My first product was two NPRO starter kits from njoy, one for me and one for my grandparents. At first, I didn't really like it because I wasn't getting vapor or throat hit, and I didn't like the taste of pre-loaded carts. I was actually very unhappy with my purchase at this point because I didn't know about cheaper alternatives and I spent 20-25$ more than I could have at another retailer.
After a while, I started to get the hang of this e-smoking thing, and I got better liquid to suit my tastes, and lo and behold, I started to really like my NPRO. Over the course of two weeks, I went from being very dissapointed to loving this little thing. The vapor production was getting better and so was the throat hit, I could barely put this thing down!
And then disaster strikes. One of the batteries start to get harder and harder to draw from, and wasn't producing much vapor at all. Saddened by the death of a battery after only two weeks, I started to get dissapointed again, then I remembered the warranty on it.
To be honest, I didn't expect much. I was expecting my email to go unanswered at worst, and them telling me it was my fault and not covering it at best. Boy was I wrong. In two hours, I got this response.
Michael,
I will have a new white NPRO battery shipped to you.
When you receive the replacement package in 5-7 business days there will be a business card with our Scottsdale, AZ address on it. Please, kindly ship back the defective product to that address at your convenience.
Thanks!!
And the battery came as promised, and it worked great.
At this point in time, i'm happy I went with this because even though it's almost identical to a product that's 20-25$ cheaper, I get free replacements on atomisers and batteries for a whole year, with fast response time and very friendly representatives.
Overall, i'm greatly impressed with their service, and eNJOYing their product very much (I couldn't resist
I think customer service really makes or breaks any buying experience, especially in this industry because the items are consumables and the technology is still very young and unreliable, so a supplier who takes care of his customers makes a WORLD of difference. I would rather pay a few extra bucks to buy from a friendly supplier than get something cheap from a shady dude who doesn't respond or offer any explanations.
Just my thoughts for the day
After a while, I started to get the hang of this e-smoking thing, and I got better liquid to suit my tastes, and lo and behold, I started to really like my NPRO. Over the course of two weeks, I went from being very dissapointed to loving this little thing. The vapor production was getting better and so was the throat hit, I could barely put this thing down!
And then disaster strikes. One of the batteries start to get harder and harder to draw from, and wasn't producing much vapor at all. Saddened by the death of a battery after only two weeks, I started to get dissapointed again, then I remembered the warranty on it.
To be honest, I didn't expect much. I was expecting my email to go unanswered at worst, and them telling me it was my fault and not covering it at best. Boy was I wrong. In two hours, I got this response.
Michael,
I will have a new white NPRO battery shipped to you.
When you receive the replacement package in 5-7 business days there will be a business card with our Scottsdale, AZ address on it. Please, kindly ship back the defective product to that address at your convenience.
Thanks!!
And the battery came as promised, and it worked great.
At this point in time, i'm happy I went with this because even though it's almost identical to a product that's 20-25$ cheaper, I get free replacements on atomisers and batteries for a whole year, with fast response time and very friendly representatives.
Overall, i'm greatly impressed with their service, and eNJOYing their product very much (I couldn't resist
I think customer service really makes or breaks any buying experience, especially in this industry because the items are consumables and the technology is still very young and unreliable, so a supplier who takes care of his customers makes a WORLD of difference. I would rather pay a few extra bucks to buy from a friendly supplier than get something cheap from a shady dude who doesn't respond or offer any explanations.
Just my thoughts for the day
