weird problem with vmax rev 4

[thedoc610]

Hi

Just received the stsinless steel from got vapes yesterday... so thrilled since my battwry charger broke on my itaste n its not usb some weord pin type ive never seen jn my life . Anyway i charged the batteries fully 18350. Put my vivi nova tank on wkth a 3.2 ohm atty jhst bought n got an f2 error so i unscrewed alittle more n it began firing so i was pleased. Note i tried dofferent heads still got the f 2 error must not be capabile with vmax rev 4. I used my tube tank and skme boges.. vaping fantastic... then nothing... lights everhthing on battery voltage good just doesnt fire... i tried recharging batts but they were charged so didnt help tried unmoving the vatteries in and out... everhthjng turns on just dont fire... i put on a vivi nova tank 2.5 before i get the f 2 error and it fires lol the tank is ready to fall off barely screwed . No other tanks fire... i am lost i thibk its defectove product i tried othwr batteries but theh show a full scharge. I mean the thing does fire only on a visioj vivi tank rhat is a 1/8 scrwwed on to wesr its fallin kff... the boges do noy work the tube tankdoes not work. I really hope i get my money back as i will never krder a vmax again had it for 30 min wow great device... ill still wit my lavatube m itaste they actually last. I am so mad waitin for got vapes to get back to me... it is by far the weirdest vaping experience i had magbe the button is loose ground but dint explain why no other carto works beaides a tank that is bsreky screwed on... hellppppppp

 

[thedoc610]

I really need your guys help... I purchased this from gotvapes and I submitted a ticket and they are absolutely avoiding me at all costs... They responded immediately until I told them what was wrong with the product and now they stopped responding... I never seen this in any product... I will never own a vmax again. Now, the vmax rev 4 model from gotvapes actuallly fires up using my vivi nova 2.5 tank but thats the only tank that works... I got several smoke tech cartos ranging from the 2.0-2.8 ohms, several boges ranging from 2-3, dct tanks for the tube tank, none of these work with the vmax... It is absolutely driving me insane not to mention I get F2 errors out of no where. The vmax is obviously defective and now I just want my money back. I love my itaste vv2 but the charger broke cuz thats the only cheap part about it and nothing fits it to charge it up so im stuck with a half working defective v max that i can't stand because nothing works with it besides the vivi nova 2.5 but then i get f2 and f1 errors... I wish I would have ordered from dfwvapor.com, they are excellent in customer service and they got the black and chrome one in stock alittle pricey which is why I went with got vapes but not they aren't responding to my defective product. Here's my ticket and I've been getting very mad because they are updating their site but they are not replying to their customers who have been buying products their for the past month and its really upsetting me. Here's the ticket so everyone can see... I even sent them emails as well... They sure reply quick when you ask about a product or buy something... I will never buy a product from got vapes again... I had the vivi nova atomizer heads go bad in one hour and some didnt work but I didn't submit a ticket because it was a lousy $2 but this is unprofessional. I have no ecig since I broke my charger on my Itaste and this vmax is a POS, works when it wants and I can't use any tank on it, weirdest thing I've seen guess thats what happens when u get chinese crap... all this money and hassle I should of bought a provari. Volcano has excellent customer service my top piece fell off on my lavatube and they are giving me a brand new one... How hard is it to please ur customers? Got vapes definetly lost my business. Hrer's the ticket I was very frustrated when they act like I was the one who did something wrong like I had the wrong charger or something... I have a trust fire and a volt meter and the batteries are fully charged and it shows it on the vmax itself it just don't fire only when it wants to on the vivi nova tank but no other tank very weird not to mention the top piece is uneven on the vmax... This is the stainless steel blue led rev 4 what ever revision that means, means nothing to me as I will never touch this product again. I read all these good reviews and I got a crappy one lol. There are also terrible reviews of them dying so I should of never bought one in the first place...

vmax


Tracking ID: G4J-BBR-DNZJ (Ticket number: 4239)
Ticket status: Waiting reply from staff [Mark as Resolved]
Created on: 08-27-2012 18:49:32
Updated: 08-29-2012 14:27:01
Last replier: derek schmalzer
Category: Defective Product
Replies: 5





Date: 08-27-2012 18:49:32
Name: derek schmalzer
Email: theoutsidasent (at) gmail (dot) com
Printer friendly version
ORDER #: 1054940

Message:

I just received my v max today and i fully
Charhed the batteries for acouple hours.
The v max lasted a hole 30 minutes before goimg dead.
I then charged the battery again and now it does not
Fire. The vivi nova tanks give a f2 error i tried three different tanls
Woth different heads. I used boge cartos those worked well when
The vmax worked for 30 minutes. I need some sort of help here.
Rectify the situation as i am out a e cig and i spent all this money on a vmax.
I am very frustrated.

Thanks

Derek

Date: 08-27-2012 22:49:52
Name: Max Wood

Message:

Derek, What is the voltage on each battery when you take it off charger and what kind of charger are you using?

Thank You,
Max Wood (woody55 on ECF)
GotVapes.com, E-cigarette Supplies - Atomizers Cartomizers Mods Juice and more
GotVapes

Date: 08-28-2012 00:48:58
Name: derek schmalzer

Message:

Im usimg a trust fire charger .it says its compatable with 18350 batts and a whole bumch of others... all i know os when i checl the batt on the vmax it says 8.4 idk im new to this vmax i jad lavatubes n the itaste.
I just domt understand wjy i keep getting errors wirh my vivi nova 2.5. I seen othera get the same error as well. I also get a 123456789 come up when i first put the batteroes in im usomg the vmax the ones u supploed. Like i saod it was workong great. Now the vivi nova works when its barely screwed on or i get a f2 error and no other carto or tanl works. Its quite weird.
I think its just a defective vmax unless u know a better reason.
I have the right charger right battwries i just get errors n it dont fire turns on.
I dont know whay else to do ive been researching and everyone told me to send it back. I am very frustrated right now i been working on thod for hpurs.

Derek
Date: 08-28-2012 02:21:12
Name: derek schmalzer

Message:

It doesnt vape on any atomizer or carto i throw at it.
It vapes witth the vivi nova with the threads bearly on wobbling
Or else i get a f2 error which makes zero sense. Ive neber heard of this before.

Something needs to be done i used it for a whole 30 minutes of vaping

This completely sucks. Im in a terrible mood as i have no e cig.
I even tried other 18350 batts no go. Just makes no sense at all.
Must be a loose connection in the ground or a defect in the board itself.
Date: 08-29-2012 00:36:00
Name: derek schmalzer

Message:

? I would really appreciate some answers cuz ive been spending money
With your business and its been a couple of days now and my e cig does nlt vape that i bought from gotvapes. I am very frustrated and i want to resolve this nicely.
Date: 08-29-2012 14:27:01
Name: derek schmalzer

Message:

Okay... Please tell what you are going to do to make this right... This is the worse customer service i've seen on any e cig site in my life... You got back to me right away then as soon as you know the vmax is defective you completely ignore me. This is unprofessional. Actually, I would like a refund. I do not want another defective product from your site. I got defective vivi nova atomizer heads but I did not submit a ticket for that because things happen but when it comes to something over $100 for an electronic cig I will pursue my right as a customer. I want my refund. You have not responded, I emailed, I keep writing on this ticket and no response. I know your on the website as you updated it!

Derek

if you know how to fix my problem but I think its obviously internal... I tried different batteries nothing worked... I want to vape so bad...

 

[Salt&PePPer]

I'll give you five dollars if you start breaking-up those paragraphs.

With the Stuff that ain't working are they Firing at all?

 

[thedoc610]

I charged the batteries fully. I used my vmax for about 30 minutes and then it stopped firing... I got the f2 error as soon as I put on my vivi nova with a 3.2 ohm atty on it... I tried a 2.8 atty, a 2.4 atty same error... if I loosen it to where its basically about to fall off it vapes...

Every single other carto/tank/clearomizer I have does not fire... they fire in my girlfriends Itaste vv which I highly recommend besides the charger thats a pos... but I don't understand why it only fires using the vivi nova 2.5... When I used it for the first 30 minutes when I got it the boge carto and smoke tech carto 2.8 ohms were hitting like a freakin brick house on fire baby i was in love then every thing just stopped firing... besides the vivi nova but its basically falling off cuz I have to unscrew it or I get a f2 error... everything turns on, lights up... I don't get it... sorry about the long message Im just ...... cuz I want to vape so bad and gotvapes is by far the worse customer service i've ever experienced in my life...

but now nothing is firing besides the vivi nova at 3.2 ohm atty... weird...

all the cartos and tanks and clearos I have used on the vmax that don't work fire on my girls itaste so they did not short which i thought could be the case... its just a defective vmax that gotvapes wants nothing to do about...

 

[thedoc610]

gotvapes got back to me and I officially say I'm sorry as to how busy they were guess I just wanted an answer to my problem and wanted to vape...

Does anybody understand why my vmax rev 4 only vapes with the vivi nova tank 2.5?

I found I do not get the f2 error if I hold the firing button down while twisting it on...
with the other cartos I hear a buzzing sound, high freq when I try to fire, same with my clearos and everything else... weird..

 

[Karla Lyle]

I don't think this will make you feel any better but I bought a SS Vmax from CCV and 2-3 weeks later it stopped working. Sent it back and got a replacement which was the new V4 with blue LED and now had it 2 weeks and it stopped working. WTH!! Not to mention I had one other Vmax that I bought a while back and sold and within a week that one broke. Luckily it was also still under warranty too and he got it replaced but it seems there are a lot of this going on with all the Vmax's. I keep hearing of the same issues. I have not heard back from Crystal Clear vaping this time yet but I hope my 30 day warranty started over when I got this new replacement. It only makes sense. Is that usually how it works? Or does the 30 days start from the day you receive the first one? I figure they can't say a 30 day warranty and then on day 28 it breaks then they send you a new on that breaks in 3 days and they tell you the 30 day warranty has expired. Can they?

Either way I just bought a Provari. I said I never would pay that much for a Provari and I was always a supporter of the Vmax since I thought it worked just as well until all these issues. I just hope my 2nd Vmax is still under warranty. Funny thing is I never even take it out of the house. It has never been dropped or misused in any way and I have multiple PV's so it does not see all that much use.

Happy to hear the madvapes is taking care of the issue though. If vendors are going to sell these products they have to back them up.