They're actually my preferred vendor. I know it's a long wait time, but they do have good stuff. Just read the reviews. no reviews = no order from me.
I've only had one RMA, and they sent me a replacement.
Things I'd highly recommend from them:
Ceramic Tweezers , I won't do a micro coil without them.
Mini screwdrivers, the best screwdriver for those tiny screws,
Silica Wick. If you use silica, at $.14/foot, it's worth stocking up on it.
Sony VTC4, Great price, but order seperately from other orders, since it will have to be shiped via a different carrier and at a very modest increase (less than .50),
Extra Allen Keys if you ever buy a clone that takes these, get extras. Of course, check the reviews on other stuff.. the users are very picky with their reviews.