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VGOD Warranty?

Discussion in 'APV and Mods Discussion' started by Brooksie967, Dec 5, 2017.

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  1. Brooksie967

    Brooksie967 Senior Member Verified Member ECF Veteran

    Purchased a VGOD Pro 150 at the end of september.... Of course the 30 day "in store" warranty from DashVapes in Canada is over so I guess I'll contact VGOD to get a hold of them to deal with their 90 day warranty.

    The mod has a silver piece above the screen that wraps around from the top and has the 510 connection on top as well as the firing button on the side. This acts as a chassis for the button and for some reason the button gets stuck every time I fire it. To get it to stop firing i have to press down, firmly, on the piece which allows realignment and the button to freely return to the off position.

    This first happened when I was driving and I had to pull batteries quickly as it just fired uncontrollably. Of course hot juice got all over me but whatever.


    No response from them as of yet but i've sent two emails.

    Here's the email:

    I’ve attached proof of purchase as well as multiple photos of the device to show the condition. The mod has been kept in absolute clean conditions, never dropped, no scuffs, no issues. Please follow my “google photos” link to see the pictures as they’re too big to attach. Proof of purchase is attached. Device has been registered with your site: https://photos.app.goo.gl/KrNCcFOtpFEF7Hlw2



    Above the screen and around the button is the silver plate that says “vgod” on it. This is also the same piece that wraps up around the top of the mod and has the 510 connector.



    After playing around with it I can see/feel the button is getting stuck in the previously mentioned part. The only way to use the device is to press the button (that stays in the ON position) and then press down on the top of the mod to “realign” the silver piece to allow the button to transfer back into the “OFF” position.



    This makes using the mod unsafe and really cumbersome.



    I’d appreciate some support.
     
    • Like Like x 1
  2. papergoblin

    papergoblin Super Member Verified Member ECF Veteran

    Nov 16, 2013
    alabama
    Good luck, is all I can say. There's very few makers that warranty well, Joytech and Innokin are about the only two that really warranty well.
     
    • Like Like x 1
  3. Brooksie967

    Brooksie967 Senior Member Verified Member ECF Veteran

    This issue was first brought forth on 1-dec-2017. I just received an email back from them saying that I need to ship the device to them before they'll warranty it. I suggested that they let me bring it back to the store that i purchased it from and have them credit/ship a replacement product to the store. This would alleviate an additional 2 weeks of shipping.

    I guess it's my fault that I don't have a backup device. Right now I've been using the device but have to turn it off after every draw or it fires uncontrollably. This leaves me without any device for 2 weeks.... fun times.
     
    • Optimistic Optimistic x 1
  4. Brooksie967

    Brooksie967 Senior Member Verified Member ECF Veteran

    And now that it's the end of January this still hasn't been resolved. Don't buy from this ....ty company.
     
    • Optimistic Optimistic x 1
  5. Letitia

    Letitia Nano Junkie

    Supporting member
    Apr 2, 2017
    West Frankfort, IL
    You were lucky to get an answer at all and they offered resolution.
     
    • Agree Agree x 1
  6. stols001

    stols001 Mistress of the Dark Nicotinic Arts Verified Member

    Supporting member
    May 30, 2017
    Tucson, AZ
    I'd agree that you were fairly lucky, but I hope you do get a resolution soon. Warranties can just be as fleeting as the manufacturer desires, at least they were willing to warranty it, although I do understand the frustration.

    Backups.

    Anna
     
    • Like Like x 1

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