Vendor Packaging

[pezstar]

I came across a 40% off sale on Standard juices. I like some of them quite a lot, so I decided to stock up. Today, I went to the mailbox and could smell the juice in the hallway before I even opened my box.

What I found was disturbing and unsafe. It was a number of glass bottles just sitting loose in a bubble mailer. One of the bottles broke in transit (honestly, we're lucky it was just one) and leaked everywhere. Bless my letter carrier for having to touch it. He left a note asking me what was in the package. It was quite a mess.

Here's what it looked like:

I'm not going to name and shame here, but the company's name is in the title of the video I linked.

I buy a LOT of juice, and often purchase from new companies who just started making juice. I've had some packaging that was less than awesome, like we all have, but this? This is just egregious. If you're a company that ships juice, please remember to package properly and safely!

 

[Kanger Banger]

I'll never order from them! Seems pretty ignorant to not pack them adequately, it's not hard to do. Guess them saving a few cents on packaging was more important than the safety of the mail-carrier and you getting what you ordered. Although, they really owe you now, and should replace it all, costing them more in the long run if they have any scruples at all.

 

[Jugband]

That is awful. My last juice order, from another vendor, were in plastic bottles, still wrapped separately in bubble wrap. I did order a bunch of empty bottles once. I opened the box to find a pile of shattered glass. At least those were empty.

 

[pezstar]

We've all had a bottle show up broken a time or two. But I've never seen a situation where someone did everything possible to make sure that happened.

 

[RavenZ]

That's unacceptable. When I order juice (not from this company)they all came in a bubble wrapping individually, air bag looking packaging in the box, and the box was made in what I would describe as a wax type of box & sealed. Bad packaging will make people not want to order. Thank god the mailman still delivered and honestly can't blame him for asking what was leaking.
Good luck on your next juice delivery, hoping you have a better experience.

 

[GrandSam]

Very negligent of them. All it would have taken, at the very least, to prevent this was the company checking of the "Is there anything fragile, glass, or liquid" box when shipping.

 

[jambi]

Might have been inspected/repacked by the postal service. I received an order from a vendor I use on a regular basis where the glass bottles were just rattling around unprotected in the box with a handful of Styrofoam "peanuts". Luckily nothing broke. This vendor ALWAYS packs everything very carefully and wraps the bottles individually in bubble wrap. Contacted them and they said "Yep, that's typically how a package is re-packed by postal inspectors."

Not saying it's what happened in your case, but I'd check with your vendor first before writing them off.

 

[pezstar]

The package wasn't opened at all when I got it, so I don't think the USPS opened it. If they had, they probably wouldn't have delivered it, as it wasn't shipped per their guidelines for shipping these bottles.

 

[RavenZ]

Just curious, have you contacted the company you bought the juice from? And if so what was the response.