Who cares?

[Tumb3w33ds]

Hiya. I joined the forum a while back, and lurk.

I have 7 Provaris, but one, my favorite, is stupid broken, and was from the day I received it, and Provari is hideous in customer suerice. I want to vape on my ONE 2.5 blue LED. It has NEVER worked, and yet, I pay to ship it to them and they send it back worse than ever. I am a little single moomy who likes to vape, don't have cash for tis, after all I saved yp for my vapes. Nuff said. I am just in tears and really don't know why they don't care a==

 

[Lessifer]

That's odd, I've always heard that provape has good customer service. What's wrong with it? Have you contacted them directly about it?

 

[Tumb3w33ds]

Yes. I sent it in on my own dime, since I don't have a printer for the label, Came back worse than ever. I am not a moaning groaning. I am just so over it, and them. I had a great cs agent, Kris. But the service beyond that sucked.

I know I don't post on here a lot, but I lurk. I have over a dozen tups from Molehill Mountain, vape Provari, and yet....even after all the money I put toward getting off vapes.....I get bad cs.

The only realy I am posting this, before I get flamed, I woerk like 4 jobs ( I live in Hawaii, you have to) and quit smoking just s few months ago, so every vap is precious. I have a ton of Naulilus tanks, but I love having a vape on hand, work, car, other work, home, etc. And my one love, which I paid full price for, was bad from the get-go. And no one seems to care <3

 

[Tumb3w33ds]

Tips not tups, etc., ugh

 

[Tumb3w33ds]

And yeah, they are super good about responding, but one of the first devices I got from them never worked from the beginning, and they sent it back even worse.

 

[Lessifer]

So.... what's wrong with it? What was wrong with it originally, and what is now worse?

 

[Cullin Kin]

Sorry to hear of your trouble! There are some great people on this forum who can definitely point you in the right direction!

 

[Tumb3w33ds]

Thanks you guys <3

 

[Tumb3w33ds]

Button was always loose, never "punched" right to get to display.....now it doesn't even fire and yeah,I baby all my devices This was a dud, and they don't care.

 

[Moaufan]

Would say sorry to hear of your troubles but I just don't buy it. Their customer service and repair department have been stellar the two times I had a problem. Which were both self inflicted. You claim to have 7 Provari, how do the others work? Any problems with them?

 

[NathanielFT]

Would say sorry to hear of your troubles but I just don't buy it. Their customer service and repair department have been stellar the two times I had a problem. Which were both self inflicted. You claim to have 7 Provari, how do the others work? Any problems with them?

So because it was fine for you, anyone who has a bad experience is lying? Woah you sound like a real sharp tool fella lmao

 

[Scottitude]

Would say sorry to hear of your troubles but I just don't buy it. Their customer service and repair department have been stellar the two times I had a problem. Which were both self inflicted. You claim to have 7 Provari, how do the others work? Any problems with them?

Doesn't really matter "how the others work."

The specific device that the OP favors is problematic, has been from day one, and needs to repaired or replaced.

 

[NathanielFT]

If it was me i'd get on the phone to them and demand some answers and demand they sort it out, let them know whatever happens you'll be letting other vapers know of your experience with them and will leave reviews based on this experience.

I'd also remind myself I live in Hawaii

If you are still within the warranty period they will be in breach if they don't fix it won't they? Does their T&Cs say anything about them reimbursing for shipping costs in the event of an issue that was not caused by you? That's usually the norm IME.

 

[dchemist]

Here's a thought. Don't threaten them, don't be discouraged and don't get upset. Try calling them and explaining your situation. I bet they would mail you shipping labels since you don't have a printer. Alternatively, your local library should have a printer you could use for little or no charge. I bet they will be willing to make it right.

Sent from my SM-N910P using Tapatalk

 

[Scottitude]

{POST DELETED}

Really? Why be a bully?

Oh, nevermind; you're a Provape fan boy.

 

[Robert Cromwell]

Really? Why be a bully?

Oh, nevermind; you a Provape fan boy.

Bully? I thought it was being silly to claim being poor and have around a thousand dollars worth of provari's.

I have no Provari. I use 650 ma Ego's. I AM poor.

The vehicle I drive cost less than her Provari's.

 

[ENAUD]

Button was always loose, never "punched" right to get to display.....now it doesn't even fire and yeah,I baby all my devices This was a dud, and they don't care.

OP, I recently sent a V2.5 in for similar behavior. I was getting mis-fires, it was taking more presses than usual to get to menu, etc. Provape couldn't replicate the problems, but changed out the plastic button anyways. When I got it back, those problems were all gone and my ProVari works for me perfectly.

Maybe you have a similar situation. I would try and open another ticket, and explain very clearly and concisely how the unit is malfunctioning for you, and have them take another look. Good luck.

 

[Scottitude]

I stand corrected. Apologies; your comment fit a common pattern and I made an assumption.

 

[Robert Cromwell]

I stand corrected. Apologies; your comment fit a common pattern and I made an assumption.

No Problem.

 

[TFL!]

Hiya. I joined the forum a while back, and lurk.

I have 7 Provaris, but one, my favorite, is stupid broken, and was from the day I received it, and Provari is hideous in customer suerice. I want to vape on my ONE 2.5 blue LED. It has NEVER worked, and yet, I pay to ship it to them and they send it back worse than ever. I am a little single moomy who likes to vape, don't have cash for tis, after all I saved yp for my vapes. Nuff said. I am just in tears and really don't know why they don't care a==

On the main page of this forum, Right hand side under moderators the bottom one Vape360, start a conversion with him, He is one of the owners of ProVape. He can help.