ive never had a problem with them. their customer service has always been fantastic. they are also one of the fastest in shipping also!they always go out of their way to make everything a excellent experience for the customer. ive also gotten a few samples too. I dont know what problem you have had but try contacting them and im sure any problems will be fixed.
Avoid Stratomyst in Oregon, horrible customer service. I would go the extra distance to any other shop within a reasonable distance. If you're looking for just juice, a ton of online shops get you orders very quickly. AlphaVapes, Epic Vapors, 5 Pawns and Hope, all make great e-juice. There's a difference in taste between low and high end makers, but the service is just as important in keeping and gaining customers.