I recently received some cartos from Vapor Kings and all 5 in one package were problematic. They were like sucking on air producing very little vapor as if the coil wasn't heating the liquid properly.
I fully realized there was no warranty on them but I sent an email to Vapor Kings describing my problem just to make them aware.
I had a few helpful discussions via a email with someone there and they decided to send me another 5 pack free of charge.
I had just ordered two more 5 packs earlier in the day and was pleasantly surprised with a $2 discount on my order. I was later informed that discount was a reward for prior business.
Vapor Kings would have continued to receive my business regardless of the outcome of my problem with the cartos and their gesture only confirmed my faith in them.
Nothing makes me happier with a business than good service and good support
.
I have found that quality strongly lacking with some of the other online vendors I have dealt with.
I fully realized there was no warranty on them but I sent an email to Vapor Kings describing my problem just to make them aware.
I had a few helpful discussions via a email with someone there and they decided to send me another 5 pack free of charge.
I had just ordered two more 5 packs earlier in the day and was pleasantly surprised with a $2 discount on my order. I was later informed that discount was a reward for prior business.
Vapor Kings would have continued to receive my business regardless of the outcome of my problem with the cartos and their gesture only confirmed my faith in them.
Nothing makes me happier with a business than good service and good support
. I have found that quality strongly lacking with some of the other online vendors I have dealt with.
