Unacceptable shipping issue

[housefly]

Hello,

I am sorry, I've ordered from your company many times without issue. However, this past order I've had nothing but troubles with. I placed the order on the 6th of November, the order did not ship from China until the 18th of November, nearly two weeks later. Now, on December 14th, there has STILL been no update on the shipping status. I have contacted sales and they claim that my package is on the way. However, nothing has been updated when I track my package. RR957443062CN is the tracking number I received. How can this be resolved? I'd like my product if possible, and if not a full refund for the purchase price. The order number in questions is 21427.

 

[xuspi]

Shipping & Returns : Healthcabin Electronic Cigarettes - Wholesale and Retail

6. China Registered airmail(RRxxxxxxxxxCN) generally takes 15 -60 business days to deliver package to most countries(customs).China airmail always have the lowest priority almost everywhere.
Japan,Korea,New Zealand 80% 10~25 business days
USA,Canada,UK 80% 15~40 business days

 

[Dee74]

Don't feel like the lone ranger, my order was on 10-16 and reshipped 11-16, the time for EMS has gone from 5to 15 days to 5 to 25 day now I see 60 days. The have stopped responding to my emails as well. I have also placed many orders but this will most likely be the last it's just not worth the effort. And now $190 out the window and sales @ health cabin have gone very quiet. Live and learn and lose money, not how I wish to do business. Wrote to Amy again today, USPS has no info on package either in the
U.S. So have not given up on getting a refund or the package if it show up in this decade.

 

[AlexTM]

If you want fast shipping, don't order from China, and particularly, don't order from China in the pre-Christmas-season. Which happens to start in October, as far as China Mail is concerned.

Health Cabin cannot do anything about those shipping issues, once the parcel has left their warehouse, it's out of their hands. And they are - obviously - not the only Chinese supplier who has that problem, either. Everything from China is excruciatingly slow at the moment.
And they do warn you on their website, too.

 

[JonnyVapΣ]

Label/Receipt Number: RR95 7443 062C N
Service(s): Registered Mail™
Status: Foreign International Dispatch

Your item left SHENZHEN, CHINA PEOPLES REP on November 19, 2010. Information, if available, is updated periodically throughout the day. Please check again later.

Detailed Results:

Bullet Foreign International Dispatch, November 19, 2010, 11:00 am, SHENZHEN, CHINA PEOPLES REP
Bullet Foreign Acceptance, November 18, 2010, 1:22 am, PORTEE


You DO have shipping info. Your package is probably sitting next to mine at customs. Good luck.

 

[mwa102464]

Guys this has been going on with shipping from China to the USA for years and years, you all will get your PKG's but this is nothing new, it's what happens when you order from China this time of year, shipping is also higher now and after the Chinese new year it will probably come down again too, as far as customs goes it could be held up there for weeks at a time to even a month this time of year as they are slammed with pkgs and couldn't give a hoot about us and have to do there jobs, there are literally thousands of canisters this time of year they have to go through every one of them and it takes time lots of time, order after the Chinese new year happens and see the difference it will be much faster after Christmas and there new year, it's totally out of the suppliers hands as long as they mailed your pkg's

 

[siouxsie]

No tracking info indeed. It's there both on USPS.com and Chinese registered mail tracking page. And Dee, your reship is 4 weeks out during the silly postal season. I know it's frustrating but until it gets to you or gets sent back to them what are they supposed to do? After they answered your first email and however many others, I'm sure there's only so many ways to say, "Can you please have more patience?" Next time use EMS or be prepared to wait, especially this time of year.

 

[newsunshine]

Hello,

I am sorry, I've ordered from your company many times without issue. However, this past order I've had nothing but troubles with. I placed the order on the 6th of November, the order did not ship from China until the 18th of November, nearly two weeks later. Now, on December 14th, there has STILL been no update on the shipping status. I have contacted sales and they claim that my package is on the way. However, nothing has been updated when I track my package. RR957443062CN is the tracking number I received. How can this be resolved? I'd like my product if possible, and if not a full refund for the purchase price. The order number in questions is 21427.

i am very sorry that your order is stuck somewhere from china to USA. all China airmail is extremely slow now. so it may take 30 days or longer to reach there from china via china airmail. so we appreciate your greatest patience.

 

[newsunshine]

If you want fast shipping, don't order from China, and particularly, don't order from China in the pre-Christmas-season. Which happens to start in October, as far as China Mail is concerned.

Health Cabin cannot do anything about those shipping issues, once the parcel has left their warehouse, it's out of their hands. And they are - obviously - not the only Chinese supplier who has that problem, either. Everything from China is excruciatingly slow at the moment.
And they do warn you on their website, too.

thank you for your explanation. that is true. all shipping is getting slow from china to the world because of Christmas and bad weather. almost all post offices and airports are swamped with packages.

China airmail is extremely slow. you can not see its any update about china airmail online in some days after it leaves china. but it will likely reach you when you forget it.

that is why I am looking forward to Christmas and hate the shipping during Christmas

 

[newsunshine]

No tracking info indeed. It's there both on USPS.com and Chinese registered mail tracking page. And Dee, your reship is 4 weeks out during the silly postal season. I know it's frustrating but until it gets to you or gets sent back to them what are they supposed to do? After they answered your first email and however many others, I'm sure there's only so many ways to say, "Can you please have more patience?" Next time use EMS or be prepared to wait, especially this time of year.

siousie, you are exactly to the point.orders are out of our control when orders leave china.

 

[Dee74]

I did use EMS, I am not sure how they reshipped but should have been EMS as well, apparently not. I do realize it is not all their fault and was returned from stupid USPS as they said address was bad. Shipping label was correct as Amy sent me a pic of it. I do not expect fast shipping but it seems this order has been going on forever. I ordered before we did the coop and I have had that stuff for a month. Yes it is frustrating, so next year when I need Christmas gifts I will order in June and it should be right on time.

No tracking info indeed. It's there both on USPS.com and Chinese registered mail tracking page. And Dee, your reship is 4 weeks out during the silly postal season. I know it's frustrating but until it gets to you or gets sent back to them what are they supposed to do? After they answered your first email and however many others, I'm sure there's only so many ways to say, "Can you please have more patience?" Next time use EMS or be prepared to wait, especially this time of year.

 

[newsunshine]

I did use EMS, I am not sure how they reshipped but should have been EMS as well, apparently not. I do realize it is not all their fault and was returned from stupid USPS as they said address was bad. Shipping label was correct as Amy sent me a pic of it. I do not expect fast shipping but it seems this order has been going on forever. I ordered before we did the coop and I have had that stuff for a month. Yes it is frustrating, so next year when I need Christmas gifts I will order in June and it should be right on time.

Dee744, i am very sorry for the problem with your order via ems. it was really a bad luck that we put correct shipping address in ems label and USPS still thought it incorrect shipping address.

did u get it now? if no, plz let me know your order number. I will look into it.

 

[orlampagal]

This also happened to me Dee, they said the zipcode was wrong on my package. I called the 1800 usps number and she said too bad so sad, but it's going back (however there is an angel of a guy working for the local carrier who saw the address and realized it wasn't a "bad" address, so he pulled it out of that pile) I don't know what drugs they are on over at USPS but the address was FINE and it was NOT wrong. There is something wrong with the computer over at USPS.

I got my 8 disposables and 100 ml of 555 in less than a week (paid the 17 dollar shipping)

I would contact your local USPS office and let them know this is an ongoing problem. I would also have the items sent to you but signed for at the post office... that way they can't claim it's a bad address and it will just go to the main post office near you... where you will give them the number and they will have you sign.

Good Luck! (PS this is what happens when you hire nothing but PTSD retired soldiers with injuries that are not fixed in a timely manner)

 

[newsunshine]

This also happened to me Dee, they said the zipcode was wrong on my package. I called the 1800 usps number and she said too bad so sad, but it's going back (however there is an angel of a guy working for the local carrier who saw the address and realized it wasn't a "bad" address, so he pulled it out of that pile) I don't know what drugs they are on over at USPS but the address was FINE and it was NOT wrong. There is something wrong with the computer over at USPS.

I got my 8 disposables and 100 ml of 555 in less than a week (paid the 17 dollar shipping)

I would contact your local USPS office and let them know this is an ongoing problem. I would also have the items sent to you but signed for at the post office... that way they can't claim it's a bad address and it will just go to the main post office near you... where you will give them the number and they will have you sign.

Good Luck! (PS this is what happens when you hire nothing but PTSD retired soldiers with injuries that are not fixed in a timely manner)

I am so happy to know that you met a good guy working for the local carrier and finally got your order within 1 week. it is a really brilliant news. if you did not stop its being returned to china, it might take 30 days to reach us and take another a week to reach you again with the same shipping address.

thank you very much for posting the detailed instruction about how to get an order back from USPS, which is very helpful. if the case happens to others, i will let them know.

you are so great!

 

[Cee_Jay]

. . . . . . . . (however there is an angel of a guy working for the local carrier who saw the address and realized it wasn't a "bad" address, so he pulled it out of that pile . . . . . . . .
(PS this is what happens when you hire nothing but PTSD retired soldiers with injuries that are not fixed in a timely manner)

No doubt he was one them.

 

[siouxsie]

When I need to pick up a package at my PO, I go right at 6:30 am and ring the buzzer. There's a man who's very knowledgeable, helpful, and actually has a good attitude to boot. At least he reacts well to me. That's part of why I go in before the front staff are there, because they are either batspit crazy or act like they are the general of the zip code.

 

[Cee_Jay]

THE POST OFFICE JOB INTERVIEW

A guy goes to the Post Office to apply for a job.

The interviewer asks him "Are you allergic to anything?"

He says "Yes, just caffeine."

"Have you ever been in the service?" the interviewer asks.

"Yes," he says, "I was in Iraq for two years."

The interviewer says "That will give you 5 extra points toward employment
here.", and then asks, "Are you disabled in any way?"

The guy says, "Yes... an IED exploded near me and
blew my testicles clean off."

The interviewer tells the guy "O.K. In that case, I
can hire you right now. Normal hours are from 8am to 4pm. You can start
tomorrow at 10am, and plan on starting at 10am every day. Don't worry,
we'll still pay you from 8am."

The guy is puzzled and says "If the hours are from
8am to 4pm, why don't you want me to be here before
10am?"

"'This is a government job," the interviewer says. "For the first two
hours we just stand around drinking coffee and scratching our balls.
No point in you coming in for that."

 

[hairball]

I just placed an order and got this email within an hour of placing the order.

we are very sorry to inform you that China airmail from china to your
country is extremely slow now because of holiday, totally beyond
expectation.
with carefully consideration we made a hard decision that we would
temporarily stop sending orders to your country via China airmail from now.
as for your new order, whether you are willing to pay extra shipping cost
13.8 USD and allow us to send it via EMS? if no, we are willing to refund
all your payment.
we appreciate your understanding and look forward to your reply.
sorry again!
Health cabin

order #24666

newsunshine - I would like this order filled and sent out. I don't mind waiting as I'm in no hurry. These are good prices and worth waiting for. As long as I get a tracking number, I'm happy. China Air Mail is fine. I'm not going to spend the extra money for it to be shipped EMS. Thank you in advance.

 

[JonnyVapΣ]

That's a shame when a vendor has to do this because people think shipping is tied to the vendor. Shippers are not some kind of infallible entity nor do they posess magical powers to make the impossible happen.

I still have a China shipment (non ecig related) from November sitting at a port waiting to be loaded. The last thing I would do is blame the vendor for this. It's not their problem. They packed my order and sent it the way I wanted it sent...cheap. Cheap does not mean priority air from China (though it is possible, but not during Christmas). Cheap means wait for the next boat.

 

[newsunshine]

I just placed an order and got this email within an hour of placing the order.

we are very sorry to inform you that China airmail from china to your
country is extremely slow now because of holiday, totally beyond
expectation.
with carefully consideration we made a hard decision that we would
temporarily stop sending orders to your country via China airmail from now.
as for your new order, whether you are willing to pay extra shipping cost
13.8 USD and allow us to send it via EMS? if no, we are willing to refund
all your payment.
we appreciate your understanding and look forward to your reply.
sorry again!
Health cabin

order #24666

newsunshine - I would like this order filled and sent out. I don't mind waiting as I'm in no hurry. These are good prices and worth waiting for. As long as I get a tracking number, I'm happy. China Air Mail is fine. I'm not going to spend the extra money for it to be shipped EMS. Thank you in advance.

Thank you for your understanding. we will send it out via china airmail as always. but i have no idea when it may reach you, because over here there is a huge backlog in the post office and airport.

hopefully you will get it in Jan.