[US] Need help with order

[lamer]

Heya... love you guys and your prompt shipment, but my order #14540 was missing 1 of 2 eGo starter kits when it arrived. I normally wouldn't start a thread about this, but contacted all the email addresses I could find on your site and haven't heard anything back.

DH & I are sharing the one starter kit, and it is proving to be a challenge.

The second order I placed two days after the first one arrived today with everything intact. I need to place a third order but I kinda need this issue resolved.

 

[Abe]

What order id is this?

 

[lamer]

#14540. Thanks Abe! The envelope the order came in wasn't mangled or opened (in fact, sealed with a mile of tape to the point where it was probably waterproof) -- but there was no way a second kit was going to fit in there.

VG Hotel is fantastic btw... I think this is my all day vape... restock VG juices so I have another excuse to make an order. I'm out of hardware excuses at the moment.

 

[Abe]

FYI, the juice has been released I believe so should be on the shelves this week. I'll ask ty to look at this thread.

 

[ImYourSalt]

Oops...

I apologize for the oversight.

If you havnt already.... Please, Please, Please, send me an email (Ty@Liberty-Flights.com), and I will remedy the situation. That is always the fastest way to find a resolution.

Thanks!
Ty

 

[lamer]

Thanks Ty! Sent off the email. No worries, it happens... I placed a third order with a note explaining what happened & hoped you could save some postage and throw the missing eGo kit in there.

 

[lamer]

You guys seriously rock. Thanks so much for the prompt and excellent service.