Company name
I ordered a mini nova clearomizer from wickedeliquid.co.uk
On arrival it was clear it was faulty as it leaked everywhere. On further inspection I realised it was a fake. The website clear stated that they only sell genuine premium products and they even confirmed this via email but this was obviously not the case.
I had previously purchased 2 Kanger EVODs from wickedeliquid.co.uk and these worked for only 3 days before giving up. I thought this was just bad luck but now after looking closely they are also knock-offs too.
I contacted them the same day as receiving and they flat out refused to refund me because the mini nova was now used - even though it was faulty from the get-go.
They have ignored all further correspondence and efforts at a resolution. I have now sent a formal letter of complaint demanding a refund. I have also reported them to trading standards who have agreed they are in the wrong and will be reported.
I do not recommend using this store because they are falsely advertising fake items and refusing to refund if they are faulty. This is the reason for this review.
Wickedeliquid.co.uk
Date of your initial complaint to the supplier.21 April 2014
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)-
General nature of complaintDefective or wrong product
Briefly describe your problem or issueI ordered a mini nova clearomizer from wickedeliquid.co.uk
On arrival it was clear it was faulty as it leaked everywhere. On further inspection I realised it was a fake. The website clear stated that they only sell genuine premium products and they even confirmed this via email but this was obviously not the case.
I had previously purchased 2 Kanger EVODs from wickedeliquid.co.uk and these worked for only 3 days before giving up. I thought this was just bad luck but now after looking closely they are also knock-offs too.
I contacted them the same day as receiving and they flat out refused to refund me because the mini nova was now used - even though it was faulty from the get-go.
They have ignored all further correspondence and efforts at a resolution. I have now sent a formal letter of complaint demanding a refund. I have also reported them to trading standards who have agreed they are in the wrong and will be reported.
I do not recommend using this store because they are falsely advertising fake items and refusing to refund if they are faulty. This is the reason for this review.
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