Company name
Vapors Choice
Date of your initial complaint to the supplier.10 March 2013
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)-
General nature of complaintCustomer service
Briefly describe your problem or issueMy order was placed on March 7th with Vapors Choice, Ecigarettes & Parts, consisting of 1 blue Vision Vivi Nova Mini Kit and 1 red 1100mah Vision Variable Voltage battery. Upon receiving the products on March 10th, I noticed the VV battery was pink rather than red. device wouldn't turn on with 5 clicks. Let it charge for 2 hours, tried again, still nothing. Let charge an hour more, tried again, nothing. The battery was a dud, and it was the wrong color. To top that off, after my 4th attempt to turn it on, the fire button began to stick.
At this point I used their website to email them regarding the issue. Received no ticket number, no response, no verification email in my inbox. After clicking 'send', the website simply gave me a popup saying "Message Received" or something along those lines. Waited until the 13th to email them via my email address rather than using their site's email system, further explaining the issue and providing detailed information regarding order# etc. To this day I haven't even received so much as a verification email.
They are completely ignoring me and the problem I had, and the battery is sitting in my drawer unused and unusable. The nature of complaint I chose was Customer Service, as even though I did indeed receive a defective product, their awful handling of this situation is what aggravates me the most. Just wanted to warn anyone who is willing to read. Thank you for your time.
At this point I used their website to email them regarding the issue. Received no ticket number, no response, no verification email in my inbox. After clicking 'send', the website simply gave me a popup saying "Message Received" or something along those lines. Waited until the 13th to email them via my email address rather than using their site's email system, further explaining the issue and providing detailed information regarding order# etc. To this day I haven't even received so much as a verification email.
They are completely ignoring me and the problem I had, and the battery is sitting in my drawer unused and unusable. The nature of complaint I chose was Customer Service, as even though I did indeed receive a defective product, their awful handling of this situation is what aggravates me the most. Just wanted to warn anyone who is willing to read. Thank you for your time.
