Since the OP wants this to be a public issue, I will fill in the audience.
Upon first notification of the issue, we were met with accusations,
threats and obscenities. If I tried to post it here, there'd be little left after editing out all the fowl language. These are the final sentences from his email, and pretty much sums it up.
im [expletive] ...... and i hope you share this email with your staff and they get a good laugh about this . it's very funny that you sell [expletive] products.
To which I replied
While I am sorry for the trouble, I don't appreciate your attitude and disrespect won't be tolerated.
The OP then took the issue to the forums, and out of respect, I sent him a PM, rather then leaving it in an open forum.
Order112884 Dead batteries not charging. 1 week no responce from your company
You have been responded to. As you know, disrespect and fowl language is unacceptable, and will not be tolerated. We are happy to re-visit the issue, but I simply can not abide the irreverence and inflammatory behavior exhibited thus far. If you feel you can conduct yourself in a courteous manner, please give us a call for the most immediate assistance.
I have to look out for the well-being of my co-workers, and well as customers. This gave the OP the opportunity to leave it at that, get his replacements, and move on. Instead, we find ourselves here.
To the OP: The offer still stands. If you would like to take advantage of the warranty, give us a call or send an email to support (the forums are not the proper channel for customer service requests). But please, keep the threats and profanity to yourself.
HI TY Quick question buddy, why are you not replacing the kit i bought from your store?
