Supplier Negative Review
Name of retailer:
Date of your initial complaint to the supplier
Aug 24, 2015
Method used when initiating complaint with retailer
Telephone
Ticket number (if you were issued one)
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
TL;DR: vaporfi is knowingly putting on sale mislabeled / falsely advertised dual-coil atomizers.
Preface: I do not intend this post has Vendor Bashing. It is a factual record of my interaction with various VaporFI stores and employees including the VP. I don't want anything except for VaporFI to be honest about what they are selling. Being complacent is being complicit.
Summary: Open the new dual coil atomizers and you'll find it's only a single coil vertical style atomizer. Kanger has been explicit/open about this change, but VaporFI and others continue to market the new atomizer as if they are improved dual-coil atomizers. VaporFi knows this and has known it for at least a month (probably much longer).
This is what I found in all my Platinum II tanks and 5-pack refills purchased at different times over the last month. If you take pliers and pull the top hat off, you can see a single coil of wire (that measures 1.5/1.8ohs) wrapped in 2 pieces of cotton.
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
At first I brought this to the attention of the local store vapetenders, managers, and the CSR but all employees from those roles tried very hard to convince me it was some kind of the dual stacked coil. Even when I took it apart in front of them and showed pictures they claimed it was really dual coil.
Finally, around 8/31 I got in touch with some higher ups. They have admitted it isn't dual coil by their own standards (The VP of Customer Experience on Phone and Email) but they continue to sell these items as fast as they can. They have been investigating the manufacture for the last week and asked me to wait 9/8. In the mean time they put all their dual coil starter kits 20% off until 9/8. When my Mom went into the local store yesterday and called the website they continue (to this day) to try to convince her that these are truly dual coils.
They are claiming the manufacture tricked them on semantics and no one at the company understands ohms law (the VP claimed this in an email to me) but there is evidence they have know about this issue for months and have instructed all CSR/vapetenders/managers to mislead customers.
I don't want to tar-and-feather vaporfi. But they don't seem to think this issue matters. And it is important for us to help everyone, even the non-tech among us, to know which companies they can trust (Not just which ones are overly expensive).
Let's help this new industry not continue to be full of scams.
Preface: I do not intend this post has Vendor Bashing. It is a factual record of my interaction with various VaporFI stores and employees including the VP. I don't want anything except for VaporFI to be honest about what they are selling. Being complacent is being complicit.
Summary: Open the new dual coil atomizers and you'll find it's only a single coil vertical style atomizer. Kanger has been explicit/open about this change, but VaporFI and others continue to market the new atomizer as if they are improved dual-coil atomizers. VaporFi knows this and has known it for at least a month (probably much longer).
This is what I found in all my Platinum II tanks and 5-pack refills purchased at different times over the last month. If you take pliers and pull the top hat off, you can see a single coil of wire (that measures 1.5/1.8ohs) wrapped in 2 pieces of cotton.
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
At first I brought this to the attention of the local store vapetenders, managers, and the CSR but all employees from those roles tried very hard to convince me it was some kind of the dual stacked coil. Even when I took it apart in front of them and showed pictures they claimed it was really dual coil.
Finally, around 8/31 I got in touch with some higher ups. They have admitted it isn't dual coil by their own standards (The VP of Customer Experience on Phone and Email) but they continue to sell these items as fast as they can. They have been investigating the manufacture for the last week and asked me to wait 9/8. In the mean time they put all their dual coil starter kits 20% off until 9/8. When my Mom went into the local store yesterday and called the website they continue (to this day) to try to convince her that these are truly dual coils.
They are claiming the manufacture tricked them on semantics and no one at the company understands ohms law (the VP claimed this in an email to me) but there is evidence they have know about this issue for months and have instructed all CSR/vapetenders/managers to mislead customers.
I don't want to tar-and-feather vaporfi. But they don't seem to think this issue matters. And it is important for us to help everyone, even the non-tech among us, to know which companies they can trust (Not just which ones are overly expensive).
Let's help this new industry not continue to be full of scams.
