Thank you, Randall!

[Lilibet]

I got hold of a malfunctioning charger for my RN4072 and last Thursday I emailed Randall about it. He responded very quickly to say that he'd ship out a new one to replace it. I received the new charger today, all the way across the country.

Thanks, Randall. Your customer service is fantastic.

 

[Randall Fox]

You're welcome. We have had some charger issues with the RN-series and we try to get them replaced immediately because they will end up overcharging batteries. Overcharging batteries reduces life significantly, and can even kill them pretty quickly.

 

[Tiger]

You're welcome. We have had some charger issues with the RN-series and we try to get them replaced immediately because they will end up overcharging batteries. Overcharging batteries reduces life significantly, and can even kill them pretty quickly.

Randall

I just received my order today and the RN4072 USB inline charger light just stays blue. I don't know if the battery is charging or not. The LED on the battery does flash to show it is connected, but the charger doesn't do anything. Is it charging or should I not use it. My order number was 928472.

 

[Tiger]

Randall is the best.

Got an e-mail from Randall, he tested a new one and is sending it out right away. The best service hands down. thanks again.