Where's j0ker?????

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Ralph T

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Dec 3, 2009
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Some will remember, but most...no. I had 90% + customer loyalty when consulting, but it's still dollars and cents. :rolleyes:

You got that right. I had a fairly large construction company (100+ users) fall out from under me about a year and a half ago. I had been kissing their asses for about 4 years, coming in and doing most of the maintenance at night, always on call 24 x 7. They were very happy with me. But another firm promised them the world at a flat rate per server and workstation. It was way more than my average cost, but it was a "predictable" cost. Well, they don't get the same level of service but are locked into a contract. I'm not sure I would work for them after that if they asked me.

It was a lesson learned. You can have the happiest customer and then someone can sell them a bag of :censored: and make them enjoy eating it. Such is life.
 

JustaGuy

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Jul 19, 2011
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Beyond The Sea
You got that right. I had a fairly large construction company (100+ users) fall out from under me about a year and a half ago. I had been kissing their asses for about 4 years, coming in and doing most of the maintenance at night, always on call 24 x 7. They were very happy with me. But another firm promised them the world at a flat rate per server and workstation. It was way more than my average cost, but it was a "predictable" cost. Well, they don't get the same level of service but are locked into a contract. I'm not sure I would work for them after that if they asked me.

It was a lesson learned. You can have the happiest customer and then someone can sell them a bag of :censored: and make them enjoy eating it. Such is life.

Yup, you can lead a jackass to water but you can't make them drink. People won't pay for honesty and reliability, so the hell with them! :lol:
 

Kent C

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Jun 12, 2009
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no new threads please... :)
 
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