Just for the record...I never suggested anyone was "lazy"...those are your words and interpretation, not mine. I am going from my own experience with GR only: When I have sent them an email, I have gotten a reply EVERY time within 24 hours. When I have asked about a specific item, and it's availability, I have gotten a straight answer, every time, within 24 hours. When I asked about the wire/wick, I got a reply almost immediately that it would be there in a day or two. As soon as it arrived, I got an email telling me it was there.
I sent them an email last week regarding the Odysseus upgrade parts, and within 24 hours was told they would be here within a week. I awoke this morning to an email from them saying they were in stock, giving me the price, and also advising what other componenets had arrived, and their price as well.
I'm completely at a loss to explain why you have a different experience with them..everything I have asked of them, I've gotten a prompt answer; all orders I've made have been fulfilled very quickly and delivered within two days ( which is an amazing feat, living in Regina where Canada Post seems determined to delay every letter and parcel bound for this city by at least a week, and then lose during delivery)
I have no doubt that Bruce at COV is equally prompt..I don't order from him, or other U.S. dealers at all if I can avoid it, for a couple of reasons. First, I would prefer not to add Customs to the mix if I don't have to, second, and more important, I'm prepared if necessary to wait a couple of extra days to get something from a Canadian dealer ( although I've never had that happen with vaping supplies) to show SUPPORT for Canadian businesses. Lastly, I have purchased my Stealth, my Ody, all my wire, wick, etc. and now the Ody upgrade kit for prices equal to or lower than those of other dealers in other countries.
of itself is a good indication that we are unable to get it where we are)