The vendor website clearly said they they try to ship items out within 1-3 business days, sometimes the same day if orders are placed before 3 pm PST. Excited about my birthday, I ordered with expedited shipping via UPS for 3 day delivery. UPS counts business days not weekends. As I stated in another previous post, my order qualified for free shipping but I wanted my package sooner and thought, "Ok, my birthday is on Monday, I'll pay for expedited shipping and get it by Wednesday." The vendor sent me an email saying that my package was shipped via UPS 3 day. But, Saturday, I noticed that my track a package meter wasn't moving. I didn't think nothing of it because I thought, my package must be held up at UPS and they put it on a plane and ship it by Wednesday. Nope, as I'm getting ready for bed, I decide to check it again today. The meter says that the package was just picked up from the vendor and my package will not be here until Thursday. Thursday, seriously? I paid $25 for expedited service only to receive my package slower than had I just left it at the free shipping rate? Now, $25 may not seem like a lot to some other people, but that's $25 that could have went in my gas tank or even in for 150ml of ejuice. I wouldn't be so upset if I didn't get the email from the vendor saying that my package had shipped on Friday. It's obvious that my package didn't ship and they just created a label and held it until today. Why tell your client/customer that their package has shipped when it didn't? I hope this vendor refunds me for the so called expedited shipment or I'll never order from them again. I have a business and what I say to my client is very important. I can't tell my client that I've done something and in reality I haven't. I could be disbarred for such carelessness. Aside from being disbarred, I can be sued. The failure to do what I say I've already done can also cost my client their home, car, business, wages or even their bank accounts. The worse that any business can do is tell a client/customer that they've done something and haven't exactly done what they say they done. Sorry, for my rant, I'm just upset right now on my birthday.
Upset at vendor......
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Happy Birthday!
So sorry to hear this has happened to you. If the vendor does not make it right by refunding your expedited shipping consider posting a "negative review".
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So sorry to hear this has happened to you. If the vendor does not make it right by refunding your expedited shipping consider posting a "negative review".
Reviews of Suppliers - Negative <= link
Please read the Stickies within. This board is for noting issues with a Supplier's service, delivery or products. Anyone may post here to start a thread. Suppliers can post replies in threads that are about their business only.
This forum is only for reviews: statements of an event or series of events.
If you want advice from other members, do not post here, as no one except you and the vendor concerned can post here - please post in General Discussion instead.
Well, happy birthday anyway . Its one of my parrot's "hatchdays" as well. She is 25. And my birthday was Friday.
I would be upset, too, if I paid that for expediated shipping and it wasn't expedient. I'm sorry that happened to you.
. Its one of my parrot's "hatchdays" as well. She is 25. And my birthday was Friday.I would be upset, too, if I paid that for expediated shipping and it wasn't expedient. I'm sorry that happened to you.
I know you're frustrated, but the word SOMETIMES does not mean "We definitely will ship the same day". It really means "More often than not we'll ship the next business day, but SOMETIMES we will ship the same day". Yes, they sent you an automated email saying it shipped, but that simply means the package went through their shipping department and was all boxed up with a shipping label and ready for pickup. They don't have control over what time the UPS guy shows up to pick the packages up, and if he had already come and gone there is little they can do about that.
In the future I would suggest only buying from dealers who guarantee same day shipping, or counting on a minimum of a 1 day delay, even with expedited shipping. Anyplace that says they TRY to ship out within 3 days of the order being placed is clearly not capable of sticking to a schedule.
Tell them to refund your expedited shipping or you will refuse the entire order and do a charge back.
Expedited shipping usually means an expedited service from the carrier. It does not mean the vendor will get it out the door and into the system a minute sooner. I never pay extra for expedited shipping.
I've gotten stuff in 2 days from GREECE! I totally understand being upset. It would've been better had it not been Friday though. But, I bought myself a bday present on Friday, free shipping, and got it today...from USPS 
It's an automated email that goes out when the label gets printed and the information for the pickup is electronically sent to the shipping company. (UPS, FedEx, USPS) In all likelyhood, the pickup had already gone out that day but the shipping company sees the info and the email still goes out.
These are quite common and I see them a lot when I order stuff. You can complain but you honestly don't have any recourse.
These are quite common and I see them a lot when I order stuff. You can complain but you honestly don't have any recourse.
Happy Birthday. I hope the rest of your day was better.
I usually take the free shipping and run. We are on a tight budget, and I order vape supplies, among other things, for my daughter, her boyfriend, and myself, online, and have had very few problems with getting my items within a reasonable time period. I just don't have the money to take out of my SS check to spend on other shipping options if I can get free shipping.
At the beginning of this year, my daughter ordered contact lenses from her insurance company's "preferred provider". Since she was really low on contacts, she decided to spring the extra money for expedited shipping, via FedEx, instead of the free shipping she qualified for via the Post Office. The expedited shipping took over a week to get here from Columbus, Ohio. The next order, she chose the free shipping, and got it within 3 days of receiving the shipping notice from the vendor.
I usually take the free shipping and run. We are on a tight budget, and I order vape supplies, among other things, for my daughter, her boyfriend, and myself, online, and have had very few problems with getting my items within a reasonable time period. I just don't have the money to take out of my SS check to spend on other shipping options if I can get free shipping.
At the beginning of this year, my daughter ordered contact lenses from her insurance company's "preferred provider". Since she was really low on contacts, she decided to spring the extra money for expedited shipping, via FedEx, instead of the free shipping she qualified for via the Post Office. The expedited shipping took over a week to get here from Columbus, Ohio. The next order, she chose the free shipping, and got it within 3 days of receiving the shipping notice from the vendor.
The Suckiest word in the vapers vocabulary?
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............................"Restocking"
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