Hey Mistfit,
Thanks for the kind words about our store. Opening the store has been a great experience for us and I'm glad that it has been for you, too. I'm sorry you have been having trouble with your VV Nova and DCT Tank. Please come by the store tomorrow or whenever you can and we will get to the bottom of your troubles and make sure you get something that you're going to be happy with. In the mean time, here are some suggestions and answers to some of the questions you have presented here :
1. The ViVi Novas that we carry are Version 3.
2. IF you are using a VG-heavy e-liquid, it could be causing the problems that you are having with both the VV Nova and the DCT. The problem with VG-heavy e-liquid is that it doesn't wick well in a device like the VV Nova and it doesn't flow through the little hole in the DCT carto as well as a mostly PG liquid.
3. If your DCT carto tastes burned, the burnt taste won't go away even if the carto is actually finally really wet. Once the burnt taste enters the picture, it is impossible to make it go away because the filler itself in the carto is burned and will never get unburned.
4. Good News! Today, we just got in DCT replacement cartos with 2 holes. Come by the shop and we will GIVE you one and make sure it's working before you leave.
5. Bottom line : Come see us and we will make this right for you, vape-wise AND money-wise.
Thank you for voicing your frustration and please don't hesitate to do so in the future. We want to know!
First I would like to say that it is awesome having our very own vape shop in town. Makes getting juices and parts very convenient. I probably would still be smoking if it wasn't for that convenience. Thanks Vulcan Vape! Now having said that my last two purchases have not been stellar. I bought a dct tank and it just wouldn't stay wet enough to get a good vape. To solve this problem I figure I can just drill another or larger hole in the cart itself. My second tank I bought from them was the ViVi Nova. This item has the worse taste I have experienced to date. It taste like I am smoking plastic. I tried changing the head and making sure the coil was nice and wet before I fired it up and still the same problem. I don't know for sure but from what I have read there are different versions of this product and I think I was sold the first version. I could be wrong. For now I am not using either of these products. Any help would be appreciated. Thanks in advance.