The Digital Cig has always provided me with great customer service! One evening, after I had won a contest for a $25 gift certificate, I wasn't sure how to apply it so I shot them an email. Well minutes later at 8:00pm on a Saturday night, Tim not only walked me thru it but in addition shared a 15% off coupon code so I didn't go over the $25! So the order was free and he helped me save my own money! We talked for about 30 minutes and exchanged thoughts on different products and he listened! He started carrying a few of my suggestions weeks later. That is perfect customer service in my book. Plus he price matches and usually ships same day! thanks Tim!!!