I have ordered three times from this place, and my findings are the following:
Order number 1 was a post i saw from owner, that stated buy 1 battery get a 30ml of juice free. I immediately bought 2 mnke 18650's. After almost a week and a half they finally shipped. When received the invoice was incorrect, but the order was correct with the exception of the juice. The two free 30ml bottles were two 12ml bottles. When i contacted them, they responded 4 days later that, it was correct, that the owner never informed them of that deal. I explained to her that the emailed invoice clearly stated it as a 30ml bottle. After another 4 days they emailed back to me and told me that next order i should write in comments and they would take care of it.
Order number two was done through a business wholesale account and shipped fast, no issues.
Third order was for 2 16oz 6mg 100%vg unflavored juice. This order was made on 8-3-14 (sunday). It is now 8-12-14 and still not shipped. When contacted through their chat i explained that the order has said awaiting shipment for 5-6 days. I was told it will ship in the next few days. There was no specific date given.
In my opinion their customer service is less than satisfying, and borderline terrible. There is no reason that it should take two weeks just to ship such an easy item. They should also work on giving customer specifics not the round about guesstimate.