... I'll have to dig up my post from Volcano's forum. When I ordered my starter through them, if USPS could make a mistake, they did. If they could invent one, they did. It took a stolen items report to the local police to finally resolve it. To say I was beyond frustrated would be understating things. I'll edit this post with it, for humor's sake.
Here it is
Shipment with Volcano eCigs. Ordered 09/10.
- 09/13 0928 - Tracked as being delivered to Zipcode blah (not mine).
- 09/14 1400 - Contact USPS via web to indicate my package is missing (missing confirmation number)
- 09/14 1546 - Recive voicemail from USPS (John Smith -The USPS Location in question is: USPS Location). Indicates package was scanned and delivered but to call him back.
- 09/14 1600 - Called John (USPS LOC) back, had left for the day.
- 09/14 1946 - Sent a message to Volcano indicating that my package is missing, asking for assistance.
- 09/15 1300 - Called USPS LOC. Spoke to Jimmy Smith asked for John, indicated that he's on lunch. I gave my tracking number to him, and asked if he had any deails. He indicates that the carrier serves two routes; My Zip, and Not My Zip. They have a scanner for each of their routes, and normal procedure is to scan the package when delivering a package, and the system reports the time when the scanner is returned to its cradle. The carrier picked up the wrong scanner, and scanned her packages as being delivered before delivering on her route. Indicates that she has been disciplined for this. Indicates that she releazises that grabbed the wrong scanner, and returns the Not My Zip scanner back to the cradle and gets along with her delivery. Indicates that he would get John to call me with further details.
- 09/15 1510 - John (USPS LOC) left a voicemail that the carrier is positive that she delivered the package, but he needed for me to confirm I had not received the package.
- 09/15 1605 - Called John (USPS LOC) back, and he had left for the day. Indicated that I had not received the package, and if he had more information. The person said that John (USPS LOC) really needed to speak to me personally about this, and promised a call in the morning. I provided my office phone number for this to happen.
- 09/16 1200 - Receiving no call back, I called John (USPS LOC). He indicates that the carrier confirms delivery of the package, and he has no other details. Indicates that he would search around for it and sees if it would turn up.
- 09/16 1710 - My wife calls, and indicates that she has also escalated to USPS. Also indicates that she has called Volcano's Customer service line, and that they would start a case to start a claim for us.
- 09/16 2107 - Email from my contact on 09/14 to Volcano asking for me to call into the Customer Service Line to file a claim, and get me my package or a replacement (pending approval)
- 09/16 2140 - Call the Customer Service Line for Volcano, and they are closed. I leave a voicemail asking for for a callback.
- 09/16 2326 - I receive a email from Volcano indicating the Customer Service Line is closed, and asking for details so they can help. Proivde details.
- 09/17 1511 - My Wife Calls me, and indicates that she spoke to USPS LOC and spoke to John, and indicates that she cannot speak to the Carrier directly without the union representative present. Also spoke to a Jane Smith. Jane indicates that the carrier did deliver but to the wrong address. Indicates that the delivery was refused as it was the wrong address, and she returned to sender.
- 09/17 2300 - I file a greivance via the web with the Inspector General's office. No confirmation number, just that they would reach out once an initial investigation took place.
- 09/18 1300 - My Wife spoke to Jane (USPS LOC). Confirms that the package was delivered and returned to Sender (she thinks). My wife is frustrated with the experience, and informs that I will be handling from here, and that I have escalated via the Inspector General's office.
- 09/18 1833 - Send a follow up email to Volcano with this synopsis, and ask for next steps.
- 09/20 1635 - Sent a PM to Volcano Employee on their forums asking for assistance.
- 09/20 - 1748 - Received a reply from Volcano Employee, explaining the delay in correspondence, and escalating my issue to a CS Rep and to Owner.
- 09/21 1207 - Received reply from OIG, asking to pursue this through the Consumer Advocate Office.
- 09/21 1224 - Sent an additional email via USPS website.
- 09/21 1248 - Sent a copy of the USPS portion to The Consumerist asking for help.
- 09/21 1500 - Sent a plea to the Company owner
- 09/22 1800 - Received a letter from Manager Consumer Affairs refferencing my second complaint. They have indicated that the Carrier recalls delivering my package, and they consider the matter closed.
- 09/23 1226 - Reported to local Police
- 09/23 - 0931 - Case file associated
- 09/23 - 1231 - USPS Track and Confirm indicates that the package was refused on 09/23 at 1209
- 09/23 - 1437 - Spoke to Jerrico Smith (USPS LOC). Indicates that a delivery attempt was made, and refused. I asked if the carrier could hold the package at the office so I could go pick it up. Asked if I wanted to come and pick it up tomorrow, and I indicated that I'd like to pick today. He indicated that the carrier
may have already processed my package to return to sender. Asked for my number and indicated that he would call me back.
- 09/23 - 1609 - Called Jerrico (USPS LOC) back, and indicates that the carrier has already processed the shipment and returned to Sender
- 09/23 - 1613 - Spoke to my Wife and gave her the update. She indicated that she was calling the Manager of Consumer Affairs.
- 09/23 - 1623 - Wrote another plea on the Forum for assistance.
- 09/23 - 1638 - Indicate that she spoke with the Manager of Consumer Affairs, and that someone was on route from Freedom Post to personally deliver the package.
- 09/23 - 1709 - Jerrico (USPS LOC) called to see if the package had been delivered. Indicated that we have been through enough with this issue, and he needed my Wife's number to follow up with her as she's at my residence. I provided her phone number.
- 09/23 - 1733 - My wife called to indicate that the Carrier was stuck in traffic, and she just dropped off the package.
