted KR8 battery and attempt to screw it on. lo and behold it threads onto the slim batt (which is an hilarious sight to see BTW). so i hop online, notify surevapes of the issue and sure enough, i receive a reply in about an hour that they were very sorry and they promised to rectify the situation. it turned out that the mfgr had sent them the wrong product.
i log on to my computer this morning and see an email from 1:20AM that my replacement had already shipped! NOW, if that isnt excellent customer service, i dont know what is!
i open the package and bust out my EMDCCs. i attempt to screw it onto my ego.......nothing. it wont screw on. i immediately grab my ego passthru...nothing. the darn thing wont screw on. i inspect the threads and see that the thread pattern is weird looking. so i grab an old busted KR8 battery and attempt to screw it on. lo and behold it threads onto the slim batt (which is an hilarious sight to see BTW). so i hop online, notify surevapes of the issue and sure enough, i receive a reply in about an hour that they were very sorry and they promised to rectify the situation. it turned out that the mfgr had sent them the wrong product.
i log on to my computer this morning and see an email from 1:20AM that my replacement had already shipped! NOW, if that isnt excellent customer service, i dont know what is!
