I don't mean to rant either but that is why I had to put a disclaimer on my sales now. I shipped to an FPO and was actually proud to do so since I know these guys that serve out country sometimes have a hard time getting stuff. Well, it got lost and since I told him I will fully insure it for the whole amount, I had to give him a full refund. It's been a month now and my claim is still pending. And here is my worst nightmare....
A friend of mine shipped USPS with insurance for full value of his stuff. It got lost and when he filed a claim, USPS told hime they are only paying him half despite of the proof of value since they feel its only worth that much. WHAT??? How can they do that??? It made me think of all the money I paid for insurance that would have never paid off in case they got lost. Since then, I use USPS priority with disclaimers for my buyers. I am not responsible for lost mail and only using USPS priority for the delivery service and tracking. Some people might not like it and I might lose some potential buyers but that's how its gonna have to be. I don't have a problem issuing refunds if items are not as described or non-working as that is my responsibility. But when you have somebody like the USPS screw you over, it's bad. Sorry for the rant but I thought I'd share my experience.