cleansafesmoke.com, HORRIBLE!!!!!!!!!!! BEWARE

[mactrekr]

So, the first time I ordered from them, admittedly, I didn't read the shipping disclaimer carefully and I selected the "economy" shipping option. It took a month to receive my order. This time, I read the "terms and conditions" page and opted for the additional charge for "expidited" shipping. That was on September, 16th, today is October 7th, and my order is still "Queued" in their order history window. The worst part is that I've sent emails, and left messages on their answering machine with ZERO response. I'd strongly suggest ordering from anywhere but CLEANSAFESMOKE.com. I'm about ready to have my bank reverse the charges.

 

[basilray]

I would reverse at once!

There are a lot of great vendors here at ECF. I suggest you order there. PM me if you have questions or need a good recommendation.

 

[tiburonfirst]

i believe there were some chinese holidays just recently and things seem to come to a standstill, maybe another email?

 

[classwife]

Don't know this vendor, but, Yep,,,week long holiday...everything shuts down !!! It's frustrating when you put in an order the days right before or during .... makes you feel like you're being neglected.....no shipping services either ! Try to contact them again.

 

[mactrekr]

While I can appreciate that there are holidays in other countries, I didn't order from a company in CHINA, I ordered from a company in Florida, and last I heard, Florida was still part of the United States. Fact is, I just received an email from Cleansafesmoke.com, they had been on vacation and my order had "slipped between the cracks". Nothing on their site indicated that they were experiencing a slowdown because of the Chinese holidays. This type of customer service is why I will never deal with them again, and I caution others to avoid them as well based upon my 2 bad experiences with CleanSafeSmoke.com

 

[tiburonfirst]

hehe, sorry mac
i guess we all assumed you were dealing with china because of what you quoted from their website: bad grammar, misspellings etc

 

[Sugar_and_Spice]

It is in China. All that is in Florida is a PO Box. I received one shipment---one was all it took. I received it in about 2 weeks but the juice _I only ordered 1 bottle(website says juice is Dekang) made my lips go numb and also got sore spots in my mouth. Spend the next week rinsing with salt water.
There are plenty of good vendors in US. I now only got to china for hardware----but not from that site.