Here was my latest experience with The Vapor Station, and the following correspondence.
It is generally considered bad customer service to chastise individuals who have spent their hard earned money at your corporation. Your web-site indicated that the average price for the product I bought is $3.75 so that is the price that I chose to spend. Nowhere was it indicated that if I ordered the product at the bottom price your corporation would be working for free. I do appreciate you laboring for free to send me product, however, I would have been more appreciative if you would have just increased the price for bottoming out instead of sending me offensive letters and frowny faces with my order. Had that been done in the first place you would not be having this problem with me and many other potential customers..Your company chose to have a web-site where you can choose your own price so I find it more than a little ridicilious to blame me because you failed to make money. It's your fault for offering the customer the opportunity to chose a price where you break even.and is a problem that should be taken up at the next executive's meeting and not with me or any other unsuspecting customers. .
"Grading" your customers; another bad idea. I ordered my product at the average price (as advertised by your company) with no knowledge that you lacked the business sense to be able to make a profit off the transaction. Then you have the audicity to tell me to consider being "more considerate" when I make my next order... There aren't words for that kind of stupidity..I chose to order from your company because of the low price YOU advertised. My wife has a chronic, degenerative illness and is unable to work and I have recently lost my job so there isn't a lot of money to go around..
I spent what little money my wife budgets for e-cigg products with your company only to be "graded poorly", chastised, and told that my family is not indicitive of your "customer base" because we did not spend more money. I can think of no better way to make a human being feel like a lesser person. Besides, I find it absolutely disgraceful to treat your customers like thieves but since you have no problem doing so I have no problem continuing to act as such. From now on my e-cigg products will be ordered from your company at the bottom price... doesn't that mean your company doesn't make any money? Man, that sucks! From now on I will relish every single frowney face I receive on the invoices from your company. It's hard to believe that this all could have been avoided if your web-site would have advertised the fact that buying products at the average price meant that your company didn't make any profit, increasing the price of the bottom line so the customer cannot force you to work for free, or most importantly NOT treating your customers with disrespect..
And as for posting the email.I originally sent online for feedback... A little disclaimer on your website would be oh so helpful. I hope you post this one as well. Let the richer, more considerate, of your customers berate me by claiming that I was a first time customer with Vapor station. Lastly, remove my name from the posting you made online NOW!! I believe privacy is still a right to be respected in the United States..
Customer X
-----Original Message-----
From: eric <eric@vaporstation.com>
Subject: Re: Contact Form
Daniel,
The purpose of writing a note was to make you aware of the system and
the decision you made in bottoming out. We aren't enforcing any
mandates as to pricing on you or anyone else, just making you aware of
the fact we labored free of charge for that order. How is that
treating the customer poorly when we've fulfilled an order at zero
cost and met your needs for the product you purchased? I would be very
interested in your input.
I take no issue with you spreading the invoice around. The "frowny"
and "smiley" faces we put on each product is a means of grading the
order with hopes of helping the customer to consider being more
considerate of the price mechanism in their next order.
A lot of customers aren't bottoming out. Your statement about
consumers choosing by default to have us work for no profit is not a
reflection of our customer base.
I really don't think this complaint is warranted, but I do apologize
with your dissatisfaction on your experience. Our intention isn't to
"treat you poorly" only to emphasize the importance of being at least
somewhat generous on your orders with us so we can stay in business to
continue offering these amazing prices!
I do hope we will see you around again, even if for zero-profit.
Thank you!
Eric
Quoting Owner <eric@vaporstation.com>:
>
>
> Name: Daniel
>
> Comment: To Whom It May Concern:
>
> I made an order on 10/26/2011 for 2 KR808D-1 atomizers. Upon
> receipt of this order I also received a hand-written note letting
> me know that Vaporstation made no profit on this order, and that I
> might consider making the decision to spent more money on my items,
> and perhaps try some juice. There was also a frowny face drawn on
> the invoice.
>
> I've spent a great deal of money online since I began vaping
> almost 4 months ago. The purchase I made with Vaporstation prior to
> this one included juice. I would like to make Vaporstation aware
> that if you give the consumer the option to save money, they will
> take it. To treat a customer poorly for doing so is VERY bad for
> business, and believe me when I tell you that I won't be spending
> one more cent with Vaporstation. I will be saving the invoice I
> received. I will be talking about said invoice online. I will also
> be talking about said invoice via e-mail, and at any and all Vape
> meets I attend.
>
> Thank you for the note. Please consider removing the slider bar
> from your website.
>
> Daniel
Do with this information what you wish.
Danielsuzuki
>
It is generally considered bad customer service to chastise individuals who have spent their hard earned money at your corporation. Your web-site indicated that the average price for the product I bought is $3.75 so that is the price that I chose to spend. Nowhere was it indicated that if I ordered the product at the bottom price your corporation would be working for free. I do appreciate you laboring for free to send me product, however, I would have been more appreciative if you would have just increased the price for bottoming out instead of sending me offensive letters and frowny faces with my order. Had that been done in the first place you would not be having this problem with me and many other potential customers..Your company chose to have a web-site where you can choose your own price so I find it more than a little ridicilious to blame me because you failed to make money. It's your fault for offering the customer the opportunity to chose a price where you break even.and is a problem that should be taken up at the next executive's meeting and not with me or any other unsuspecting customers. .
"Grading" your customers; another bad idea. I ordered my product at the average price (as advertised by your company) with no knowledge that you lacked the business sense to be able to make a profit off the transaction. Then you have the audicity to tell me to consider being "more considerate" when I make my next order... There aren't words for that kind of stupidity..I chose to order from your company because of the low price YOU advertised. My wife has a chronic, degenerative illness and is unable to work and I have recently lost my job so there isn't a lot of money to go around..
I spent what little money my wife budgets for e-cigg products with your company only to be "graded poorly", chastised, and told that my family is not indicitive of your "customer base" because we did not spend more money. I can think of no better way to make a human being feel like a lesser person. Besides, I find it absolutely disgraceful to treat your customers like thieves but since you have no problem doing so I have no problem continuing to act as such. From now on my e-cigg products will be ordered from your company at the bottom price... doesn't that mean your company doesn't make any money? Man, that sucks! From now on I will relish every single frowney face I receive on the invoices from your company. It's hard to believe that this all could have been avoided if your web-site would have advertised the fact that buying products at the average price meant that your company didn't make any profit, increasing the price of the bottom line so the customer cannot force you to work for free, or most importantly NOT treating your customers with disrespect..
And as for posting the email.I originally sent online for feedback... A little disclaimer on your website would be oh so helpful. I hope you post this one as well. Let the richer, more considerate, of your customers berate me by claiming that I was a first time customer with Vapor station. Lastly, remove my name from the posting you made online NOW!! I believe privacy is still a right to be respected in the United States..
Customer X
-----Original Message-----
From: eric <eric@vaporstation.com>
Subject: Re: Contact Form
Daniel,
The purpose of writing a note was to make you aware of the system and
the decision you made in bottoming out. We aren't enforcing any
mandates as to pricing on you or anyone else, just making you aware of
the fact we labored free of charge for that order. How is that
treating the customer poorly when we've fulfilled an order at zero
cost and met your needs for the product you purchased? I would be very
interested in your input.
I take no issue with you spreading the invoice around. The "frowny"
and "smiley" faces we put on each product is a means of grading the
order with hopes of helping the customer to consider being more
considerate of the price mechanism in their next order.
A lot of customers aren't bottoming out. Your statement about
consumers choosing by default to have us work for no profit is not a
reflection of our customer base.
I really don't think this complaint is warranted, but I do apologize
with your dissatisfaction on your experience. Our intention isn't to
"treat you poorly" only to emphasize the importance of being at least
somewhat generous on your orders with us so we can stay in business to
continue offering these amazing prices!
I do hope we will see you around again, even if for zero-profit.
Thank you!
Eric
Quoting Owner <eric@vaporstation.com>:
>
>
> Name: Daniel
>
> Comment: To Whom It May Concern:
>
> I made an order on 10/26/2011 for 2 KR808D-1 atomizers. Upon
> receipt of this order I also received a hand-written note letting
> me know that Vaporstation made no profit on this order, and that I
> might consider making the decision to spent more money on my items,
> and perhaps try some juice. There was also a frowny face drawn on
> the invoice.
>
> I've spent a great deal of money online since I began vaping
> almost 4 months ago. The purchase I made with Vaporstation prior to
> this one included juice. I would like to make Vaporstation aware
> that if you give the consumer the option to save money, they will
> take it. To treat a customer poorly for doing so is VERY bad for
> business, and believe me when I tell you that I won't be spending
> one more cent with Vaporstation. I will be saving the invoice I
> received. I will be talking about said invoice online. I will also
> be talking about said invoice via e-mail, and at any and all Vape
> meets I attend.
>
> Thank you for the note. Please consider removing the slider bar
> from your website.
>
> Daniel
Do with this information what you wish.
Danielsuzuki
>
Last edited:
