What would you do?

[medman1234]

I ordered liquid from a vendor (might be from here,might not)and the wrong liquid was sent.They said no prob just send it back for a refund,they don't have any of the liquid I ordered.I sent it back and a no one was there to sign so a notice was left for it to be picked up.
8-10 days later the package was still at the post office.
I was told that they had not received a notice but they will pick it up the next day.
7 days later,package is still at the post office.
What do I do?
How long should I wait?

 

[hairball]

I would hound them every hour they are open, every day of the week until it was corrected. That's YOUR hard earned money in that box that they screwed up.

 

[murtcepS]

I think you've waited far to long for a resolution. Dispute the charge with your card company,and call them out in the review of suppliers forum.

 

[Mvgratz]

I think you've waited far to long for a resolution. Dispute the charge with your card company,and call them out in the review of suppliers forum.

Yep, because they will do it again if they did it once. reviews are how we praise good vendors and expose the bad ones.

 

[Chelseafn]

So now your saying the juice has been sitting at the post office for 17 days?! I would contact your credit card company dispute the charges and contact the moderators of the ECF. Then I would post something about the company in the reviews Of Suppliers forums so no one else has to go thru the same thing. 250.00 is too much to let it go to waste! I think you have waited long enough. Do something now!!!! There is no excuse for them ripping you off!!!!!

 

[cleolove]

I think you've waited far to long for a resolution. Dispute the charge with your card company,and call them out in the review of suppliers forum.

I agree, 100% .. if it is a ECF supplier, also contact the mods here to intervene.

 

[Chelseafn]

Just sent a PM to one of the Mods. Hopefully he will contact you.

 

[debbir]

I'm in 100% agreement. Call your credit card company, and if it is an ECF supplier be sure to review them.

 

[Sassyonemeis]

personally, I would never again deal with a company that didnt immediately send out a replacement for their screwup. One bottle of juice isnt worth losing what could be a lifelong customer.

 

[brian1g]

I think you've waited far to long for a resolution. Dispute the charge with your card company,and call them out in the review of suppliers forum.

That pretty much sums it up.

 

[Elendil]

You can forward me the info, and if it is an ECF Registered Supplier, I can look into the matter.