Ticket Problems

[FunkyVapes]

I hate to resort to this, but I don't have much of a choice.

I opened a ticket about a DOA eGo/Riva Battery about a week ago and I have not received a response.

This kit was purchased for a close friend who wants to ditch the analogs and it created not only a poor impression of madvapes (which before the Canada business, I used Exclusively to set up new vapers), but also a poor impression of vaping in general.

Does anybody know who I can PM to get this resolved finally. I will not open another ticket, as the system is very clearly poor.

Needless to say I won't be ordering from them anymore due to not being able to, but I feel like this has to be resolved, and it indeed must.

 

[dale1962]

Have you tried calling them at there # on site?

 

[hoogie76]

What's the ticket #?

hoog

 

[dragit]

i was supossed to right the ticket number down?? Great.....

 

[six]

i was supossed to right the ticket number down?? Great.....

You can retrieve it. Click the "submit a ticket" link. Click "view existing ticket". It asks for the ticket number, but since you don't know it, click "forgot tracking ID". The resulting page asks you to input your email address and click the "send me my tracking ID" button. Check your email in a minute or two and there you have it... if it isn't there, check your spam folder.

 

[dragit]

cool. Good lookin out buddy.

 

[hoogie76]

i was supossed to right the ticket number down?? Great.....

you should have received an email confirmation that your ticket was received with the ticket number in there. If you didn't could be that your ticket didn't log or the email address had a typo and would explain why you haven't received a response.

hoog,

 

[dupont]

Sounds like one of the problems described above. I actually think the ticket system that MadVapes uses makes a lot of sense from an organizational/tracking point of view. And although I have only used the system once, I got a prompt and helpful response.

 

[dragit]

well i never recieved a email for that...

But already recieved a order confirmation that replacements are on the way.
im stunned. Amazing service.

 

[FunkyVapes]

My ticket number is "JUTXDQZDL7"

 

[FunkyVapes]

It appears that there was a response to my ticket soon after sending it. I did not receive it in an email however.

The video I was referred to did not work. The battery appears to just be dead.

 

[dragit]

i had a dead battery aswell. Really surprised at the longevity being so short. The one i have left is in for a brutal beating till the replacement and other new ones come in lol. :/

 

[FunkyVapes]

Basically, the ticket was active, and because I didn't receive an email notification that it was replied to, I had no idea. I apologize to MadVapes for starting this thread as I received a reply within a couple days.

This thread can be closed, if possible.

 

[Murdock Ruml]

I am having trouble starting a ticket. I have tried on two different computers and on my iPhone, but the security image will not load. Need help hoogie

EDIT: tried it again this morning. It is working now, I was able to submit my ticket.

 

[daisyd]

Seems there's a bug in the ticket system. I submitted a ticket last week, and never got a confirmation. I thought maybe it was me so I submitted another. I did copy that number down, but after reading this I suspect that I actually was answered the first time. So I went and put in my email to have the IDs sent to me, but no email came...

 

[hoogie76]

You can post your ticket # here and I can check them. last week the server we were hosted on ran out of disk space but it was corrected quickly. Sorry if any tickets got lost before the repair.

hoog

 

[daisyd]

THLMA94RVR
Thanks Hoog